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OK, so we have cable internet at the house, and we've been having connectivity issues. Essentially, the modem is not staying connected and will either disconnect altogether, or have hiccups long enough to disconnect from Vent & WoW. (OK, YES, I'm annoyed because I'm being disconnected from my addiction... >.>) So I'm currently trying to figure out if the cable company I go through is giving me the run-around, or if I need to go shopping for some new hardware...
Now we've had two techs come out to the house to check into the issue, the first said that this signal was a bit weak but they were upgrading the hardware in the area so it should get better... Fair enough, it did. However, we've been plagued with issues again over the past week... So I called their tech support this past Monday night; I went through the standard disconnect everything, plug the modem directly into a PC (It goes through a router), disconnect power, etc to troubleshoot and the modem would just not stay connected. (The power and receive lights stay on, but not send & online - Motorola Surfboard, I'd assume they're all pretty similar though) The tech offered to have someone come out to the house again today to look into it, and they did - I wasn't home at the time and they ended up telling my roommate that the signal is fine and we need a new router?
I call the local office, and they tell me that the signal is fine (yes, it is - *most* of the time, too bad I'm paying for *all* the time) and that the problem must be the router because they only see that it's been disconnected twice in the past month. In actuality, I can count a half dozen times in the past 3 days where we've lost connection from anywhere from a few minutes to several hours. So down to my questions:
First - Is there any plausibility to the "router being the culprit" theory? I would assume if I can't get the modem "online" when it's plugged into nothing other than the cable wire and power, it's the not getting enough signal, yes/no? It is properly wired - aka it gets the first signal coming into the house and all TV's come off a separate splitter.
Second - Is the cable company not seeing service interruptions on their end because the modem isn't dropping the downstream (receive) connection? I thought that "Online" was when the IP was established, but I don't know what happens when the signal dips... I'm so confused.