Xbox 360 Warranty

Nightslyr

Well, I got a nice, shiny E74 error moments ago on my Elite. It's just over two years old, so it fits under the E74 extended warranty bit, but I apparently have to dispute my warranty standing over the phone. What kind of info are they looking for? It was given to me as an X-mas gift, so it's not like I have a receipt for it.

ashridah

Did they say why you have to dispute it over the phone? Is the unit second-hand/refurbished? What's the xbox.com support/warranty site say about your xbox's serial number?

Keep in mind that even if you don't have a receipt, the retailer it came from might, if you can get the purchaser to help you, depends how long the retailer keeps that kind of information around.

Nightslyr

ashridah wrote: »

Did they say why you have to dispute it over the phone? Is the unit second-hand/refurbished? What's the xbox.com support/warranty site say about your xbox's serial number?

Keep in mind that even if you don't have a receipt, the retailer it came from might, if you can get the purchaser to help you, depends how long the retailer keeps that kind of information around.

The site itself gave me a link to 'Dispute Warranty' after I entered the serial number. It's not second-hand/refurbished. It's just over two years old, so it's not like it's a new purchase. I also think my Mom bought it through Amazon.

ascannerlightly

mine was just shy of 4 years old and it didn't make me "dispute" anything when i put the s/n in online. could you maybe post the exact wording of the message you were given?

Crashtard

My experience was exactly like scanners. Mine was within one month of being out of red ring warranty, and I had no problem filing a repair claim online. Here's some info stolen from yahoo answers:

A dispute warranty option basically means that Microsoft has the wrong information on when your warranty should be up. If you think that your xbox should still be covered under a warranty, and depending on when you got it it should still have the three year warranty, then you can dispute it and they will look into the case. You will most likely be required to provide proof of when you got it to show when your warranty should expire.

Sounds like if you don't have the receipt you might be SOL.

Cptn Pants

WHen I had to dispute my warranty all I did was call up and give them the serial number and my address. I'm not really sure how this constituted as a dispute but it didn't take long.

Side note: Most recites are printed on a thermal transfer paper that wouldn't even last 9-12 months let alone 3 years. You could always claim that your recite faded and you can't read it.

Crashtard

Cptn Pants wrote: »

WHen I had to dispute my warranty all I did was call up and give them the serial number and my address. I'm not really sure how this constituted as a dispute but it didn't take long.

Side note: Most recites are printed on a thermal transfer paper that wouldn't even last 9-12 months let alone 3 years. You could always claim that your recite faded and you can't read it.

See, this is exactly what I hate about needing to keep receipts for everything. Makes me damn glad I have a printer with a scanner so I can save them digitally. Saved me a lot of problems the last couple years.

Cptn Pants

I'm almost certain that it's some sort of scam, having worked in retail for so long and seeing so many people getting dicked over by this "disappearing ink" trick.

Nightslyr

Okay, here's the screen I'm getting (my serial # and name blurred... warning, h-scroll):

Now, while I don't have proof of the purchase date, the manufacturing date on the back is 10-24-2007, which is within that three-year E74 warranty window. Should I even bother calling them before sending it out, given that info is right there on the serial # sticker?

Ganluan

I think it's just saying that your normal warranty has expired (which you can dispute), but that doesn't include the specific warranty changes for RROD/E74 issues.

vonPoonBurGer

Right, the standard warranty is only one year, and the extra protections are exceptions/additions to that standard one-year warranty. So file it as an E74 error, and as long as you haven't done anything to void the warranty (like cracking the case, taking a hammer to it, etc.) you should be good.

Nightslyr

vonPoonBurGer wrote: »

Right, the standard warranty is only one year, and the extra protections are exceptions/additions to that standard one-year warranty. So file it as an E74 error, and as long as you haven't done anything to void the warranty (like cracking the case, taking a hammer to it, etc.) you should be good.

Okay, cool. Thanks, everyone!

ascannerlightly

my old 360 was manufactured in december of '05 and it was covered for e74. looks like you'll have to tough it out with their phone support. 1-800-4-MY-XBOX