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Going to be working at a call center. Tips/tricks?
Tomorrow I start work at a call center for AT&T. I know that call center jobs can be ridiculously bad for one's mental health. Even knowing this, this is the best paying job I've had in years, and I want to do the best I possibly can.
I'm going to be in training for the next 6 weeks, followed by 8 weeks of "on the job" training. I'm wondering, in the meantime, are there any tips or tricks anyone may have who has worked in the field before. To be more specific about the possition, it's with the mobile part of the company, and will be incoming calls only. From what I gathered I'll be expected to be able to handle calls about billing, troubleshooting, and also new accounts.