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[Solved] Have network access, but cannot access the internet

TaranisTaranis Every time I hear this groove, It makes me wanna move.Registered User regular
edited May 2010 in Help / Advice Forum
I'm running windows 7, and I can connect to my network with my desktop but I can't access the internet or play online games.

My computer was recently infected by a fake antivirus trojan that hijacked norton antivirus (whenever I click on the comprehensive scan button I am redirected to the backup settings window). I uploaded a trial version of AVG and Spybot S&D to my infected desktop (from my laptop) and ran several system scans. The scans turned up several threats and removed them. I don't think my desktop is still infected since all recent scans have come up negative. However I still can't access the internet.

Whenever I try to access any webpage (on any browser) I get an error stating that "this webpage is unavailable."

Every online game client is unable to connect to the appropriate server.

Windows update still works, and I'm able to update antivirus definitions with AVG.

I uninstalled and reinstalled my onboard network controllers' drivers.

I've reset the winsock settings.

I've tried to run system restore, but it always fails no matter what restore point I choose.

All of the other solutions I've found online involve running an app that I have to pay for.

Is there anything I can do (aside from reformatting) that doesn't involve me spending money?

Taranis on
/ steam profile / mwo handle: calverin /
nerosig_zps80ae1f48.png

Posts

  • SipexSipex Registered User
    edited May 2010
    Reset your modem/router, could just be a coincidence. Do you have anything else in the house that connects to the net?

    Horseshoe wrote:
    I've got good news and bad news about 6th level, That Guy. The good news is that Forbiddance spell allows you to prevent enemies different alignment from entering a consecrated area, which is actually useful! The bad news is that the only other new sixth level spell makes lunch for everybody. Guess which one the party is going to expect you to cast.
  • TaranisTaranis Every time I hear this groove, It makes me wanna move.Registered User regular
    edited May 2010
    Sipex wrote: »
    Reset your modem/router, could just be a coincidence. Do you have anything else in the house that connects to the net?

    My girlfriend's laptop and my laptop are able to access the internet, and my Xbox can connect to xbox live.

    I just reset the router and modem, and I'm still getting the same error.

    / steam profile / mwo handle: calverin /
    nerosig_zps80ae1f48.png
  • SipexSipex Registered User
    edited May 2010
    Ah, I see, I missed where you mentioned the laptop before.

    Well, you could try throwing the windows disk in and doing a repair or possibly uninstalling/reinstalling your network card.

    No guarantees though.

    Horseshoe wrote:
    I've got good news and bad news about 6th level, That Guy. The good news is that Forbiddance spell allows you to prevent enemies different alignment from entering a consecrated area, which is actually useful! The bad news is that the only other new sixth level spell makes lunch for everybody. Guess which one the party is going to expect you to cast.
  • rfaliasrfalias Registered User
    edited May 2010
    Check for proxy settings in the browser?

    Check hosts file? Maybe it's redirecting from when you had that malware?

    1036440-1.png
  • SipexSipex Registered User
    edited May 2010
    rfalias wrote: »
    Check for proxy settings in the browser?

    Check hosts file? Maybe it's redirecting from when you had that malware?

    Do this first, sounds more likely since the PC can still update.

    Horseshoe wrote:
    I've got good news and bad news about 6th level, That Guy. The good news is that Forbiddance spell allows you to prevent enemies different alignment from entering a consecrated area, which is actually useful! The bad news is that the only other new sixth level spell makes lunch for everybody. Guess which one the party is going to expect you to cast.
  • TaranisTaranis Every time I hear this groove, It makes me wanna move.Registered User regular
    edited May 2010
    It was the proxy settings.

    I had checked it before, but I must have overlooked the fact that it was using a proxy server since no proxy server was entered in the field.

    Thanks for your help!

    / steam profile / mwo handle: calverin /
    nerosig_zps80ae1f48.png
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