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Any ATT people in here, need some help with Plans
ronzo
Registered User regular
Registered User regular
I have a bit of a problem. I currently have a gophone plan through AT&T (prepiad), and I would like to get one of the new iphone, and therefore switch from my prepaid plan to a contract (postpaid).
According to this link, I should be able to take my current gophone number and account balance ($250.00) with me to a postpaid account
So far in calling and visiting stores, which i did before i found this link last night I have been told the following:
- Nothing, not even the number can be switched over. I was told this in person
- The number can go over, but the account balance is attached to the SIM, so i could use it on another phone to buy ringtones. I was told this while having to call to cancel the gophone plan.
- The number will carry over, but the money will be lost the instant I do so
Obviously, I want to go with what the link to att.com says, because starting with 250 in credit would be like 3-4 months of my bill right there, and I've had the number for like 4 years so changing it would blow.
Anyone here work for att, or know enough to give me some advice on what to do? I printed out the link and plan to go to the store today with it, and try to speak to a manager. If that doesn't fly I guess I'll probably go with the calling corprate.
According to this link, I should be able to take my current gophone number and account balance ($250.00) with me to a postpaid account
So far in calling and visiting stores, which i did before i found this link last night I have been told the following:
- Nothing, not even the number can be switched over. I was told this in person
- The number can go over, but the account balance is attached to the SIM, so i could use it on another phone to buy ringtones. I was told this while having to call to cancel the gophone plan.
- The number will carry over, but the money will be lost the instant I do so
Obviously, I want to go with what the link to att.com says, because starting with 250 in credit would be like 3-4 months of my bill right there, and I've had the number for like 4 years so changing it would blow.
Anyone here work for att, or know enough to give me some advice on what to do? I printed out the link and plan to go to the store today with it, and try to speak to a manager. If that doesn't fly I guess I'll probably go with the calling corprate.
ronzo on
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They're dedicated to cell phones and you can't swing a cat over there without hitting a cell phone company employee. Specifically, post in the AT&T subforum.
You could also go the more direct route and call AT&T's main customer support line instead of talking to a bunch of front line employees who might not be familiar with less common transaction types.
@gamefacts - Totally and utterly true gaming facts on the regular!
this sounds stupid but take it to a walmart near you and have them do it. most of the people in the cell phone stores that I've met are huge jerks and just want your money. walmart cell phone people don't get paid on commission so they get the same amount of money if you leave with nothing as they would were you to buy everythign in the store. and the most important reason is because if they don't know something, most of the time they're the ones that are going to go through every level possible to check. (our district actually has an att rep that is pretty high up in att and goes out of his way to make sure customers are taken care of)
The new person i called thought it couldn't be done, but when i said the webpage told me otherwise she said it might happen automatically since they apparently do not have much control over the whole upgrade system from gophone to contract.
should i just try to go into a store with the hopes it works the first time, then deal with it if it doesn't?
For some reason they never get it right for me the first time. When we added a second line to our account they put the second line on its own family plan by itself and left the main line on an individual account. It's mindboggling really.
There are some exceptions but for 95% of the people who use cell phones, it applies.
Those people were flat out incorrect/lying. Go to a different store who gives a shit about your business.
I got my number carried over, the balance of my account ($230), and managed to use my uni student status to get a 15% discount (only applies to voice, not data, still awesome). And on top of that managed to snag the TMB9 code, getting 750 texts for 7.50 a month (though they said they wouldnt be counted as MMS too, we'll see about that)
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