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World of Warcraft [refundings]
Slider
Registered User regular
Registered User regular
I'd like to know if you think this situation warrants a refund and if refunds from Blizzard are a possibility.
I've had a WoW account, probably, for over 4yrs. I haven't had to change anything until I reactivate my account today and learned that now I need to merge my WoW account with a Battle.net account.
I create a Battle.net account (which is bullsh*t, btw) and am informed that an "activation" email will be forthcoming. I wait. No email. I resend the activation email needed to verify my authenticity and complete my Battle.net account registration. I wait. No email.
So, at this point, I've paid for a service that I'm unable to access due to some sort of technical error. But, to be honest, I'm tired of this sh*t. I don't want to play anymore. I canceled my account, won't attempt to fix or log into my account, and simply want my funds returned to me.
I've had a WoW account, probably, for over 4yrs. I haven't had to change anything until I reactivate my account today and learned that now I need to merge my WoW account with a Battle.net account.
I create a Battle.net account (which is bullsh*t, btw) and am informed that an "activation" email will be forthcoming. I wait. No email. I resend the activation email needed to verify my authenticity and complete my Battle.net account registration. I wait. No email.
So, at this point, I've paid for a service that I'm unable to access due to some sort of technical error. But, to be honest, I'm tired of this sh*t. I don't want to play anymore. I canceled my account, won't attempt to fix or log into my account, and simply want my funds returned to me.
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Call Blizzard after the holidays. That'll answer all your questions.
I'd say it depends how big of a refund you're expecting - obviously you don't deserve a refund of 4 years of service. If you've paid for a month that you won't be able to use, and your use has been prohibited by their technical error, then yes you deserve a refund. If this is a matter of "the email takes an hour or two to get there and hasn't shown up yet" and you cancelled before that time had passed, then no you don't.
You're jumping the gun - have you checked spam folders etc.? Who's your email provider?
And if you want a refund you can call their Billing department and discuss it with them, toll free. 1-800-59-BLIZZARD. Although odds are after 5 seconds on the phone they'll walk you through the process that made you quit.
Not sure why'd you wait till after the holidays.
That said without reason and rationality your will is not worth much.
which is worthless to you if you don't want to play anymore
that's why we call it the struggle, you're supposed to sweat
Yes, it was interesting. Apparently, the default wait time is one hour. So, I'm carrying this phone around everywhere I go, 45 minutes pass, I go to sit on the couch and my finger brushes the "Talk" button. Silence... FUCK!
I redial, but this time the recorded lady-voice apologizes, informs me that they cannot take my call at this time and hangs up. Uh, okay. I call back and luckily get the default "one hour wait time" message and am placed on hold again. However, the phone battery has gotten low, so I'm forced to hang up and recharge the damn thing.
After that, I decided to send an email, but have not received a response. It's been about 8hrs since I attempted to register a Battle.net account. I went to town, ran some errands, went to church, came home and had still not received an email so I canceled it about 45 minutes ago.
You do realize you're calling/emailing during the holidays don't you? You think maaaaybe they might be short staffed? Take ten. Breathe. Call back in a couple days. Voila.
you may want to consider calling them on a day that isn't right before christmas
that's why we call it the struggle, you're supposed to sweat
Well, for one because he probably has holiday things to do and it's not pertinent. Two, I betcha anything Blizzard Tech isn't fully staffed at the immediate moment. :P
I had a hilarious incident where I canceled my sub on the bill date, and it billed anyway, and I had to agree to have my account banned to get the money back.
Then 6 months later when I came back I had to call them up to get them to unban it.
we also talk about other random shit and clown upon each other
That's acceptable.
Yes, my email addresses are the same on both accounts. Also, I'm by my lonesome this Christmas, so I don't have much to do; which is primarily the reason I reactivated my account after being gone for 6 months.
that's why we call it the struggle, you're supposed to sweat
Hopefully you aren't planning on betting any real money because I'd hate to see you lose it, as the above statement is wrong, Blizzard is probably close to or at full capacity over the holidays. Always has been since WoW took off.
As far as not getting the email activation, there are dozens of reasons why an email never gets to its destination, just call them and they will sort it out.
I didn't realize you were so closely tied to Blizzard's tech support hotline. Where's the "eye-roll" smiley when you need one?
"I resend the activation email needed to verify my authenticity and complete my Battle.net account registration. I wait. No email."
On the Battle.net website? I'm doing that just now.
And now you know.
It got removed because only snarky douches used it.
As for Blizzard itself, after trying to log in and reactivate an old account, and being told it was suspended, I said F-it. Not going to give them my cash. I don't want to have to sit through a call que or chase phone numbers just to be able to find out why an already frozen account was deactivated.
You have created a battle net account but not merged it yet?
That means you could try again with a different email address and then merge your wow account to that instead?
Small? No, that's a good point and something I've considered. If I do that and it works, I will still have paid for 3-4 days of no service and will call them to request that they reimburse me for those days.
However, after going through all this I've lost all interest in returning to Warcraft.
I can't tell if you're being sarcastic or calling me a snarky douche...:P
and you lost interest in playing WoW because no access for a few days? I dont see Blizzard justifying this as a reason to reimburse you. Theyre in the business for money after all.