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I'll try to keep this as short as possible because I'm pretty good at rambling unnecessarily. I work at a restaurant as a bartender and server and have had an incident both last night and tonight that are incredibly frustrating to me.
Last night I had to cut off a regular because he had had too much and was getting obnoxious. Well, even more obnoxious. Anyways, he didn't take too kindly too it and accused the restaurant of racism (he's black). He then left and called at least 15 times harassing us, asking us if we serve blacks and if we mistreat them. In no way did I do anything that my manager thought was uncalled for. I do not feel that I did anything wrong.
Tonight I had a girl who was celebrating her 21st birthday. We do not give a free drink or anything the night of the birthday. We don't want to be the restaurant that pushes them over the edge. Personally I have no issue with it, but it's not my call. So I tell them that I can't give them a free shot or anything, but I can give them four cards that are worth a free drink the next time they come in. This girl flips out and immediately talks to the manager, saying the service is bad, they've been waiting forever for their drinks, blah blah blah. She clearly wanted to get something for free. In the end, I gave them the cards even though she made it clear they'd never come back and then stiffed me. Basically every time I walked by she made a snide remark.
Now, I know I am not a racist. I know I am not a bad server. Clearly both of these people are being assholes. But I just can't let it go. I can't stop replaying things in my head, trying to figure out if there was some magic thing I could do to make everyone happy. I understand that it's nothing personal against me and that it's something I should just get over. Logically I should just move on and not let it get to me. But it still does.
I guess my question is, how do you guys (and gals) get past some idiot acting like this?