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...why is it the second you mention you're studying computers in college, everyone starts begging for free tech support? I have a life other than helping your sixteen-year-old cover his ass after a night of downloading porn (and the lovely amount of spyware/trojans/etc. that came along for the ride) so his mom doesn't get a pair of amazon-sized headlights in a pop-up while surfing the FoxBox site with his twelve-year-old brother.
...sorry. I just got off the phone with the guy's mom, and have come to the conclusion some people should be legally barred from using a computer due to stupidity. She had a few questions, and I wanted to ask your advice on the answers I have for her.
1) Shit-filled Family PC: The thing takes a solid twenty minutes to boot up. The desktop is sprouting porn icons like a possessed college kid's mattress, and there's about sixteen or seventeen different types of malware that I can tell of (maybe more, thier A/V won't boot).
My solution: They have the discs, nothing that can't be replaced on the drive, and thier pictures are stored in albums- actual photo albums. I'm suggesting a "nuke from orbit"-style reformat and re-install. It would be easier than spending a week cleaning out everything, and it would allow me to drop in Net Nanny or something like it, as well as a fresh, non-corrupted A/V.
2) Friend of my mother's laptop: She thought it was a custom-built laptop, but after looking at it, it's an off-the-shelf Gateway from the local big-box retailer. The user is a Bejeweled 2 nut, and this thing struggles through the game, slowing every time she lines up a few jewels and skipping along the graphics between levels during the "wormhole" sections.
My solution: More RAM, a better graphics card, a faster processor, and a good swift kick to the beanbag for the lady's husband for simply buying the cheapest laptop he could get and passing it off as a custom job. (I'm not REALLY going to kick him, but... *sigh*)
So, am I right on the money, or is there a better solution to the problems?