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My boss's laptop won't recognize a wired internet connection. [SOLVED] Thank you!
I'm the most tech savvy person in the office (meaning I can send an email with an attachment), so I get asked to do a bit of light tech-support stuff. This one has me stumped though.
My boss's laptop is an old Toshiba Satellite running Windows XP Home Edition with SP2. It used to be set up on a wireless network in his home and worked just fine. Now its a part of a wired network at work and its having a problem. The router in the office is a D-Link DI-604. Three other computers are plugged into this router and have no issues (including the one I'm posting this from). The ethernet cable has been tested on another computer (again, this one) and also works just fine.
The light on the router associated with the outbound ethernet cable hooked up to the laptop is solid green, meaning everything *should* be working (I think, the other lights are solid too.). There are two lights on the back of the laptop where the ethernet cable is plugged in. One on the right which is solid green as long as the cable is plugged in and one on the right that flashes yellow but only for a few moments after the cable is plugged in.
The laptop doesn't seem to recognize the wired connection at all. Can connect to the internet, can't access the router settings address, nothing. Oddly enough it does detect an unsecured wireless network (that it can't actually connect to) called "dlink," so I can't help but wonder if its attempting to detect the wired connection as a wireless one. The router doesn't appear to have any software associated with it. (The CD just has the manual and some warranty information.)
Any ideas? Any other information that I could provided that would be helpful?