Paul Christoforo vs. The World or How to stop worrying and love the internet bomb

curly haired boy

the product is made for the best possible reasons, so i'm hoping the people who make it drop this guy like the poison potato he is.

then everyone can buy the product later.

Syphyre

tyrannus wrote:

Here's why the Avenger controller was designed originally:
http://miami.cbslocal.com/2011/04/15/inventive-teacher-gives-disabled-student-control/

This is very awesome, and also makes me uneasy that this happened. Thankfully most of the internet vile seems to be directed at the guy and his company, rather than the product itself.

Tharsman

. What’s more, he said that his job isn’t really to deal with individual customers like Dave, but rather to strike deals with companies like GameStop and BestBuy. Those companies are buying his wares, so he “doesn’t care about anyone else.” Why? Because as long as his products are on store shelves, people will buy them.

Translation: the only way this will hurt him is if every angry GameStop and BestBuy consumer contacts the chains and threatens to walk out of the stores if they see the Avenger controller on the shelves?

Man the guy loves to make it easy to us!!!

matt has a problem

Deebaser wrote:

SquiddyBiscuit wrote:

So much for "the costumer is always right"....

You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.

I want to punch whoever came up with that phrase in the dick.

It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

Feral

Syphyre wrote:

tyrannus wrote:

Here's why the Avenger controller was designed originally:
http://miami.cbslocal.com/2011/04/15/inventive-teacher-gives-disabled-student-control/

This is very awesome, and also makes me uneasy that this happened. Thankfully most of the internet vile seems to be directed at the guy and his company, rather than the product itself.

I really, really, really want to know what David Kotkin thinks about this whole thing.

Tharsman

Feral wrote:

I really, really, really want to know what David Kotkin thinks about this whole thing.

Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.

Deebaser

Matt that article is amazing.

I still remember instances working retail where the customer would throw a loud abusive temper tantrums over the stupidest shit, like us not honoring expired coupons, and the manager coming over to override it anyway because "the customer is always right". Those fucking overgrown children would usually shoot me a look of "See. I got my way. Fuck you!"

Feral

matt has a problem wrote:

Deebaser wrote:

SquiddyBiscuit wrote:

So much for "the costumer is always right"....

You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.

I want to punch whoever came up with that phrase in the dick.

It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

Nice article. I want to read that book about Southwest's CEO. He seems like an interesting guy.

darkmayo

matt has a problem wrote:

Deebaser wrote:

SquiddyBiscuit wrote:

So much for "the costumer is always right"....

You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.

I want to punch whoever came up with that phrase in the dick.

It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

Good article, thanks for posting that.

So far this whole thing has made my slow Tuesday at work a good one.

Deebaser

positivesharing.com seems like a pretty baller corporate labor webbsite.
me likey.
Thanks again for the article.

Feral

Tharsman wrote:

Feral wrote:

I really, really, really want to know what David Kotkin thinks about this whole thing.

Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.

Christofucko is like a parody of all the self-styled alpha male bullshit artists who have rolled through every company I've ever worked with, claiming to do marketing or sales or recruiting or search engine optimization, but have no actual business skills. I swear there's a factory somewhere producing guys like this.

PantsB

From twitter

williambgoss William Goss
.@cwgabriel - you should see these: twitpic.com/7zcdhd twitpic.com/7zcdtw twitpic.com/7zcdzp twitpic.com/7zce72 twitpic.com/7zcedg

tl;dr = He's a pretty blatant plagiarist.

Deebaser

Feral wrote:

Tharsman wrote:

Feral wrote:

I really, really, really want to know what David Kotkin thinks about this whole thing.

Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.

Christofucko is like a parody of all the self-styled alpha male bullshit artists who have rolled through every company I've ever worked with, claiming to do marketing or sales or recruiting or search engine optimization, but have no actual business skills. I swear there's a factory somewhere producing guys like this.

In that factory they synergize web 2.0 actuality.

SquiddyBiscuit

matt has a problem wrote:

Deebaser wrote:

SquiddyBiscuit wrote:

So much for "the costumer is always right"....

You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.

I want to punch whoever came up with that phrase in the dick.

It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

You're of course both right, it should just be some kind of vague general principle - not some prime directive for anyone dealing with consumers.
My point was that Paul probably wouldn't be in this mess if he had some form of respect for his costumers.

Keios

You have to wonder if the company that has hired him for marketing and public relations is in a position after all this to sue him for breach of contract. Presumably they would be in a position to argue that they hired him in good faith to represent them in a professional and courteous manner. This is, I should think, a not unreasonable set of expectations when hiring a marketing (sorry, marketting, can't forget that double T) company. By acting like a self-absorbed fuckwit in such a massively public manner he is going to be hurting their sales and their brand image. And really, isn't that the exact opposite of what his job should be?

Ritchmeister

Aww he deleted his twitter account. This was getting fun aswell.

matt has a problem

Deebaser wrote:

Matt that article is amazing.

I still remember instances working retail where the customer would throw a loud abusive temper tantrums over the stupidest shit, like us not honoring expired coupons, and the manager coming over to override it anyway because "the customer is always right". Those fucking overgrown children would usually shoot me a look of "See. I got my way. Fuck you!"

Yeah, I spent 3 years working at a Blockbuster being ground under the heel of "the customer is always right." What's great is now working somewhere that doesn't apply. The look on people's faces when they realize "holy shit, I'm not getting my way" is priceless.

V Faction

Ritchmeister wrote:

Aww he deleted his twitter account. This was getting fun aswell.

Nope, just changed the name.

http://twitter.com/#!/oceanstratagy

Henroid

V Faction wrote:

Ritchmeister wrote:

Aww he deleted his twitter account. This was getting fun aswell.

Nope, just changed the name.

http://twitter.com/#!/oceanstratagy

TIME FOR A RE-BRANDING! Holy shit.

PantsB

LOL!

@OceanMarketting has changed to @OceanStratagy

matt has a problem

Stratagy.


Stratagy.


This just keeps getting so much better.

Keios

And again with the misspelling. You'd think this guy would know how to spell "Marketing" and "Strategy" if they're so important to his business, wouldn't you?

V Faction

Keios wrote:

And again with the misspelling. You'd think this guy would know how to spell "Marketing" and "Strategy" if they're so important to his business, wouldn't you?

Well, too late now.

https://twitter.com/#!/OceanStrategy

Syphyre

Was OceanStrategery taken?

Ashcroft

People like this are why so many companies insist on canned responses for email replies.

matt has a problem

V Faction wrote:

Keios wrote:

And again with the misspelling. You'd think this guy would know how to spell "Marketing" and "Strategy" if they're so important to his business, wouldn't you?

Well, too late now.

https://twitter.com/#!/OceanStrategy

The internet hate machine is in rare form today.

Tharsman

Henroid wrote:

V Faction wrote:

Ritchmeister wrote:

Aww he deleted his twitter account. This was getting fun aswell.

Nope, just changed the name.

http://twitter.com/#!/oceanstratagy

TIME FOR A RE-BRANDING! Holy shit.

WTF? This guy knows anything about marketing? Rebranding IS a thihng you HAVE to do once something like this happens, but you are supposed to wait about 2 months to do it!

You dont start rebranding when you are still in the spotlight because you are noticed, and then vultures will trully never rest until you rebrand again.

And he misspelled the name again?!

Feral

Syphyre wrote:

Was OceanStrategery taken?

:^: for Bugs Bunny

Keios

As an aside- I can't be the only person who read the emails from him in the voice of White Goodman (Ben Stiller's character in Dodgeball) can I?

I've got shareholders, you don't even have... Cup holders!

Wouldn't look entirely out of place in amongst that lot.

Wash

This guy's pathetic

Snork

NO ONE MAKES ME BLEED MY OWN BLOOD

Lilnoobs

How does he still have a job. Jesus.

Henroid

This is surreal.

Kalkino

You guys don't get Marketting. The extra T is for "tryitisawesome" and the "A" in Stratagy is for "allpressisgoodPR"

noir_blood

Am I the only one that thinks that Dave acted like an ass as well? Paul's mistake was basically telling the dude the exact same thing pretty much anyone in his position would have liked to.

Yeah, it definitely wasn't professional, and Paul just kept digging his own grave, but Dave's "welcome to the internet" thing, as well as his constant focus on how dare a company keep his money and PROFIT OF THE INTEREST just bugs me.

Wash

PantsB wrote:

From twitter

williambgoss William Goss
.@cwgabriel - you should see these: twitpic.com/7zcdhd twitpic.com/7zcdtw twitpic.com/7zcdzp twitpic.com/7zce72 twitpic.com/7zcedg

tl;dr = He's a pretty blatant plagiarist.

It would seem to me that a company that's job is to make your shit show up among top results in search engines would want to go the extra mile when it comes to copying things online word for word. Things which could very easily be googled and traced back to their original source. That would be obvious to anyone remotely internet savvy, let alone a company that deals with internet exposure. It's a pretty gross display of incompetence.

Deebaser

While Dave isn't the most awesome dude ever, he doesn't come close to earning the "horrible customer" cheevo wither.

The interest thing only came up after he was told that the merch he pre-ordered in early November will arrive before or after Christmas. I would get a little pissy if I someone told me this on December 20th.

TehSpectre

What is

Who in the

I

Arch

Maybe I am stupid, but I don't get why our Dave emailed Paul in the first place?

I'm on the Avenger controller website, and Ocean Marketing's site, and I don't see the link

Help me out?

curly haired boy

wow this dude just cannot spell.