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Sony Refuses To Warranty PS3-UPDATE-THE CALL!!!
Algertman
Registered User regular
Registered User regular
System was received this year around the end of March as a gift. The system is broken and no longer can sync controllers.
Well I called Sony and at first everything went fine. Then when I told them it was a gift and I didn't have a receipt, they bought up how they said they would not warranty it and had to pay them 150$ in order for them to replace it.
any help from people who have had this happen to them?
UPDATE!!!
Well I called them up, and the supervisor hung up on me
Sent them an e-mail'
they called me back and said they would fix it for free.
Now I wait for the box
Well I called Sony and at first everything went fine. Then when I told them it was a gift and I didn't have a receipt, they bought up how they said they would not warranty it and had to pay them 150$ in order for them to replace it.
any help from people who have had this happen to them?
UPDATE!!!
Well I called them up, and the supervisor hung up on me
Sent them an e-mail'
they called me back and said they would fix it for free.
Now I wait for the box
Algertman on
0
Posts
I thought Sony could tell when it was purchased based upon the serial number (at least I know it has to be scanned into the register before they can be purchased).
Other than that, I can't help you.
Well I still got the case #s that were have given to me. Don't see how they would think I'm lying. I've been online with the system
They have ZERO grounds to deny your warranty right now, unless they are assuming that you bought it second hand or stole it.
Recieving something as a gift NEVER invalidates the warranty.
I can;t call them back tonight, but I will tomorrow after my finals.
Yell if you have to, because they are ABSOLUTELY dicking you over here.
You are the original owner of their product, and they are obligated to honor their warranty to you.
I'm not kidding, keep escalating it, and eventually you will get a supervisor who realizes that you mean business, and things will get done. It is unfortunate that things have to work this way, but that's how to do it.
Although I think that's retarded BS. I've been through like, 3 Xbox 360's and each time I had to call MS they never even mentioned a receipt. They had it right in their computers what the original date of purchase was.
Also, that page says absolutely nothing about the warranty being non-transferable. So buying a used PS3 does not mean you aren't entitled to the warranty, just the warranty as it started from the original date of purchase.
I'm pretty sure that unless the whole reciept thing is explicit on the outside of the box, they really have no grounds there, since that is not at all an expected condition.
Keep on them and they will cave.
It can't hurt to see if you can get a copy of the reciept, though, just to make your own life easier.
They cant just give service to any fuckwad who calls them up, they need total confirmation if they are gonna use their resources to fix it.
They aren't dicking you, they are following procedure.
I work in retail and sometimes, things just don't work out, and 99% of the times it's because the customer made a small mistake earlier on.
You need the receipt and the PS3 warranty handbook.
ALSO: Are the controllers charged?
He's not dealing with the store he bought it from, he's dealing with the manufacturer. The serial number should be enough, possibly the UPC off of the box, but essentially he doesn't need to prove to them what manner it was paid in, just that he is in possession of it.
They really do need proof.
Microsoft isnt bothering due to the warranty change and the sheer number of calls they are getting.
And for all Sony knows it is stolen. The person he calle probably did trust him, but in the 1/1000 chance it was stolen, they need to follow procedure on that, or they will be dropped on their ass and have charges pressed. That's how it works where I am, that is probably very similar to Sony
WTF?? They will be sued or charged if they provide warranty service on a stolen unit? That is insane. Receipts are pretty much an ancient technology no longer needed in cases where the transaction is captured at the pos. I know from working the legal side of retail rebate promotions that most of the hoops in the promotion are to discourage people from using them. I suspect the same is true for receipts and warranty service.
― Marcus Aurelius
Path of Exile: themightypuck
It is assisting in theft, and all sorts of other shit.
At my orientation for where I work, the guy running it said they can press a myriad of charges, depending on whether they want to cause a slap on the wrist or a permanent scarring.
Alot fo the time it is how they keep their shit secure.
Also, I bought my PS3 with cash, so receipts are pretty important. No store should need to keep a 50 Terabyte database just so people dont need receipts. Also in the cases of people at say wendy's buying bread at woolworths for their hotdogs, they need the receipt for taxation purposes and to show their boss.
I am a freaking nerd.
It has been easy for a while for big retailers to capture the transaction and record it at the POS but even if it wasn't, by your logic a place like EBGames or Gamestop couldn't exists since they have no way of knowing whether all the used stuff traded in was stolen or not. You will note they never ask for proof of ownership when they buy stuff from you. They just need to know who you are.
― Marcus Aurelius
Path of Exile: themightypuck
Guy on the phone told me 1 year
That way when it logs onto the PSN they can go, "Hey look there it is!".
Satans..... hints.....
That's another thing that's odd. I've electronic devices, even from SONY, crap out on me in the past and I never needed a receipt
In reality, the only proof they need is the device itself. Ususally a company secures the item on your credit card, sends you a replacement and packaging to send in your broken one and wham your done. If you dont send in a broken one in X amount of time, then bam you've just bought one!
If they have the serial numbers they pretty much have a system such as that.
They arent trying to keep themselves from getting sued[ha ha ha, assisting in petty theft, what in the world will Sony ever do!?!?!?"]
They are trying to not pay money out to as many people for defective products as possible.
They have proof that the system was purchased. When the system is rung through at retail, the store scans the serial number. The reason for this is two fold. One, for record keeping on the part of the store (they know which system they sold, if you return it they know you're returning the same one). The other, and this is important, is to notify the manufacturer that the system in question has been sold, and to begin it's warranty coverage. This has been the case since the SNES, with it's tear-off mail in card that retailers took care of. Sony uses the "we need the receipt" line to keep from having to offer warranty service on defective units. They were doing this with the PSX, PS2, and PSP, and now with the PS3. It's horseshit, and no one should have to put up with it.
That said, OP was foolish for taking "No" for an answer. Call back, escalate, escalate, escalate. Be polite, but firm. The site can be a bit sensationalist at times, but the advice here is great for situations like this.
Edit to trim quote tree.
I was actually going to post that link from consumerist but I see now I am too late.
Shogun Streams Vidya
I'm pretty sure it specified to send a copy. At least that's what I sent. Not that it justifies Sony acting like an ass.
It isnt about Sony being busted for petty theft, it's about the operator.
The operator would be breaching procedure, and they would be the ones getting in shit.
The fact you thought I was refering to Sony in that statement, then attempted to belittle me for it really does not bode well for your cognitive capacity.
Also, all barcodes on the one type product are the same. They can tell that such and such from such and such batch was sold, but they can't pin down one console.
Also, I have a feeling the theif would be able to obtain the serial number if they broke into someones house to steal a PS3. That provides little security for the true owner of the PS3.
What he ment is the real owner writes down the serial number and calls Sony saying "Someone stole my PS3, this is my serial number." and they mark it as stolen.
I never asked for this!
I guess that could work, but the receipt is a definite proof of purchase, You might be able to use the serial number, but they'd rather have the receipt up front and not have to fuck around for half an hour with every console they get in.
Well I have never had to supply a receipt for any of the times i have had to send in video cameras, my PSP, or my 360.. So saying they need it for a PS3 is total bs when they took my PSP just fine.
I never asked for this!
I guess the PS3 just has extra security sorrounding it then.
Where I am, you need the receipt and the warranty booklet for anything you buy if you want to return or fix it.
I used to do around 5-10 returns a day for defective shit and every pc hardware manufacturer only required the S/N: . Sony is screwing you around.
So true. When you are dealing with big companies you either demand respect and good service or you roll over and get you consumerist virginity taken.
On the contrary. There's the UPC which is the same for all consoles, but there is also a barcode that is unique to the serial number. I never registered my 360, but when I needed service, I read off my serial number to them, and they were able to tell me where I bought it, and the day I bought it. They do track this stuff.
The warranty booklet? You're kidding, right? If some customer service rep convinced you of that, you were taken, big-time. Even if you're outside the US, I just can't imagine a booklet that usually gets lost/thrown out in minutes is required for a warranty.
> turn on light
Good start to the day. Pity it's going to be the worst one of your life. The light is now on.
It isn't meant to be thrown out, it is the fucking warranty conditions.