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Locked out of hotmail *new problem* how do I contact a human at messenger support?
CasualHo Ho HoFlap Flap Flap Registered Userregular
I tried to log into my hotmail earlier and was greeted with this,
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then ask you to change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and is using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.
This wouldn't normally be a problem but the email it wants to send the unblocking code is apparently so old I can't even remember ever having had it (it only gives me part of the email address not all of it). So I'm faced with two problems, 1) how do I unblock my account and 2) do I need to worry about this being caused by some malware? A quick virus scan showed nothing and I'll do a full scan tomorrow when I have time.
Ok, I've gone in circles round a link maze for a while on the messenger support page which only offers a few FAQ's, none of which help me. Does anyone know how I can actually talk to someone who can help me resolve this?