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Windows Updates shutting down machine (Vista)

see317see317 Registered User regular
edited March 2012 in Help / Advice Forum
At work, I'm working on an HP TouchSmart IQ840 (I do tech support for a small company, basically we install and update content on a subscription basis and add a simplified GUI for retirement community users to be able to use the computers), this one came back to us with a motherboard issue that we've corrected.
I've re-imaged the hard drive off of the hard drive we use for this model and pulled the updates for the software we install on this machine. The last step of the process is to insure that all windows updates have been installed, and this is where I'm running into issues.

When I run the windows updater on this machine, it'll scan the system and tell me how many updates I need. When I try to download them, the download bar shows up for 30 seconds to 2 minutes or so, then the system shuts down like it was unplugged. No error messages or warnings, just *click* off. After that happens, I can restart the machine as normal. Still, no error messages or any information it just boots up like nothing happened. I can do anything else on this machine that I would normally do. I can watch movies, can surf, play games, listen to music, etc..., but when I try to pull down windows updates...

I haven't seen similar issues on other machines and I've done this a half dozen times or so on this model, and trying to dig up useful information in Google isn't getting me anywhere with this specific problem (lots of issues after the updates are downloaded though...). So, H/A, work your magic?

Maybe this should go to Moe's, but wanted to ask here first.

Ringo wrote: »
Well except what see317 said. That guy's always wrong.

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