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Our rules have been updated and given their own forum. Go and look at them! They are nice, and there may be new ones that you didn't know about! Hooray for rules! Hooray for The System! Hooray for Conforming!
In March my hubby signed us up with at&t for high speed internet (we live in Raleigh, NC). Our 1 year plan with roadrunner was up and they were increasing our monthly bill, so we were looking for something cheaper. The at&t phone sales rep gave my hubby a list of their plans and he went for one that was $30/month for 12 months. A guy comes over to install it, he needs to drill a hole on our wall. I ask him if there is a charge for any of this, just to make sure, he says no. One month later we get a bill. It's $45 monthly fee plus $150 installation fee.
My hubby calls up at&t. They say they have no record of our 12 month contract and that the installation fee is correct, despite the sales rep not mentioning it and the technician saying it was free. Hubby tells them this was not what he agreed to, they say they can't help him and that a supervisor will call him back. Next day, no word from any supervisor, he calls at&t again, same story. Next day, still no supervisor. What we do get is our internet cut of. More than a little peeved at this point we decide to give it another day. Following day, a Friday, we still haven't heard back from at&t and we still have no internet. My hubby calls at&t again. This time to simply ask how to send their equipment back. With all the other dicking going on we are sure they will be charging us rent even though they cut us off.
Since it seems impossible to get a hold of anyone reasonable an at&t and my hubby runs into some medical problems that are more important, we ignore at&t and their bill for a few months. Mid June, he calls them again to try and get them to waive the fees and to pay what he considers a reasonable amount. He can't get them to waive any fees, pays them $98.31 and let them know he will contest the rest of the bill.
Today we got a new bill. Not only are there the old charges, minus what we paid. But they have also tacked on an $135 early termination fee. Which is pretty amazing considering (A) they told us there was no 12 month contract and (B) they were the ones who canceled the service. They are now asking for a total of $245.99.
Short version: Had internet with at&t for about 5 weeks. They tacked on a bunch of fees and generally had a party with their billing.
We have filed a complaint with the FCC and BBB. Is there anyone else we can report this issue to? And what else can we do to contest the bill? Calling at&t seems to be pointless since even if there is anyone there who is reasonable and able to deal with this, they must not have a phone.