So, AskSuntrust and Comcastcares are both twitter accounts run by companies to watch general buzz about themselves. I'm sure there are more as well, those are just all I know about. The suntrust one made itself known to me after I was bitching about suntrust issues and they actually gave me a phone number to call that got me an actual person. It didn't actually help me any, but that's not the point. The point is that since more and more companies are starting to do this, are we seeing a more crowdsourced way of getting things fixed? Is this going to be more and more popular, or are we just being used by these companies invading social networks?
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