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Memory error

RyadicRyadic Registered User regular
edited January 2010 in Moe's Stupid Technology Tavern
Figured here is better than H/A for getting an answer.

I just got a new laptop about a month ago. This problem started on Saturday. Whenever I start up Firefox I get an error that states, "the instruction at referenced memory at". That's not the exact error, it says something like 0x00219 and so forth. Hopefully you guys know what I'm talking about.

I'm on Windows 7 and I've tried uninstalling and reinstalling Firefox. I was also told to try a different directory, so I did. Still whenever I try to start Firefox I get that error. It doesn't launch Firefox, then it gives me an error stating that there's a problem with the program.

Searching Google hasn't helped, so hopefully someone here has seen this error and knows the fix.

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Ryadic on

Posts

  • autono-wally, erotibot300autono-wally, erotibot300 love machine Registered User regular
    edited January 2010
    http://www.memtest.org/ is pretty good at doing what it's name suggests it does, if you want to test your memory

    autono-wally, erotibot300 on
    kFJhXwE.jpgkFJhXwE.jpg
  • travathiantravathian Registered User regular
    edited January 2010
    AFAIK this is a file corruption issue not a memory issue. The reason reinstalling Firefox isn't fixing it is because its a Windows file that Firefox is calling up. I am unsure of how to fix it unless you can determine exactly which file it is and restore that file from a previous version or snag it from another system. If Firefox has an error log in its folder maybe check that?

    travathian on
  • stigweardstigweard Registered User regular
    edited January 2010
    Go to start menu and type view report and click the top suggestion (It should be view all problem reports). In the report window, find the firefox last crash report, open it up by double clicking on it, copy the text in there and paste it here.

    stigweard on
  • RyadicRyadic Registered User regular
    edited January 2010
    stigweard wrote: »
    Go to start menu and type view report and click the top suggestion (It should be view all problem reports). In the report window, find the firefox last crash report, open it up by double clicking on it, copy the text in there and paste it here.

    Nothing shows up. =\

    However, I was at work when I typed this up and I couldn't get the exact error message, so hopefully these will help a bit:

    firefoxerror.png

    Ryadic on
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  • stigweardstigweard Registered User regular
    edited January 2010
    Werfault.exe crashing explains why firefox isn't showing up in problems reports. When you uninstalled firefox, did you get rid of all the profile information as well? It could be a bad plugin, or something else that is causing it to crash, It's strange that it takes out error reporting at the same time so it would still be a good idea to use memtest.

    stigweard on
  • RyadicRyadic Registered User regular
    edited January 2010
    Yeah. I just did a uninstall and reinstall removing everything from Firefox. I went through the directory and made sure the entire folder was gone and it was. Reinstalled in to C:/Mozilla Firefox/ and still getting the same error, thinking that the whole different directory would help, but it didn't.

    Also, I guess I'm going to need a walkthrough of that memtest site, cause I downloaded a zip and it contained an ISO. Then I tried downloading the .exe file and it wouldn't run since I'm on 64bit Windows 7.

    Ryadic on
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  • stigweardstigweard Registered User regular
    edited January 2010
    Firefox's profiles are not kept in the install folder. In Windows 7 they would be in c:\users\username\appdata\roaming\... or some such. If not, use an admin account, un-hide folders and then search for Mozilla. It's far more likely for a profile to become corrupt than the application.

    stigweard on
  • travathiantravathian Registered User regular
    edited January 2010
    The memtest ISO you would burn to cd or make a bootable usb drive and boot from it instead of the hdd. You do not run it from within windows. Memtest tests the memory from a very low level, which isn't possible to do within an OS.

    travathian on
  • SatsumomoSatsumomo Rated PG! Registered User regular
    edited January 2010
    And this error isn't related to your memory being bad, it's something wrong under Windows itself.

    Satsumomo on
  • RyadicRyadic Registered User regular
    edited January 2010
    Satsumomo wrote: »
    And this error isn't related to your memory being bad, it's something wrong under Windows itself.

    See I really never thought it was a memory problem. If it Firefox wouldn't be the only application having a problem. Well I guess technically WerFault is having a problem as well.

    Ryadic on
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  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    edited January 2010
    Now is a pretty awesome time to switch to Opera, I guess.

    TychoCelchuuu on
  • RyadicRyadic Registered User regular
    edited January 2010
    TychoCelchuuu wrote: »
    Now is a pretty awesome time to switch to Opera, I guess.

    In all honesty, I'm thinking of trying that and Chrome to see which I like better. I can't stand IE 8. It's goddamn garbage.

    Ryadic on
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  • QuantuxQuantux Registered User regular
    edited January 2010
    My guess is you have an add-on that's jacked. FF starts, loads extension, fails, windows error reporting comes to the rescue, gets stabbed in the face by rogue add-on and dies a pathetic death, resulting in both apps throwing random bits of code into random bits of memory, resulting in your errors. Uninstall firefox and delete all folders related to it (including those in your profile, that's where your add-ons are stored). Delete all registry keys associated with firefox. Install firefox and once again start browsing with authoritah.

    Quantux on
    PSN/Steam - Quantux

  • SatsumomoSatsumomo Rated PG! Registered User regular
    edited January 2010
    Ryadic wrote: »
    Satsumomo wrote: »
    And this error isn't related to your memory being bad, it's something wrong under Windows itself.

    See I really never thought it was a memory problem. If it Firefox wouldn't be the only application having a problem. Well I guess technically WerFault is having a problem as well.

    I said it because you were trying to run the memtest app, which was unnecessary here.

    Satsumomo on
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