Our new Indie Games subforum is now open for business in G&T. Go and check it out, you might land a code for a free game. If you're developing an indie game and want to post about it, follow these directions. If you don't, he'll break your legs! Hahaha! Seriously though.
Our rules have been updated and given their own forum. Go and look at them! They are nice, and there may be new ones that you didn't know about! Hooray for rules! Hooray for The System! Hooray for Conforming!
Me: "Hi, this customer is upset because they were out service for a few days. They're automatically going to be credited for the loss of service but they want an extra credit on top of that, which is a discretionary credit."
some fuckin guy in customer service: "Ugh. You tech support guys can do discretionary credits. You know that, I know you can do it. I don't need to do this."
me: "Discretionary credits are a customer service issue. It's compliance with policy, bro, this is your customer."
sfg: "No, you can do this."
me: "I'm doing my job. You do your job. Now I'm bringing the customer through, stand by."
and then we had to both be faux affable even though he is frowning hard