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How to deal (civilly) with being screwed over? [SOLVED]
I have a cell phone plan with "unlimited evenings and weekends". My evenings start at 9 pm (due to some other bonuses I get on the account if I take the later time) and end at 7 am on weekdays. Me and my girlfriend talk on the phone quite a bit. One night she called me at 8:30 pm on a weekday and the discussion we had went quite late. I assumed that the first 30 minutes (8:30-9:00 pm) of that call would be billed under "weekday" minutes - it does not say anywhere on their website or plan legal disclaimers otherwise. It just says "unlimited evenings start at 9 pm". So I get my bill to discover I had been charged for many hours worth of "weekday" minutes because of this phone call. I call up the phone company and explain my situation to the guy and he just shrugs it off and says "Your call started before 9 pm - The entire call gets treated as a weekday call." I tell him that it's fine if that is how they want to do it - but nowhere is this made known to the customer - ergo I am not paying for this call past the first 30 minutes. He retorts by saying "Well this is an extra service we offer you so we don't have to provide you with any details if we don't want to". What in the hell? I am PAYING MONEY for this plan and I am being told that they don't have to give me all the details about my plan if they don't want to. He then offered to "half" my overage minutes from this call. I told him I appreciated the gesture but it still won't do. He keeps going on about how it's not their fault - they don't have to outline the details of this plan if they don't want to, blah blah blah. So I ask if I can speak to his manager and (surprise) the dude is out and will call me back tomorrow.
So my question is this - has anyone else here run into a similar situation and were you able to resolve it? If so - how?