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Hey everybody. You've all been nothing but helpful in the past, so I figured I'd throw out a current problem and get your advice.
As the title indicates, I'm currently dealing with credit card fraud. Actually, my partner is dealing with credit card fraud, but she doesn't hang out on the incredibly helpful PA forums.
Here's the deal: she just noticed today that there was a charge for 29.95 from CCBill.com. CCbill is a company that processes credit card transactions and sends money to websites, including porn websites, which is where her $29.95 charge originates from. Aside from the fact that neither of us particularly enjoy porn, nor do we subscribe to any online services, the charge was made at 3 am our time when we were both asleep.
There are a lot of people complaining about this problem on websites like ripoffreport.com, so it seems likely my partner is one of many people affected. She attempted to contact CCBill.com to ask them about the charges, but they simply responded that since they had her credit card number she couldn't do anything to back out of the charges since the payment was verifiable. When pressed for more information, the customer service rep merely repeated himself. She was able to determine that the charge is for an adult website called "Digital Playground" and the IP address of the person making the charge is 188.8.131.52. I traced the IP address to Arlington, WA. The e-mail address that made the charge is firstname.lastname@example.org, but a Google search doesn't reveal anything useful (or anything at all for that matter).
Has anyone else dealt with anything like this? She's already changed her credit card number and filed a claim with her credit card, but it seems like the CC company may be unwilling to refund her 30 dollars. If anyone knows of anything else we should be doing, please let me know. As always, thanks for your time