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e-mail and WoW-account hacked

NiklasNiklas SwedenRegistered User regular
edited December 2009 in Help / Advice Forum
Hey guys

Yesterday I had my hotmail-account hacked. Someone has changed the password and I can't retrieve it since I hadn't provided microsoft with an alternative e-mail adresse or a "secret question". Not whining here, I know it's my own fault and all that, so no need to point that out.

When I realised my hotmail was hacked, I tried to log onto my account page at WoW Europe, it was also hacked, not suprisingly.

I don't really care about the WoW account, since I don't play much. I will of course try to get it back, but I won't be going over dead bodies to get my gear and gold back. However, the loss of my hotmail account was annoying like hell. I don't like the idea of someone reading my personal letters or writing e-mails in my name on the internet.

I haven't been using my own PC for a while, since I'm in the process of moving into a new flat. The only computer I've been using is the one at work (defineatly safe from spyware) and I've been checking my e-mail on my cell phone and at an internet café. I haven't logged onto WoW in a long while (several weeks).

I've blocked my mastercard from use, and I have changed passwords on all my forums, D&D insider etc.

Now I'm just trying to figure out what I've done wrong. I guess I have spyware in my own computer, but since I haven't logged onto WoW in a while, I can't really see how the hacker got the password. Also, why did he nick my hotmail account? Is it useful to him in any way?

Niklas on

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    NobodyNobody Registered User regular
    edited December 2009
    If your hotmail account was attached to the WoW account, the hacker would have used it to request a password change.

    Nobody on
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    matt has a problemmatt has a problem Points to 'off' Points to 'on'Registered User regular
    edited December 2009
    It's useful in that it has all your personal correspondence. He can find out any website you've signed up to and received confirmation emails from. Any online purchases that have that account as the default. Emailed credit card statements. Email from your bank about online banking. He can then go to all those sites, change the passwords, and steal steal steal.

    matt has a problem on
    nibXTE7.png
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    SipexSipex Registered User regular
    edited December 2009
    Sounds about right, how complete was your account? You could've easily just been targetted because they wanted to sell it off.

    Good move on getting everything unrelated from your email though.

    You WILL NOT get your email account back though. No way in hell. Email mods don't give two shits, they've got way to much else to do (or nobody cares to read the inbox). I've lost an account before and even after pleading for help I never received it back.

    Sipex on
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    Eat it You Nasty Pig.Eat it You Nasty Pig. tell homeland security 'we are the bomb'Registered User regular
    edited December 2009
    It sounds like the only way to get your email account back will be to call microsoft, hope to make it through the phone tree to an operator who can help you, and then somehow convince them that it's your account and that it's been compromised. Long shot, at best.

    Assuming your password isn't really easily guessable, either your work computer or the machine(s) at the internet cafe may be compromised. You probably should notify both places as a matter of courtesy, but they probably can't be any actual help to you.

    Eat it You Nasty Pig. on
    NREqxl5.jpg
    it was the smallest on the list but
    Pluto was a planet and I'll never forget
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    NiklasNiklas SwedenRegistered User regular
    edited December 2009
    Thank you guys for the advice.
    It's useful in that it has all your personal correspondence. He can find out any website you've signed up to and received confirmation emails from. Any online purchases that have that account as the default. Emailed credit card statements. Email from your bank about online banking. He can then go to all those sites, change the passwords, and steal steal steal.

    This is what I thought as well, but it seems he has only gone after my WoW account. I've logged onto every other website I normaly visit, and changed the passwords and e-mail references everywhere. Nothing else than the WoW account has been hacked.

    My credit card has not been used either, and I have of course blocked it.

    By the way, the WoW account was quite complete. I had two level 80 characters and one level 70.

    Niklas on
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    Eat it You Nasty Pig.Eat it You Nasty Pig. tell homeland security 'we are the bomb'Registered User regular
    edited December 2009
    That actually makes me think that it's probably the net cafe. This is basically how goldselling survives these days, now that blizzard has made it uneconomical to run bots or pay poor chinese kids to grind. It would make sense that a keylogger would wind up on a netcafe computer, although you'd think they would be more security-conscious.

    Eat it You Nasty Pig. on
    NREqxl5.jpg
    it was the smallest on the list but
    Pluto was a planet and I'll never forget
  • Options
    matt has a problemmatt has a problem Points to 'off' Points to 'on'Registered User regular
    edited December 2009
    Were the passwords on your WoW and Hotmail account the same?

    matt has a problem on
    nibXTE7.png
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    NiklasNiklas SwedenRegistered User regular
    edited December 2009
    No, they were not.

    Niklas on
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    FiggyFiggy Fighter of the night man Champion of the sunRegistered User regular
    edited December 2009
    He grabbed your hotmail account in order to get your WoW account, since they are linked.

    This guy/girl isn't pretending to be you right now, he's just taking all your shit on WoW. I'd suggest calling Blizzard to get your account back. They can trace where your items/gold went in order to ban whoever did steal your account.

    As for your email, go with Gmail or something. Hotmail is a retched hive of scum and villainy anyway. Oh, and stop putting passwords into Internet cafes.

    Figgy on
    XBL : Figment3 · SteamID : Figment
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    NiklasNiklas SwedenRegistered User regular
    edited December 2009
    Figgy wrote: »
    He grabbed your hotmail account in order to get your WoW account, since they are linked.

    This guy/girl isn't pretending to be you right now, he's just taking all your shit on WoW. I'd suggest calling Blizzard to get your account back. They can trace where your items/gold went in order to ban whoever did steal your account.

    As for your email, go with Gmail or something. Hotmail is a retched hive of scum and villainy anyway. Oh, and stop putting passwords into Internet cafes.

    Thanks, I've come to this conclusion as well at this point. I've allready reported the account-theft to Blizzard, hopefully I'll get it back in time for Cataclysm :)

    Also, I registered a gmail adresse.

    It sucks that you can't check your e-mail and stuff at cafes. :/

    Niklas on
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    Eat it You Nasty Pig.Eat it You Nasty Pig. tell homeland security 'we are the bomb'Registered User regular
    edited December 2009
    some sites let you copypaste your password

    I don't know if gmail does though

    Eat it You Nasty Pig. on
    NREqxl5.jpg
    it was the smallest on the list but
    Pluto was a planet and I'll never forget
  • Options
    TopweaselTopweasel Registered User regular
    edited December 2009
    Niklas wrote: »
    Thank you guys for the advice.
    It's useful in that it has all your personal correspondence. He can find out any website you've signed up to and received confirmation emails from. Any online purchases that have that account as the default. Emailed credit card statements. Email from your bank about online banking. He can then go to all those sites, change the passwords, and steal steal steal.

    This is what I thought as well, but it seems he has only gone after my WoW account. I've logged onto every other website I normaly visit, and changed the passwords and e-mail references everywhere. Nothing else than the WoW account has been hacked.

    My credit card has not been used either, and I have of course blocked it.

    By the way, the WoW account was quite complete. I had two level 80 characters and one level 70.

    I have had my hotmail account hacked for my Wow account. I found I was able to request a Pword change on my hotmail account because I had my gmail account associated. As for the Wow account, unless they know the secret question and answer you should just be able to go back through the password reset and get the account back. Unless they did some botting or spamming with your account you should still be able to use it and a quick GM ticket will get you and your guildies gear and gold back. With Wow its about as hassle free as possible. There should aslo be a secret question option for Hotmail as well for resetting that. In the future I would dissociate that account with wow and anything else. It seems to me that hotmail seems to be the easiest of the big freebies to get hacked.

    Topweasel on
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    DiscoZombieDiscoZombie Registered User regular
    edited December 2009
    I had my wow acct hacked and to this day I don't know how they got my pw. They didn't get my email pw...
    L

    DiscoZombie on
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    TopweaselTopweasel Registered User regular
    edited December 2009
    I had my wow acct hacked and to this day I don't know how they got my pw. They didn't get my email pw...
    L

    There is a system and I don't quite know what they do to do it, but as far as I can tell, they ask for your Wow PW to get reset, if its assigned to a hotmail email address they can do a PW reset on an account of theirs and then at the change password screen they can change that information to your account so the change changes your email address. They then finish up the Wow PW change and delete all emails that refer to the changes. I only figured this out because I have a blackberry and the PW change for Wow would show up on that.

    Topweasel on
  • Options
    TopweaselTopweasel Registered User regular
    edited December 2009
    Topweasel wrote: »
    I had my wow acct hacked and to this day I don't know how they got my pw. They didn't get my email pw...
    L

    There is a system and I don't quite know what they do to do it, but as far as I can tell, they ask for your Wow PW to get reset, if its assigned to a hotmail email address they can do a PW reset on an account of theirs and then at the change password screen they can change that information to your account so the change changes your email address. They then finish up the Wow PW change and delete all emails that refer to the changes. I only figured this out because I have a blackberry and the PW change for Wow request would show up on that.

    Topweasel on
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