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Sony Refuses To Warranty PS3-UPDATE-THE CALL!!!

AlgertmanAlgertman Registered User regular
edited December 2007 in Games and Technology
System was received this year around the end of March as a gift. The system is broken and no longer can sync controllers.

Well I called Sony and at first everything went fine. Then when I told them it was a gift and I didn't have a receipt, they bought up how they said they would not warranty it and had to pay them 150$ in order for them to replace it.

any help from people who have had this happen to them?

UPDATE!!!

Well I called them up, and the supervisor hung up on me

Sent them an e-mail'

they called me back and said they would fix it for free.

Now I wait for the box

Algertman on
PSN; AlbertBOMB
«13456712

Posts

  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    Evander wrote: »
    Evander wrote: »
    Algertman wrote: »
    Evander wrote: »
    Algertman wrote: »
    Evander wrote: »
    should have demanded a supervisor until you got someone who didn't think you were lying

    Well I still got the case #s that were have given to me. Don't see how they would think I'm lying. I've been online with the system

    They have ZERO grounds to deny your warranty right now, unless they are assuming that you bought it second hand or stole it.



    Recieving something as a gift NEVER invalidates the warranty.

    I can;t call them back tonight, but I will tomorrow after my finals.

    Yell if you have to, because they are ABSOLUTELY dicking you over here.



    You are the original owner of their product, and they are obligated to honor their warranty to you.



    I'm not kidding, keep escalating it, and eventually you will get a supervisor who realizes that you mean business, and things will get done. It is unfortunate that things have to work this way, but that's how to do it.

    They cant just give service to any fuckwad who calls them up, they need total confirmation if they are gonna use their resources to fix it.

    They aren't dicking you, they are following procedure.

    I work in retail and sometimes, things just don't work out, and 99% of the times it's because the customer made a small mistake earlier on.

    You need the receipt and the PS3 warranty handbook.


    ALSO: Are the controllers charged?

    He's not dealing with the store he bought it from, he's dealing with the manufacturer. The serial number should be enough, possibly the UPC off of the box, but essentially he doesn't need to prove to them what manner it was paid in, just that he is in possession of it.

    They really do need proof.

    Microsoft isnt bothering due to the warranty change and the sheer number of calls they are getting.

    And for all Sony knows it is stolen. The person he calle probably did trust him, but in the 1/1000 chance it was stolen, they need to follow procedure on that, or they will be dropped on their ass and have charges pressed. That's how it works where I am, that is probably very similar to Sony

    sig-1.jpg
  • themightypuckthemightypuck MontanaRegistered User regular
    edited December 2007
    they need to follow procedure on that, or they will be dropped on their ass and have charges pressed. That's how it works where I am, that is probably very similar to Sony

    WTF?? They will be sued or charged if they provide warranty service on a stolen unit? That is insane. Receipts are pretty much an ancient technology no longer needed in cases where the transaction is captured at the pos. I know from working the legal side of retail rebate promotions that most of the hoops in the promotion are to discourage people from using them. I suspect the same is true for receipts and warranty service.

    “Reject your sense of injury and the injury itself disappears.”
    ― Marcus Aurelius
  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    they need to follow procedure on that, or they will be dropped on their ass and have charges pressed. That's how it works where I am, that is probably very similar to Sony

    WTF?? They will be sued or charged if they provide warranty service on a stolen unit? That is insane. Receipts are pretty much an ancient technology no longer needed in cases where the transaction is captured at the pos. I know from working the legal side of retail rebate promotions that most of the hoops in the promotion are to discourage people from using them. I suspect the same is true for receipts and warranty service.

    It is assisting in theft, and all sorts of other shit.

    At my orientation for where I work, the guy running it said they can press a myriad of charges, depending on whether they want to cause a slap on the wrist or a permanent scarring.

    Alot fo the time it is how they keep their shit secure.

    Also, I bought my PS3 with cash, so receipts are pretty important. No store should need to keep a 50 Terabyte database just so people dont need receipts. Also in the cases of people at say wendy's buying bread at woolworths for their hotdogs, they need the receipt for taxation purposes and to show their boss.

    sig-1.jpg
  • LockeColeLockeCole Registered User regular
    edited December 2007
    How long is the PS3 warranty good for anyway? I didn't think it would still be covered after 8 months.

  • themightypuckthemightypuck MontanaRegistered User regular
    edited December 2007

    It is assisting in theft, and all sorts of other shit.

    It has been easy for a while for big retailers to capture the transaction and record it at the POS but even if it wasn't, by your logic a place like EBGames or Gamestop couldn't exists since they have no way of knowing whether all the used stuff traded in was stolen or not. You will note they never ask for proof of ownership when they buy stuff from you. They just need to know who you are.

    “Reject your sense of injury and the injury itself disappears.”
    ― Marcus Aurelius
  • AlgertmanAlgertman Registered User regular
    edited December 2007
    LockeCole wrote: »
    How long is the PS3 warranty good for anyway? I didn't think it would still be covered after 8 months.

    Guy on the phone told me 1 year

    PSN; AlbertBOMB
  • Blake TBlake T Registered User regular
    edited December 2007
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

  • jlrxjlrx Registered User regular
    edited December 2007
    It is absolute BS if they are claiming you need a recipt. Recipt's are pretty much only required to return things to a retail store, as it is the stores recipt. You also need them for rebates and other things, but for warranty's, absolutely not. My HDTV has a serial number, I bought a 2 yr warranty on it, no recipt required, when it was purchased the serial number was marked on the system and given the warranty, simple. This is done all the time, especially with pre-paid cellphones where you need to ring it out at a register to "activate" it before you can actually use it. Unique serial numbers are used for all sorts of things, from your Wii, your 360, and even your Car's VIN can be tied to a manufacturer warranty. Dont take any of that nonsense.

    [SIGPIC][/SIGPIC]
  • AlgertmanAlgertman Registered User regular
    edited December 2007
    jlrx wrote: »
    It is absolute BS if they are claiming you need a recipt. Recipt's are pretty much only required to return things to a retail store, as it is the stores recipt. You also need them for rebates and other things, but for warranty's, absolutely not. My HDTV has a serial number, I bought a 2 yr warranty on it, no recipt required, when it was purchased the serial number was marked on the system and given the warranty, simple. This is done all the time, especially with pre-paid cellphones where you need to ring it out at a register to "activate" it before you can actually use it. Unique serial numbers are used for all sorts of things, from your Wii, your 360, and even your Car's VIN can be tied to a manufacturer warranty. Dont take any of that nonsense.

    That's another thing that's odd. I've electronic devices, even from SONY, crap out on me in the past and I never needed a receipt

    PSN; AlbertBOMB
  • jlrxjlrx Registered User regular
    edited December 2007
    Algertman wrote: »
    jlrx wrote: »
    It is absolute BS if they are claiming you need a recipt. Recipt's are pretty much only required to return things to a retail store, as it is the stores recipt. You also need them for rebates and other things, but for warranty's, absolutely not. My HDTV has a serial number, I bought a 2 yr warranty on it, no recipt required, when it was purchased the serial number was marked on the system and given the warranty, simple. This is done all the time, especially with pre-paid cellphones where you need to ring it out at a register to "activate" it before you can actually use it. Unique serial numbers are used for all sorts of things, from your Wii, your 360, and even your Car's VIN can be tied to a manufacturer warranty. Dont take any of that nonsense.

    That's another thing that's odd. I've electronic devices, even from SONY, crap out on me in the past and I never needed a receipt

    In reality, the only proof they need is the device itself. Ususally a company secures the item on your credit card, sends you a replacement and packaging to send in your broken one and wham your done. If you dont send in a broken one in X amount of time, then bam you've just bought one!

    [SIGPIC][/SIGPIC]
  • GoumindongGoumindong Registered User regular
    edited December 2007
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    wbBv3fj.png
  • ShadowfireShadowfire Registered User regular
    edited December 2007
    They really do need proof.

    Microsoft isnt bothering due to the warranty change and the sheer number of calls they are getting.

    And for all Sony knows it is stolen. The person he calle probably did trust him, but in the 1/1000 chance it was stolen, they need to follow procedure on that, or they will be dropped on their ass and have charges pressed. That's how it works where I am, that is probably very similar to Sony

    They have proof that the system was purchased. When the system is rung through at retail, the store scans the serial number. The reason for this is two fold. One, for record keeping on the part of the store (they know which system they sold, if you return it they know you're returning the same one). The other, and this is important, is to notify the manufacturer that the system in question has been sold, and to begin it's warranty coverage. This has been the case since the SNES, with it's tear-off mail in card that retailers took care of. Sony uses the "we need the receipt" line to keep from having to offer warranty service on defective units. They were doing this with the PSX, PS2, and PSP, and now with the PS3. It's horseshit, and no one should have to put up with it.

    That said, OP was foolish for taking "No" for an answer. Call back, escalate, escalate, escalate. Be polite, but firm. The site can be a bit sensationalist at times, but the advice here is great for situations like this.

    Edit to trim quote tree.

    steam_sig.png
    WiiU: Windrunner ; Guild Wars 2: Shadowfire.3940 ; PSN: Bradcopter
  • ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited December 2007
    lolsony.

    I was actually going to post that link from consumerist but I see now I am too late.

  • The_SpaniardThe_Spaniard Registered User regular
    edited December 2007
    To get the 5 free blu-ray movies you had to mail them your receipt along with the bar-code. If mine broke and they pulled this shit on me I'd kindly point that out, and if they still tried to give me trouble I'd shortly and suddenly be one big smelly shoe richer, if you catch my drift.

    Xbox 360/One Gamertag: SpanWolf - PS3/PS4 Gamertag: Span_Wolf
    3DS: Span_Wolf - 4854-6434-9883/WiiU:Span_Wolf
    Steam: http://steamcommunity.com/id/Span_Wolf/ - Origin: Span_Wolf
  • InvisibleInvisible Registered User regular
    edited December 2007
    To get the 5 free blu-ray movies you had to mail them your receipt along with the bar-code. If mine broke and they pulled this shit on me I'd kindly point that out, and if they still tried to give me trouble I'd shortly and suddenly be one big smelly shoe richer, if you catch my drift.

    I'm pretty sure it specified to send a copy. At least that's what I sent. Not that it justifies Sony acting like an ass.

    steam_sig.png
  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.

    sig-1.jpg
  • randombattlerandombattle Registered User regular
    edited December 2007
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.

    What he ment is the real owner writes down the serial number and calls Sony saying "Someone stole my PS3, this is my serial number." and they mark it as stolen.

    itsstupidbutidontcare2.gif
    I never asked for this!
  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.

    What he ment is the real owner writes down the serial number and calls Sony saying "Someone stole my PS3, this is my serial number." and they mark it as stolen.

    I guess that could work, but the receipt is a definite proof of purchase, You might be able to use the serial number, but they'd rather have the receipt up front and not have to fuck around for half an hour with every console they get in.

    sig-1.jpg
  • randombattlerandombattle Registered User regular
    edited December 2007
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.

    What he ment is the real owner writes down the serial number and calls Sony saying "Someone stole my PS3, this is my serial number." and they mark it as stolen.

    I guess that could work, but the receipt is a definite proof of purchase, You might be able to use the serial number, but they'd rather have the receipt up front and not have to fuck around for half an hour with every console they get in.

    Well I have never had to supply a receipt for any of the times i have had to send in video cameras, my PSP, or my 360.. So saying they need it for a PS3 is total bs when they took my PSP just fine.

    itsstupidbutidontcare2.gif
    I never asked for this!
  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.

    What he ment is the real owner writes down the serial number and calls Sony saying "Someone stole my PS3, this is my serial number." and they mark it as stolen.

    I guess that could work, but the receipt is a definite proof of purchase, You might be able to use the serial number, but they'd rather have the receipt up front and not have to fuck around for half an hour with every console they get in.

    Well I have never had to supply a receipt for any of the times i have had to send in video cameras, my PSP, or my 360.. So saying they need it for a PS3 is total bs when they took my PSP just fine.

    I guess the PS3 just has extra security sorrounding it then.

    Where I am, you need the receipt and the warranty booklet for anything you buy if you want to return or fix it.

    sig-1.jpg
  • AridholAridhol Registered User regular
    edited December 2007
    I've never returned a console but for computer returns to the manufacturer all you need is the serial number.

    I used to do around 5-10 returns a day for defective shit and every pc hardware manufacturer only required the S/N: . Sony is screwing you around.

  • SueveSueve Registered User regular
    edited December 2007
    Evander wrote: »
    Algertman wrote: »
    Evander wrote: »
    Algertman wrote: »
    Evander wrote: »
    should have demanded a supervisor until you got someone who didn't think you were lying

    Well I still got the case #s that were have given to me. Don't see how they would think I'm lying. I've been online with the system

    They have ZERO grounds to deny your warranty right now, unless they are assuming that you bought it second hand or stole it.



    Recieving something as a gift NEVER invalidates the warranty.

    I can;t call them back tonight, but I will tomorrow after my finals.

    Yell if you have to, because they are ABSOLUTELY dicking you over here.



    You are the original owner of their product, and they are obligated to honor their warranty to you.



    I'm not kidding, keep escalating it, and eventually you will get a supervisor who realizes that you mean business, and things will get done. It is unfortunate that things have to work this way, but that's how to do it.

    So true. When you are dealing with big companies you either demand respect and good service or you roll over and get you consumerist virginity taken.

  • Bionic MonkeyBionic Monkey Registered User, ClubPA
    edited December 2007
    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.

    On the contrary. There's the UPC which is the same for all consoles, but there is also a barcode that is unique to the serial number. I never registered my 360, but when I needed service, I read off my serial number to them, and they were able to tell me where I bought it, and the day I bought it. They do track this stuff.

    sig_megas_armed.jpg
  • HarshLanguageHarshLanguage Registered User
    edited December 2007
    Where I am, you need the receipt and the warranty booklet for anything you buy if you want to return or fix it.

    The warranty booklet? You're kidding, right? If some customer service rep convinced you of that, you were taken, big-time. Even if you're outside the US, I just can't imagine a booklet that usually gets lost/thrown out in minutes is required for a warranty.

    QSwearing_trans_smooth_small.gif
    > turn on light

    Good start to the day. Pity it's going to be the worst one of your life. The light is now on.
  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    Where I am, you need the receipt and the warranty booklet for anything you buy if you want to return or fix it.

    The warranty booklet? You're kidding, right? If some customer service rep convinced you of that, you were taken, big-time. Even if you're outside the US, I just can't imagine a booklet that usually gets lost/thrown out in minutes is required for a warranty.

    It isn't meant to be thrown out, it is the fucking warranty conditions.

    sig-1.jpg
  • EchoEcho staring is caring Super Moderator, Moderator mod
    edited December 2007
    Man you Americans keep getting boned on consumer protection laws.

  • BakerIsBoredBakerIsBored Registered User
    edited December 2007
    So I kept my PS3 box, put the recipe in the box, and the box is now in my closet. It's not hard to keep track of these things... I bought mine from BB, IF I did lose the recipe, BB can print me up another one by providing the Credit Card # I used.

    [SIGPIC][/SIGPIC]
  • Death of RatsDeath of Rats Registered User regular
    edited December 2007
    So I kept my PS3 box, put the recipe in the box, and the box is now in my closet. It's not hard to keep track of these things... I bought mine from BB, IF I did lose the recipe, BB can print me up another one by providing the Credit Card # I used.

    Which doesn't help the OP at all, considering that he received his PS3 as a gift.

  • EchoEcho staring is caring Super Moderator, Moderator mod
    edited December 2007
    That said, handing over the receipt as well would be the clever thing to do when giving away expensive electronics.

  • edited December 2007
    So I kept my PS3 box, put the recipe in the box, and the box is now in my closet. It's not hard to keep track of these things... I bought mine from BB, IF I did lose the recipe, BB can print me up another one by providing the Credit Card # I used.

    The recipe for what? Delicious apple pie?

  • GoumindongGoumindong Registered User regular
    edited December 2007
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.
    No, i am going to belittle you for;

    1. Believing the shit they told you

    2. Thinking that what i was doing before was belittling.

    They tell you that shit, so that you dont have to lie to a customer on the line. And because if you did tell a customer "we do this because fuck you guys" they would have a lot of problems. The company isnt worried about getting "assistance to petty theft", and nor is the operator, the company is worried about getting as few replacements out the door to affect their bottom line.
    It isn't meant to be thrown out, it is the fucking warranty conditions.

    The point is, you dunderhead, that the warranty conditions are specificially setup in order to screw people out of their warranty.

    wbBv3fj.png
  • BakerIsBoredBakerIsBored Registered User
    edited December 2007
    So I kept my PS3 box, put the recipe in the box, and the box is now in my closet. It's not hard to keep track of these things... I bought mine from BB, IF I did lose the recipe, BB can print me up another one by providing the Credit Card # I used.

    Which doesn't help the OP at all, considering that he received his PS3 as a gift.

    Well I didn't really buy mine. My parents bought me mine as a gift. (since they got my sister a laptop for college and I'm through with school.. at least for now) My mom bought it off her friend that waited in line for it on launch day with his friend. They both got 20G's but one of the dudes that got one didn't really play games, just got it thinking it was going to be like the X360 release and wanted to eBay it or something.

    My mom said she wanted to get me the 60G, so we went back up to BB later that month (with no receipt) and was able to provide her friends Credit Card # along with them scanning the serial number, bam they had the receipt on record, upgraded to the 60G with new receipt and extended warranty.

    So like the OP, I got mine as a gift, was able to obtain a receipt, and get mine replaced.

    bongi wrote: »
    So I kept my PS3 box, put the recipe in the box, and the box is now in my closet. It's not hard to keep track of these things... I bought mine from BB, IF I did lose the recipe, BB can print me up another one by providing the Credit Card # I used.

    The recipe for what? Delicious apple pie?

    The perfect recipe to getting your broken PS3 replaced with one that works.... I'm at work and tired.

    [SIGPIC][/SIGPIC]
  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    Goumindong wrote: »
    Goumindong wrote: »
    Blaket wrote: »
    And anyway, if they were doing it to "prevent theft" the simple way of doing that would be to have a system in place so that when you get your shit stolen you can ring up customer service and have that PS3tagged as stolen.

    That way when it logs onto the PSN they can go, "Hey look there it is!".

    If they have the serial numbers they pretty much have a system such as that.

    They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]

    They are trying to not pay money out to as many people for defective products as possible.

    It isnt about Sony being busted for petty theft, it's about the operator.
    The operator would be breaching procedure, and they would be the ones getting in shit.

    The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.


    Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
    Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.
    No, i am going to belittle you for;

    1. Believing the shit they told you

    2. Thinking that what i was doing before was belittling.

    They tell you that shit, so that you dont have to lie to a customer on the line. And because if you did tell a customer "we do this because fuck you guys" they would have a lot of problems. The company isnt worried about getting "assistance to petty theft", and nor is the operator, the company is worried about getting as few replacements out the door to affect their bottom line.
    It isn't meant to be thrown out, it is the fucking warranty conditions.

    The point is, you dunderhead, that the warranty conditions are specificially setup in order to screw people out of their warranty.

    I work in retail, I beleive I mentioned this before, and you need the receipt for any form of return or repair.
    And you keep the warranty conditions, not only to maintain the warranty (officially, they need to see these documents to give you your warranty). Even if they dont check it, saying you have it will definately raise your chances of repair.

    Also, when a customer asks me for a favour, I know for a fact I am worried about being busted, because you do infact get in shit. Where I work they parade you around the store in handcuffs, I am not shitting you. Then they press the charges.

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  • JAEFJAEF Unstoppably Bald Registered User regular
    edited December 2007
    Retail is not Sony servicing PS3's. Just throwing that out there.

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  • The Black HunterThe Black Hunter Registered User regular
    edited December 2007
    They operate on the same basis.

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  • acidlacedpenguinacidlacedpenguin Registered User regular
    edited December 2007
    I think for brick and mortar (retail) stores it is perfectly reasonable for them to ask for a receipt to prove that you did actually buy it from them so that you may claim their warranties. It is absolutely silly for you to be suggesting that the manufacturer should be allowed to ask for a retailer's receipt to honor the manufacturer's warranty.

    If that's the case I can't wait for individual specific manufacturer's warranties where maybe Best Buy decides to pay a boatload of cash to have exclusive manufacturer's warranty rights. . .

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  • DjiemDjiem Registered User regular
    edited December 2007
    They operate on the same basis.

    No they don't. At all.

    Retail needs receipt.
    Manufacturer only needs S/N.
    Ever.

  • HenroidHenroid Nobody Nowhere fastRegistered User regular
    edited December 2007
    Djiem wrote: »
    They operate on the same basis.

    No they don't. At all.

    Retail needs receipt.
    Manufacturer only needs S/N.
    Ever.

    This. (the "this" forum post meme is too hard to not use... I am weak-willed!) Store warranty and manufacturer warranty are two different things.

    Edit - Oh fuckity, this gem just caught my eye on the first page.
    A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

    Am I a bad person for using this as more reason to not like Sony? I mean, knowing this now means I'd definitely keep track of the receipt. This is underhanded bullshit, however.

    I agree with Evander though; just press the issue. Do not buckle.

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  • ArcSynArcSyn Registered User regular
    edited December 2007
    Djiem wrote: »
    They operate on the same basis.

    No they don't. At all.

    Retail needs receipt.
    Manufacturer only needs S/N.
    Ever.

    Manufacturer's only need receipts if they try to tell you that your SN was manufactured in April and will only warranty it till April when in-fact you bought it in September and you want it warrantied till September because you aren't going to lose out on time the thing sat on the shelf.

    I can't remember exactly, but I think I have my receipt inside the box for my Wii. Along with all the pamphlets, booklets, the little stand and double-sided stickies for the sensor bar, etc. :D I'm a pack rat.

    On another note, the whole scan the SN thing, Nintendo doesn't do that with the Wii. There's no way that I remember seeing for the retailer to know what SN is inside a box because there is no second barcode or window (I remember a huge hole in my N64 box) to view the SN on the console from outside of the box.

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  • LotharsLothars Registered User
    edited December 2007
    Henroid wrote: »
    Djiem wrote: »
    They operate on the same basis.

    No they don't. At all.

    Retail needs receipt.
    Manufacturer only needs S/N.
    Ever.

    This. (the "this" forum post meme is too hard to not use... I am weak-willed!) Store warranty and manufacturer warranty are two different things.

    Edit - Oh fuckity, this gem just caught my eye on the first page.
    A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

    Am I a bad person for using this as more reason to not like Sony? I mean, knowing this now means I'd definitely keep track of the receipt. This is underhanded bullshit, however.

    I agree with Evander though; just press the issue. Do not buckle.

    I don't honestly see how this is underhanded bullshit, it's not like they are asking something out of the ordinary, but I also agree with Evander, that he should press the issue

    I just don't see what the big deal is about this, though I don't see why you think this is a reason not to like sony but whatever it's just accepted anymore to hate sony.

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