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Internet woes

minirhyderminirhyder NYCRegistered User regular
edited February 2012 in Help / Advice Forum
I've been having two problems lately.

Firstly, almost on a daily basis my ping goes through the roof. Playing World of Tanks sometimes it goes up to 999ms. Pinging various websites I get ~300ms for domestic sites (Google) and ~500 for European sites. At times it goes into the 1,000's. Usually this happens in the evening, but I ran into this problem right now as well. I'm not downloading anything and I'm the only one using the internet in my household at the moment. I'm not sure where to go from here to figure out the culprit.
Pinging my DNS server yielded this:
Pinging 209.18.47.61 with 32 bytes of data:
Reply from 209.18.47.61: bytes=32 time=338ms TTL=112
Reply from 209.18.47.61: bytes=32 time=143ms TTL=113
Reply from 209.18.47.61: bytes=32 time=245ms TTL=112
Reply from 209.18.47.61: bytes=32 time=184ms TTL=112

Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
    Minimum = 143ms, Maximum = 338ms, Average = 227ms


Second issue - once in a while I cannot connect to websites. None of my browsers will go to any websites and give me the "server is offline" error. However I'm still online when this happens because my chat clients and online games remain functional. I've flushed my DNS and set up a static IP to no avail. Not sure where to go from here. This was also an issue on my old laptop, so I don't think this is a computer specific issue.

This is a wired connection, by the way.

Posts

  • S-StarwindS-Starwind Registered User regular
    minirhyder wrote:
    This was also an issue on my old laptop, so I don't think this is a computer specific issue.

    Always best to rule out anyway. Narrow it down by trying anything else connected, if you can connect wireless, try with another PC, or a phone or tablet if you have one.
    When you are next unable to bring up a web page, try by IP address instead of URL and try to get to your router config page. See which of these yields a result if any.

    XBLive GamerTag - II The Starwind (Playing - Halo 4, Dungeon Defeners)
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  • FiggyFiggy Registered User regular
    I would also try using Google's free DNS servers instead of your ISP's. I would sometimes get time outs and errors browsing the web and this fixed it.

    daniant wrote:
    Alright, looks like I'm giving up golden showers for Lent.
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  • pacbowlpacbowl Los AngelesRegistered User regular
    try running a tracert and see where it's getting hung up. If it's far along in hops you may not be able to do anything about it.

    steammicro.php?id=pacbowl&pngimg=background&tborder=0
  • DhalphirDhalphir don't you open that trapdoor you're a fool if you dareRegistered User regular
    run a tracert to the world of tanks server. I don't know what the name of it is but i'm sure its available online somewhere.

    if there's a problem within the first few hops, give your ISP a call and work through their troubleshooting. if its much further along than that, there's probably a problem outside your ISPs network and there won't be much you can do.

    Tube-san wrote:
    I apologise for my rudeness desu.
  • minirhyderminirhyder NYCRegistered User regular
    Thanks for the replies!
    Next time I have silly ping I'll do a tracert. But like I said, when the ping gets silly, it gets silly everywhere (not just WoT servers). I've pinged many different sites and they all return ridiculous ms values ranging from 300ms to 1000ms.

    This is what I get during "normal" internet operation:
    Tracing route to forum.worldoftanks.eu [213.252.177.21]
    over a maximum of 30 hops:
    
      1     1 ms    <1 ms    <1 ms  192.168.1.1
      2     7 ms     8 ms     6 ms  10.62.160.1
      3    10 ms     9 ms     7 ms  gig-2-4-nycmnyb-rtr02.nyc.rr.com [24.29.97.170]
    
      4    12 ms    23 ms    24 ms  tenge-0-5-0-1-nycmnytg-rtr001.nyc.rr.com [184.15
    2.112.131]
      5    11 ms     *       15 ms  bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
    
      6     9 ms    16 ms     8 ms  107.14.19.24
      7     8 ms     7 ms    20 ms  ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
      8     9 ms     9 ms    13 ms  te0-1-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
    .13.81]
      9    11 ms    10 ms    11 ms  te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54
    .3.97]
     10   107 ms    96 ms   100 ms  te0-2-0-2.mpd21.lon13.atlas.cogentco.com [154.54
    .44.234]
     11    90 ms    93 ms   106 ms  154.54.60.202
     12    91 ms    92 ms    90 ms  te8-4.mpd01.ams04.atlas.cogentco.com [154.54.39.
    106]
     13   109 ms   114 ms   108 ms  149.6.128.102
     14   113 ms   110 ms   109 ms  bbrt.hb-2-xe-0-1-0.ewe-ip-backbone.de [212.6.114
    .90]
     15   108 ms   110 ms   109 ms  bbrt.hb-1-xe-1-1-0.ewe-ip-backbone.de [80.228.90
    .29]
     16   121 ms   110 ms   117 ms  interface-080-228-235-110.ewe-ip-backbone.de [80
    .228.235.110]
     17   110 ms   112 ms   115 ms  gi-1-24-cr5-bs.de-bcc-ip.net [212.68.66.202]
     18   116 ms   202 ms   519 ms  te-5-5-cr6-bs.de.bcc-ip.net [212.68.66.222]
     19   132 ms   135 ms   126 ms  te-5-4-cr2-muc.de.bcc-ip.net [212.68.66.226]
     20   134 ms   134 ms   129 ms  te-2-1-cr1-muc.de.bcc-ip.net [212.68.66.129]
     21   130 ms   128 ms   126 ms  213.252.176.35
     22   136 ms   140 ms   136 ms  forum.worldoftanks.eu [213.252.177.21]
    
    Trace complete.
    

  • minirhyderminirhyder NYCRegistered User regular
    So I did a traceroute just now when my pings are again at ridiculous amounts and this is what I got:
    Tracing route to worldoftanks.com [209.170.73.123]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2   942 ms   979 ms  1026 ms  10.62.160.1
      3  1141 ms  1167 ms   942 ms  gig-0-3-0-4-nycmnyb-rtr01.nyc.rr.com [24.29.97.1
    66]
      4    10 ms    23 ms    23 ms  tenge-0-7-0-1-nyquny91-rtr001.nyc.rr.com [24.29.
    151.34]
      5    17 ms    11 ms    11 ms  bun6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]
    
      6     8 ms    11 ms     8 ms  ae-3-0.cr0.nyc20.tbone.rr.com [66.109.6.76]
      7   303 ms   276 ms     9 ms  107.14.17.169
      8    10 ms    17 ms    16 ms  216.55.0.125
      9    10 ms     9 ms    11 ms  ae1d0.mcr1.nyc-ny.us.xo.net [216.156.1.9]
     10    18 ms    11 ms    23 ms  vb1010.rar3.nyc-ny.us.xo.net [216.156.0.17]
     11    11 ms    11 ms    11 ms  207.88.14.178.ptr.us.xo.net [207.88.14.178]
     12     7 ms    13 ms    15 ms  nyk-b6-link.telia.net [213.248.67.61]
     13    11 ms    15 ms    10 ms  nyk-bb2-link.telia.net [213.155.133.12]
     14    16 ms    20 ms    19 ms  ash-bb1-link.telia.net [213.155.130.75]
     15    16 ms    15 ms    15 ms  wotus1-slave-123.worldoftanks.com [209.170.73.12
    3]
    
    Trace complete.
    

    So the hangups occur at the second and third hop. What does that mean? D:

  • DjeetDjeet Registered User regular
    Are you running another router between the router you're physically connected to and the roadrunner demarcation point?

    Usually the 1st hop is to your gateway for you client machine (your router). The next hop is into the ISP, which has always been a public IP for me. 10.62.160.1 is part of the 10.x.x.x subnet which is reserved for private IP addressing. The only time I've seen that is in some pretty low rent and shady situations. Are you in a living situation where multiple tenants might be sharing a single internet connection?

    In not, contact your ISP as this seems to be a routing issue on the last bits of gear before it hits your router, though your last tracert shows pretty high latency (300 ms) to the edge router on the path that was selected to exit the rr.com network (107.114.17.169).

  • minirhyderminirhyder NYCRegistered User regular
    Not that I'm aware of. There are multiple people using the connection in my household, through a wireless router, but that router is connected to the modem. Also this morning there was no one using the internet but me, so it's just odd.

  • RuckusRuckus Registered User regular
    Djeet wrote:
    Are you running another router between the router you're physically connected to and the roadrunner demarcation point?

    Usually the 1st hop is to your gateway for you client machine (your router). The next hop is into the ISP, which has always been a public IP for me. 10.62.160.1 is part of the 10.x.x.x subnet which is reserved for private IP addressing. The only time I've seen that is in some pretty low rent and shady situations. Are you in a living situation where multiple tenants might be sharing a single internet connection?

    In not, contact your ISP as this seems to be a routing issue on the last bits of gear before it hits your router, though your last tracert shows pretty high latency (300 ms) to the edge router on the path that was selected to exit the rr.com network (107.114.17.169).

    Some ISP's do use private subnets, mostly 10.x.x.x and 172.16/17/18 for their clients, only routing through an internet IP when the client actually needs to get out of their network. From that traceroute it looks like an issue with a Router at your ISP's local Central Office.

    Raneados wrote: »
    so what SPECIFICALLY is the problem with my hole?
  • DraygoDraygo Registered User regular
    edited February 2012
    also if you have a router the 10. number could be the address its using to talk to the modem, then modem to ISP. Depending on your configuration.

    In any case if you have cable you need to start checking your wires, it also could be your modem or router is on the fritz and needs to be replaced. Try taking your router out of the equasion and connect directly to your modem, that can be a good first step. At minimum you will rule the router out as a potential cause. The router being an issue seems very unlikely, but sometimes things can get wonky on the internet port of the router specifically (so it responds fine to pings going to 192.168.1.1 but has issues talking to the modem).

    beyond that if you are renting your modem from your ISP (check your bill) get your ISP to replace the modem to rule that out as a potential issue. Step beyond that is the internal wireing and splitters in your house, and then outside wireing from the service box to your house.

    Draygo on
  • minirhyderminirhyder NYCRegistered User regular
    I did another tracert just now (when my pings are silly again and this is what I got):
    Tracing route to google.com [74.125.226.133]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2  1155 ms  1019 ms  1022 ms  10.62.160.1
      3   719 ms   753 ms   410 ms  gig-2-4-nycmnyb-rtr02.nyc.rr.com [24.29.97.170]
    
      4   187 ms   265 ms   217 ms  tenge-0-5-0-1-nycmnytg-rtr001.nyc.rr.com [184.1
    2.112.131]
      5    96 ms    67 ms    49 ms  bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
    
      6   137 ms   152 ms    70 ms  107.14.19.24
      7   319 ms   361 ms    55 ms  ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
      8   422 ms   417 ms   271 ms  ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
      9   297 ms   268 ms   127 ms  74.125.49.181
     10   223 ms   277 ms    42 ms  209.85.252.46
     11   191 ms   218 ms    21 ms  209.85.249.10
     12   302 ms   201 ms   287 ms  209.85.251.89
     13   172 ms    24 ms    23 ms  216.239.48.44
     14   397 ms   166 ms    23 ms  lga15s15-in-f5.1e100.net [74.125.226.133]
    
    Trace complete.
    

    So the pings are now relatively high all over the place, not just at the first two hops...is this an issue with the ISP?

  • DeShadowCDeShadowC Registered User regular
    Its either your ISP or your router. Bypass the router just to take it out of the equation and see if the issue persists. If so contact your ISP.

  • minirhyderminirhyder NYCRegistered User regular
    I tried bypassing the router last night, but by the time I got it working (I had to reset the modem each time I tried to connect to it because of some IP issues), I stupidly disconnected it a minute after pinging some sites and seeing the pings being normal and went back to the router to see if they're normal too. I somehow forgot that it takes a few minutes of connectivity for the pings to get ridiculous :[

    I'll try again next time it acts up though. Stay tuned!

  • minirhyderminirhyder NYCRegistered User regular
    I decided to buy another router. I hooked up my internet directly to the modem while it was acting up, and the pings went back to normal. So I guess a new one will solve one of my problems.

    I have a WRT54GL right now, and I'm thinking of getting another one, but I've been reading people saying it's old and outdated, and you can get a better, newer one. Except I have yet to find another router that has so many raving reviews as this one.

    Do you guys have any suggestions?

  • TheKoolEagleTheKoolEagle Registered User regular
    wrt54gl is indeed a good router, its what i used until mine started dying and dropping packets, I upgraded to an E3000 (i paid more then i should have for it) and has been working great. Of course YMMV

  • CptHamiltonCptHamilton Registered User regular
    I did the same WRT54GL -> E3000 upgrade. Both are great routers. The E3000 does a better job communicating with my game console bridge, but other than that the WRT54GL did just as well.

    The 10. address is almost certainly your modem. Do you per-chance of one of the wireless router/modem combo things they offer? I'm guessing no since you have a router in front of it, but I've seen several of those come pre-configured with 10. addresses. Plugging a router into another router *shouldn't* be a problem, in theory, but cable modems are often weird and shitty.

    OptimusZed wrote: »
    Jesus, people. This thread is like a running gunbattle with stupid bullets.
  • minirhyderminirhyder NYCRegistered User regular
    edited February 2012
    I don't think it's a combo. I'm pretty sure it's just a modem. It's one of these.

    minirhyder on
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