Penny Arcade Forums - View Single Post - My 360 is cracking discs (Update 4: Corporate response: )

FyreWulff · 03:13 PM

A while back, I discovered that Rock Band 2 was cracked. I figured it might be just a defective disc, and have been trying to get EA to replace it.

Then, last night, I heard a weird "clack clack clack" sound from my drive while playing Halo 3.

While it might look like I just took a shot of the same disc twice, the top one is Halo 3 and the bottom one is Rock Band 2. The same exact crack. In fact, there's a smaller crack on the opposite side that goes in the same direction on both discs. Since it's near impossible to get the crack to show up in a photo from farther away than 1 inch, I took one shot and drew where there were cracks on 3 games:

I tried calling MS that same day, but it was someone in India and they were of the usual no help, denying that Xboxes are capable of breaking discs. Think I can get them to fix my Xbox and replace my discs? Now I'm afraid to put other games into the Xbox, and managed to get someone to lend me Halo 3 so I could copy it and play it for now using the cracked disc.

I know for a fact that the Xbox did it because I keep my games in their boxes. And I know for a fact that the Halo 3 did not have that gigantic crack in it before I put it in last night, and it got one right after I heard the sound. I looked at it, tried to load it again, and the crack got bigger. It also resulted in the game not being able to see it's own content:

For those of you that don't play Halo, this is only showing DLC maps and one disc map (Narrows)

I have no campaign levels. Is this Halo 3 Home Basic?

Has anyone had this happen to them? What are the magic words you need to say to get them to acknowledge the problem?