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I've asked a couple of career-related questions here in the past, but I'm still having problems finding something for me.
I currently work phone tech support for a cable/internet company. Before that I worked briefly as help desk for a major insurance company, then many years as phone customer service for a credit card. I HATE phone support. Not sure why, because it's not really that bad, but I get depressed just going into work every day. I think it is because I know it's not what I want to do and I don't see much chance of getting to something I do want to do anytime soon.
Problem is, I don't know what I do want to do or how to get there. Anything IT-related is tough because I don't have any certifications, and I don't have any professional experience in anything other than phone support.
Education-wise, I have a BS in Computer Science and an MS in Political Science. I have taken a few business classes, but not many. I am good at creative and analytical thinking, writing, research. I am a fast learner (but not sure how to convey that on a resume...).
What I'm looking for are ideas on fields/jobs that I could find a position given my education and (probably lack of) experience. I mean, I've considered journalism but since I have no journalism experience... I don't think they would even look at me (just like what happened when I tried programming). I've tried looking at government jobs but without ideas on job titles, it can be tough to find something.
I'm mainly looking for non-IT ideas, as I already have a fairly good grasp on what is available there.