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Computer only runs in safe mode due to BSOD. Windows hotfix for BSOD cant run in Safe Mode
Taranis
Registered User regular
Registered User regular
While in the middle of updating my drivers, BIOS, and other apps with Gigabyte's App Center, I got a BSOD with code 0x0000003B.
I don't have any IEEE 1394 devices nor any firewire ports. My motherboard only has USB and Thunderbolt. I'd think that implies that the Gigabyte App Center Installed a wrong driver, but given that it correctly autodetected my motherboard model (GIGABYTE GA-Z77X-UP4 ) I'm inclined to trust it.
Now my computer gets the same BSOD seconds after I do a normal boot into Windows 7.
In my infinite wisdom I disabled system restore points for windows in order to save room on my tiny SSD so that's out. In fact, nothing in startup repair even helps. A clean boot won't work either. Safe mode works at least and that's how I'm posting now.
So I found a hotfix for windows (kb980932) that should fix the issue, but when trying to install it in safe mode I get the error
Obviously I can't install it during a normal windows session because I get a BSOD. I tried reenabling Windows Installer in safe mode via a registry key added through the command prompt, but that didn't seem to help at all.
At this point I can neither think of any other options nor can I find them on Google. Is there a way to run the hotfix in neither windows nor safe mode? Maybe I could reenable the required service through command prompt by adding a registry key?
Could I have overlooked a simpler solution?
Or is it just time to reformat my system partition? I really don't want to reformat my system partition.
(I can never figure out if these tech help threads are better suited for Moe's or H/A)
A computer that is running Windows 7 or Windows Server 2008 R2 may crash when you use some IEEE 1394 devices.
I don't have any IEEE 1394 devices nor any firewire ports. My motherboard only has USB and Thunderbolt. I'd think that implies that the Gigabyte App Center Installed a wrong driver, but given that it correctly autodetected my motherboard model (GIGABYTE GA-Z77X-UP4 ) I'm inclined to trust it.
Now my computer gets the same BSOD seconds after I do a normal boot into Windows 7.
In my infinite wisdom I disabled system restore points for windows in order to save room on my tiny SSD so that's out. In fact, nothing in startup repair even helps. A clean boot won't work either. Safe mode works at least and that's how I'm posting now.
So I found a hotfix for windows (kb980932) that should fix the issue, but when trying to install it in safe mode I get the error
Installer encountered an error: 0x8007043c
This service cannot be started in Safe Mode.
Obviously I can't install it during a normal windows session because I get a BSOD. I tried reenabling Windows Installer in safe mode via a registry key added through the command prompt, but that didn't seem to help at all.
At this point I can neither think of any other options nor can I find them on Google. Is there a way to run the hotfix in neither windows nor safe mode? Maybe I could reenable the required service through command prompt by adding a registry key?
Could I have overlooked a simpler solution?
Or is it just time to reformat my system partition? I really don't want to reformat my system partition.
(I can never figure out if these tech help threads are better suited for Moe's or H/A)
Taranis on
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Alternatively, you could patch the system yourself from Safe Mode, but... that's all kinds of complicated in Win7 and a bad idea in general. Have you tried upgrading Windows 7 to itself? That might also work, but it would leave your system needing all those patches again.
Boot into safe mode, remove the driver for the thunderbolt device, reboot, and see if that gets you into windows at least.
If not, a fresh install would at least get you in a usable state.
There's no option to disable Thunderbolt in the BIOS, only options to adjust its settings (none of which could disable it).
I'm assuming upgrading Windows to itself is similar to a fresh install, but selecting upgrade instead? I'd just need to get a Win 7 iso and boot from that?
What's the Thunderbolt controller labelled as in Device Manager? I can't find anything clearly marked as Thunderbolt. I'm guessing it's some sort of PCI device?
Really I know nothing about Thunderbolt as I haven't ever had the opportunity to use it.
Installing Windows 7 as an upgrade works similarly to installing Window XP on top of itself as an upgrade: you use the same product key as your existing copy, use a USB drive or DVD to start a fresh install, let it find the previous installation, pick Upgrade, and you should end up with a fresh Windows 7 install with all of your files and some of your settings and programs still installed.
Note that many programs don't handle this process well, so you will still need to install some of them. Also have a good backup of all your important files on a drive that's not connected to your PC when you try this.
It's definitely not as seamless as it used to be and sometimes the re-install misses / forgets to copy over files and settings. But it's worth a try since you won't need to do as much work as a fresh install.
Note that all updates will be removed if you do this, and you'll need to get them again.
Each device is different. You might actually see a category like "IEEE1394" in your list:
It might also be under "System Devices" similar to this:
If you see either one of those, remove the driver for it and reboot into windows normally and see if it bluescreens still.
I found a Thunderbolt program and uninstalled that as well as the only Thunderbolt registry key I could find.
Nothing.
It could be something like when the driver was installing it had to stop the ACPI service or something to update, and something caused the BSOD before it was able to get the files in place to allow it to properly start again.
http://forums.techguy.org/windows-7/1125394-bluescreen-0x0000003b.html
Looks like there's a few things that can cause it, in this person's case, it was MBAM.
On this note I went and uninstalled everything the Gigabyte app center had installed and now it's working fine with a normal boot. I feel like I should have thought of that from the start.
I'm probably going to go back and install them one by one this time in case I run into an error again.
I really appreciate everyone's help.