This is very awesome, and also makes me uneasy that this happened. Thankfully most of the internet vile seems to be directed at the guy and his company, rather than the product itself.
. What’s more, he said that his job isn’t really to deal with individual customers like Dave, but rather to strike deals with companies like GameStop and BestBuy. Those companies are buying his wares, so he “doesn’t care about anyone else.” Why? Because as long as his products are on store shelves, people will buy them.
Translation: the only way this will hurt him is if every angry GameStop and BestBuy consumer contacts the chains and threatens to walk out of the stores if they see the Avenger controller on the shelves?
You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.
I want to punch whoever came up with that phrase in the dick.
It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.
This is very awesome, and also makes me uneasy that this happened. Thankfully most of the internet vile seems to be directed at the guy and his company, rather than the product itself.
I really, really, really want to know what David Kotkin thinks about this whole thing.
every person who doesn't like an acquired taste always seems to think everyone who likes it is faking it. it should be an official fallacy.
I really, really, really want to know what David Kotkin thinks about this whole thing.
Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.
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Deebaseron my way to work in a suit and a tieAhhhh...come on fucking guyRegistered Userregular
Matt that article is amazing.
I still remember instances working retail where the customer would throw a loud abusive temper tantrums over the stupidest shit, like us not honoring expired coupons, and the manager coming over to override it anyway because "the customer is always right". Those fucking overgrown children would usually shoot me a look of "See. I got my way. Fuck you!"
You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.
I want to punch whoever came up with that phrase in the dick.
It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.
You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.
I want to punch whoever came up with that phrase in the dick.
It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.
I really, really, really want to know what David Kotkin thinks about this whole thing.
Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.
Christofucko is like a parody of all the self-styled alpha male bullshit artists who have rolled through every company I've ever worked with, claiming to do marketing or sales or recruiting or search engine optimization, but have no actual business skills. I swear there's a factory somewhere producing guys like this.
every person who doesn't like an acquired taste always seems to think everyone who likes it is faking it. it should be an official fallacy.
williambgoss William Goss
.@cwgabriel - you should see these: twitpic.com/7zcdhd twitpic.com/7zcdtw twitpic.com/7zcdzp twitpic.com/7zce72 twitpic.com/7zcedg
I really, really, really want to know what David Kotkin thinks about this whole thing.
Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.
Christofucko is like a parody of all the self-styled alpha male bullshit artists who have rolled through every company I've ever worked with, claiming to do marketing or sales or recruiting or search engine optimization, but have no actual business skills. I swear there's a factory somewhere producing guys like this.
You know what, Fuck that phrase. The customer is very rarely right and most often a total fuckstick.
I want to punch whoever came up with that phrase in the dick.
It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.
You're of course both right, it should just be some kind of vague general principle - not some prime directive for anyone dealing with consumers.
My point was that Paul probably wouldn't be in this mess if he had some form of respect for his costumers.
You have to wonder if the company that has hired him for marketing and public relations is in a position after all this to sue him for breach of contract. Presumably they would be in a position to argue that they hired him in good faith to represent them in a professional and courteous manner. This is, I should think, a not unreasonable set of expectations when hiring a marketing (sorry, marketting, can't forget that double T) company. By acting like a self-absorbed fuckwit in such a massively public manner he is going to be hurting their sales and their brand image. And really, isn't that the exact opposite of what his job should be?
I still remember instances working retail where the customer would throw a loud abusive temper tantrums over the stupidest shit, like us not honoring expired coupons, and the manager coming over to override it anyway because "the customer is always right". Those fucking overgrown children would usually shoot me a look of "See. I got my way. Fuck you!"
Yeah, I spent 3 years working at a Blockbuster being ground under the heel of "the customer is always right." What's great is now working somewhere that doesn't apply. The look on people's faces when they realize "holy shit, I'm not getting my way" is priceless.
Nintendo Network ID: V-Faction | XBL: V Faction | Steam | 3DS: 3136 - 6603 - 1330 PokemonWhite Friend Code: 0046-2121-0723/White2 Friend Code: 0519-5126-2990
"Did ya hear the one about the mussel that wanted to purchase Valve? Seems like the bivalve had a juicy offer on the table but the company flat-out refused and decided to immediately clam up!"
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HenroidMexican kicked from Immigration ThreadCentrism is Racism :3Registered Userregular
And again with the misspelling. You'd think this guy would know how to spell "Marketing" and "Strategy" if they're so important to his business, wouldn't you?
And again with the misspelling. You'd think this guy would know how to spell "Marketing" and "Strategy" if they're so important to his business, wouldn't you?
Nintendo Network ID: V-Faction | XBL: V Faction | Steam | 3DS: 3136 - 6603 - 1330 PokemonWhite Friend Code: 0046-2121-0723/White2 Friend Code: 0519-5126-2990
"Did ya hear the one about the mussel that wanted to purchase Valve? Seems like the bivalve had a juicy offer on the table but the company flat-out refused and decided to immediately clam up!"
And again with the misspelling. You'd think this guy would know how to spell "Marketing" and "Strategy" if they're so important to his business, wouldn't you?
WTF? This guy knows anything about marketing? Rebranding IS a thihng you HAVE to do once something like this happens, but you are supposed to wait about 2 months to do it!
You dont start rebranding when you are still in the spotlight because you are noticed, and then vultures will trully never rest until you rebrand again.
Am I the only one that thinks that Dave acted like an ass as well? Paul's mistake was basically telling the dude the exact same thing pretty much anyone in his position would have liked to.
Yeah, it definitely wasn't professional, and Paul just kept digging his own grave, but Dave's "welcome to the internet" thing, as well as his constant focus on how dare a company keep his money and PROFIT OF THE INTEREST just bugs me.
williambgoss William Goss
.@cwgabriel - you should see these: twitpic.com/7zcdhd twitpic.com/7zcdtw twitpic.com/7zcdzp twitpic.com/7zce72 twitpic.com/7zcedg
tl;dr = He's a pretty blatant plagiarist.
It would seem to me that a company that's job is to make your shit show up among top results in search engines would want to go the extra mile when it comes to copying things online word for word. Things which could very easily be googled and traced back to their original source. That would be obvious to anyone remotely internet savvy, let alone a company that deals with internet exposure. It's a pretty gross display of incompetence.
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Deebaseron my way to work in a suit and a tieAhhhh...come on fucking guyRegistered Userregular
While Dave isn't the most awesome dude ever, he doesn't come close to earning the "horrible customer" cheevo wither.
The interest thing only came up after he was told that the merch he pre-ordered in early November will arrive before or after Christmas. I would get a little pissy if I someone told me this on December 20th.
Posts
then everyone can buy the product later.
Registered just for the Mass Effect threads | Steam: click ^^^ | Origin: curlyhairedboy
This is very awesome, and also makes me uneasy that this happened. Thankfully most of the internet vile seems to be directed at the guy and his company, rather than the product itself.
Translation: the only way this will hurt him is if every angry GameStop and BestBuy consumer contacts the chains and threatens to walk out of the stores if they see the Avenger controller on the shelves?
Man the guy loves to make it easy to us!!!
It's become a bastardized, all-consuming monster compared to what it really meant. At its inception, it meant little more than give the customer good service, because that's how you profit. It's been turned on its head though, to mean you must placate even the most vitriolic, useless, sad excuse for a human being who spews their bile all over you over any perceived slight or transgression. It actually engenders bad customer service, because employees know nothing they can do will be "right", and your good, loyal customers see fucksticks getting all kinds of perks and special treatment just because they're fucksticks.
http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/
I really, really, really want to know what David Kotkin thinks about this whole thing.
the "no true scotch man" fallacy.
Same here. If his relationship with this guy is just business, I hope he consider breaking those ties. Let's hope this is not a "but that’s my cousin, I can’t fire him!" situation.
I still remember instances working retail where the customer would throw a loud abusive temper tantrums over the stupidest shit, like us not honoring expired coupons, and the manager coming over to override it anyway because "the customer is always right". Those fucking overgrown children would usually shoot me a look of "See. I got my way. Fuck you!"
Nice article. I want to read that book about Southwest's CEO. He seems like an interesting guy.
the "no true scotch man" fallacy.
Good article, thanks for posting that.
So far this whole thing has made my slow Tuesday at work a good one.
me likey.
Thanks again for the article.
Christofucko is like a parody of all the self-styled alpha male bullshit artists who have rolled through every company I've ever worked with, claiming to do marketing or sales or recruiting or search engine optimization, but have no actual business skills. I swear there's a factory somewhere producing guys like this.
the "no true scotch man" fallacy.
QEDMF xbl: PantsB G+
In that factory they synergize web 2.0 actuality.
My point was that Paul probably wouldn't be in this mess if he had some form of respect for his costumers.
Yeah, I spent 3 years working at a Blockbuster being ground under the heel of "the customer is always right." What's great is now working somewhere that doesn't apply. The look on people's faces when they realize "holy shit, I'm not getting my way" is priceless.
Nope, just changed the name.
http://twitter.com/#!/oceanstratagy
Pokemon White Friend Code: 0046-2121-0723/White 2 Friend Code: 0519-5126-2990
"Did ya hear the one about the mussel that wanted to purchase Valve? Seems like the bivalve had a juicy offer on the table but the company flat-out refused and decided to immediately clam up!"
TIME FOR A RE-BRANDING! Holy shit.
@OceanMarketting has changed to @OceanStratagy
QEDMF xbl: PantsB G+
Stratagy.
This just keeps getting so much better.
Well, too late now.
https://twitter.com/#!/OceanStrategy
Pokemon White Friend Code: 0046-2121-0723/White 2 Friend Code: 0519-5126-2990
"Did ya hear the one about the mussel that wanted to purchase Valve? Seems like the bivalve had a juicy offer on the table but the company flat-out refused and decided to immediately clam up!"
The internet hate machine is in rare form today.
WTF? This guy knows anything about marketing? Rebranding IS a thihng you HAVE to do once something like this happens, but you are supposed to wait about 2 months to do it!
You dont start rebranding when you are still in the spotlight because you are noticed, and then vultures will trully never rest until you rebrand again.
And he misspelled the name again?!
:^: for Bugs Bunny
the "no true scotch man" fallacy.
Wouldn't look entirely out of place in amongst that lot.
Yeah, it definitely wasn't professional, and Paul just kept digging his own grave, but Dave's "welcome to the internet" thing, as well as his constant focus on how dare a company keep his money and PROFIT OF THE INTEREST just bugs me.
It would seem to me that a company that's job is to make your shit show up among top results in search engines would want to go the extra mile when it comes to copying things online word for word. Things which could very easily be googled and traced back to their original source. That would be obvious to anyone remotely internet savvy, let alone a company that deals with internet exposure. It's a pretty gross display of incompetence.
The interest thing only came up after he was told that the merch he pre-ordered in early November will arrive before or after Christmas. I would get a little pissy if I someone told me this on December 20th.
Who in the
I
I'm on the Avenger controller website, and Ocean Marketing's site, and I don't see the link
Help me out?
Registered just for the Mass Effect threads | Steam: click ^^^ | Origin: curlyhairedboy