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Random Browser Crashes

TubeTube Registered User admin
edited October 2009 in Help / Advice Forum
I'm getting weird crashes on particular sites, with both IE and Firefox. Two prime culprits are facebooks "upload photos" function and the uStream things that Gabe sometimes posts on the main site. I've tried safe mode for both, I honestly have no idea what to try next. Any pointers?

Tube on

Posts

  • GanluanGanluan Registered User regular
    edited October 2009
    What kind of crash is it? Do you get some kind of error message, or does the browser simply disappear and dump you back to the desktop?

    The former may help, the latter usually indicates an OS or memory issue.

    Ganluan on
    TrueAchievements Profile
  • ChanusChanus Harbinger of the Spicy Rooster Apocalypse The Flames of a Thousand Collapsed StarsRegistered User, Moderator mod
    edited October 2009
    Maybe make sure you have the latest Java updates? (I know Facebook's photo thingy uses Java, no idea on the other thing)


    Edit: I think you can just go to http://www.java.com/en/

    Chanus on
    Allegedly a voice of reason.
  • TubeTube Registered User admin
    edited October 2009
    Ganluan wrote: »
    What kind of crash is it? Do you get some kind of error message, or does the browser simply disappear and dump you back to the desktop?

    The former may help, the latter usually indicates an OS or memory issue.

    I'm getting no error message at all, so there's nothing to search for unfortunately. I'll try updating java.

    Tube on
  • TubeTube Registered User admin
    edited October 2009
    The "details" button in the firefox crash message gives me this

    Add-ons: {DDC359D1-844A-42a7-9AA1-88A850A938A8}:1.1.6,{44d0a1b4-9c90-4f86-ac92-8680b5d6549e}:0.6.4.1,{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}:6.0.13,{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}:6.0.15,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.3
    BuildID: 20090824101458
    CrashTime: 1254862043
    InstallTime: 1254824270
    ProductName: Firefox
    SecondsSinceLastCrash: 37696
    StartupTime: 1254861871
    Theme: classic/1.0
    Throttleable: 1
    Vendor: Mozilla
    Version: 3.5.3

    Updating java did nada. IE doesn't even give me an error message, just shuts down the browser.

    Tube on
  • ChanusChanus Harbinger of the Spicy Rooster Apocalypse The Flames of a Thousand Collapsed StarsRegistered User, Moderator mod
    edited October 2009
    Hmm... bad registry values with one of your Add-Ons? (I'm just pissing up a rope here, really)... maybe try and Disable any that are non-essential and see if you get better results?

    Chanus on
    Allegedly a voice of reason.
  • TubeTube Registered User admin
    edited October 2009
    I've tried disabling everything and running in safe mode and nothing helps. I'm completely at a loss

    Tube on
  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    edited October 2009
    Use a third browser, like Opera, to see if it still happens.

    TychoCelchuuu on
  • TubeTube Registered User admin
    edited October 2009
    Chrome crashes too but at least it gives me a decent error message

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 0.0.0.0
    Application Timestamp: 4ac64269
    Fault Module Name: BtwVdpCapFilter.dll
    Fault Module Version: 6.2.0.4100
    Fault Module Timestamp: 486a52d4
    Exception Code: c0000005
    Exception Offset: 0000a345
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: a5bf
    Additional Information 2: e6aefbb1a5e1954d6635b2baa4c1f842
    Additional Information 3: d6a6
    Additional Information 4: 8587cf35c01967972346293d3a8c0b6d

    Tube on
  • MKRMKR Registered User regular
    edited October 2009
    It looks like something has installed a plugin with a filename of BtwVdpCapFilter.dll on to your browsers. Have you run a spyware scanner?

    edit:

    http://www.longtailvideo.com/support/forum/Bug-Reports/16947/Browser-crashes-when-try-to-play-video
    ok there u go solution that i was manage to find and it works for me

    file called BtwVdpCapFilter.dll (it is a bluetooth profile that essentially allows people to share their webcam across bluetooth BUT no one uses this) and it is what is crashing when you accessing sites IE/Firefox/Opera.

    So go to C:\windows\system32 and rename it to anything for example BtwVdpCapFilter1.dll and everything should be fine.
    @sen:
    I really thank you very much.
    I spent 2 days trying to resolve this problem in a notebook (Vista Business 32bit) both with Firefox and IE8 while the same page was working perfectly in all other computers (XP, Vista, Linux, OSX with Firefox an IE).
    Renaming the BtwVdpCapFilter.dll solved everything.
    Thank you again.

    Stupid crapware being crappy.

    MKR on
    one of those newsed letters - a blue sky
  • TubeTube Registered User admin
    edited October 2009
    That seems to have fixed it, thanks! Now I just have to figure out why windows explorer keeps crashing with a StackHash_fd00 error

    Tube on
  • MKRMKR Registered User regular
    edited October 2009
    Cardboard Tube wrote: »
    That seems to have fixed it, thanks! Now I just have to figure out why windows explorer keeps crashing with a StackHash_fd00 error

    Probably something linked to whatever installed that DLL.

    http://www.vistaheads.com/forums/microsoft-public-windows-vista-performance-maintenance/252076-crashing-explorer-exe-module.html
    Hi,

    The solution, as written, is for a user having trouble with Internet
    Explorer, but the problem is likely the same. Internet Explorer and Windows
    Explorer share many modules, and a problematic plug-in for IE can easily
    affect WE. Through the Control Panel/Internet Options/Programs tab, disable
    unnecessary add-ons, then retry running Windows Explorer.

    If you're unsure of any of the plugins, just drop them into a search engine. The internet is overflowing with sites that detail every process and plugin on a windows system.

    MKR on
    one of those newsed letters - a blue sky
  • TubeTube Registered User admin
    edited October 2009
    Oh awesome, so even if I don't use IE it can still fuck up my computer? I went through and disabled every plugin, maybe that'll help. Thank you!

    Tube on
  • MKRMKR Registered User regular
    edited October 2009
    IE is more or less a front end to a lot of stuff that's built into Windows. The EU has chewed them out about that a number of times.

    IE is a good place to look if you're having a hard to trace problem with Windows.

    MKR on
    one of those newsed letters - a blue sky
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