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Our rules have been updated and given their own forum. Go and look at them! They are nice, and there may be new ones that you didn't know about! Hooray for rules! Hooray for The System! Hooray for Conforming!
I've asked a couple of career-related questions here in the past, but I'm still having problems finding something for me.
I currently work phone tech support for a cable/internet company. Before that I worked briefly as help desk for a major insurance company, then many years as phone customer service for a credit card. I HATE phone support. Not sure why, because it's not really that bad, but I get depressed just going into work every day. I think it is because I know it's not what I want to do and I don't see much chance of getting to something I do want to do anytime soon.
Problem is, I don't know what I do want to do or how to get there. Anything IT-related is tough because I don't have any certifications, and I don't have any professional experience in anything other than phone support.
Education-wise, I have a BS in Computer Science and an MS in Political Science. I have taken a few business classes, but not many. I am good at creative and analytical thinking, writing, research. I am a fast learner (but not sure how to convey that on a resume...).
What I'm looking for are ideas on fields/jobs that I could find a position given my education and (probably lack of) experience. I mean, I've considered journalism but since I have no journalism experience... I don't think they would even look at me (just like what happened when I tried programming). I've tried looking at government jobs but without ideas on job titles, it can be tough to find something.
I'm mainly looking for non-IT ideas, as I already have a fairly good grasp on what is available there.