HP Warranty Service. Does it even exist?

AbsoluteZero

So.

Last year I bought my girlfriend an HP Laptop for her birthday. Today it will for some reason or another no longer charge. The AC adapter is fine, etc. The little light that indicates it is receiving power and charging the battery does not illuminate. The battery indicator in Windows does not change status to charging, and the battery is very nearly dead now.

The laptop is still under warranty. Warranty which supposedly covers repairs, even covers the shipping cost.

I have been digging through the HP Support site for over 2 hours now and I cannot find any way at all to receive repairs on the laptop under warranty. I find plenty of info about how awesome the warranty is, but absolutely no information at all as to how to take advantage of it and get some goddamned motherfucking repairs.

I have had a live chat with an HP Support Specialist who did not provide me with any information as to how I can have the laptop sent to HP for repairs free of charge as the warranty claims. He did provide me with addresses of supposed HP Service Centers that will do the repair... but when I check the businesses online it appears they are both IT Outsourcing/Business Consulting companies. I will call them to see if there is any truth to mr. specialist's claim that they fix HP laptops under warranty... but I highly doubt that they do. I would much rather just stick this fucking thing in a box and hand it to a FedEx type guy and wait the week or two to get it back.

Anyone here have any experience with getting HP to repair your shit under warranty? How do you do it?

I am incredibly frustrated.

Torque Monkey

800-474-6836, HP Invent. Give them a call, give them a ph# the warranty is under or the serial# and they should be able to get you fixed up.

The light on the side of the computer near the adapter doesn't light up, or the lightning symbol on the front doesn't? Either way, sounds like a faulty AC adapter, or possibly an improper connection in the DC jack.

Fuzzy Cumulonimbus Cloud

I doubt adapters are covered in fact, I am pretty sure adapters are not covered. Also, hp warranty service will take a minimum of a month to return your laptop. If it is a battery issue, guess what's not covered? The battery.

Torque Monkey

HP's manufacturer warranty covers their AC adapter as of 2007, as does their extended option. They took 7 weeks to return my CTO last year, but you may be able to have an adapter replacement shipped to you. If nothing else, purchase one from walmart for $60 and see if that fixes it.

matt has a problem

Before you send it in for warranty service, check the plug on the adapter, the round one that plugs into the laptop. A guy I work with had this exact same problem (the charging light on the laptop would blink, but battery doesn't charge and it won't run off AC power) with an HP laptop, and it turned out the little pin in the center of the plug had been bent over to the side. A pair of needle nose pliers to straighten it was all it took to fix.

AbsoluteZero

matthasaproblem wrote: »

Before you send it in for warranty service, check the plug on the adapter, the round one that plugs into the laptop. A guy I work with had this exact same problem (the charging light on the laptop would blink, but battery doesn't charge and it won't run off AC power) with an HP laptop, and it turned out the little pin in the center of the plug had been bent over to the side. A pair of needle nose pliers to straighten it was all it took to fix.

Now that I look closely at it... the pin isn't bent, but it actually looks like it's too short to make a connection. Maybe it got shoved in? Hmm... I could be wrong though, no way to know without x-ray vision to see if everything is connecting when I plug it in.

The battery works fine, it powers the laptop still... it's just at like 30% right now so I don't want to drain it and not be able to turn the pc on at all. I did find an external battery charger that I can use to charge the battery directly... I guess that will be plan B. I really don't want to give this laptop to HP for 7 fucking weeks or something ridiculous like that.

Feral

Try buying a replacement power adapter from this company: http://www.trianglelaptops.com/

You might get lucky; it might just work and spare you the aggravation of sending the whole computer back to HP.

kuhlmeye

Check the things people here have mentioned, because I'm not sure if the adapter is covered in the manufacturers warranty.

Though if worse does indeed to come worse, I'm living proof that HP fixes computers under the warranty. My cable that attached my motherboard to the screen broke, and they fixed it for me. You do have to actually call them, and wade through their phone system. They sent me a box to send it to them in, and then you have to wait a decent amount of time for them to diagnose and repair. Sure, it takes time, and it's a little bit of a hassle, but it's better than paying for the repair.

blakfeld

The Ac Adapter is covered under Warranty, Dell is the only manufacture I've had a hard time getting them to cover it. The battery is as well. Alternatively, you could go to Geek Squad, and they ship and receive it for you, and then it only takes about 2 weeks.

darkmayo

AbsoluteZero wrote: »

So.

Last year I bought my girlfriend an HP Laptop for her birthday. Today it will for some reason or another no longer charge. The AC adapter is fine, etc. The little light that indicates it is receiving power and charging the battery does not illuminate. The battery indicator in Windows does not change status to charging, and the battery is very nearly dead now.

The laptop is still under warranty. Warranty which supposedly covers repairs, even covers the shipping cost.

I have been digging through the HP Support site for over 2 hours now and I cannot find any way at all to receive repairs on the laptop under warranty. I find plenty of info about how awesome the warranty is, but absolutely no information at all as to how to take advantage of it and get some goddamned motherfucking repairs.

I have had a live chat with an HP Support Specialist who did not provide me with any information as to how I can have the laptop sent to HP for repairs free of charge as the warranty claims. He did provide me with addresses of supposed HP Service Centers that will do the repair... but when I check the businesses online it appears they are both IT Outsourcing/Business Consulting companies. I will call them to see if there is any truth to mr. specialist's claim that they fix HP laptops under warranty... but I highly doubt that they do. I would much rather just stick this fucking thing in a box and hand it to a FedEx type guy and wait the week or two to get it back.

Anyone here have any experience with getting HP to repair your shit under warranty? How do you do it?

I am incredibly frustrated.

As an HP Authorized Service provider I can tell you AC adapters are covered under warranty unless your dog eat it or it looks like it has been thrashed. batteries tho just have a one year warranty.

I assume your device is a consumer grade laptop so you might have to get it shipped into HP , call 800-474-6836 as stated earlier and talk to support there.