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Computer restarts intermittently while playing games.

couttscoutts Registered User regular
I have been having this problem for a few weeks, at first I thought it was heat so i started monitoring it with a hardware monitor and CPU hovers around 40C while playing games and GPU spikes to 55C neither of which would cause a problem, so yesterday I reinstalled windows and that didn't work either.

The times I've had a problem are after playing for a few hours and also at certain specific spots
Mass Effect spoilers
When Saren shoots himself, every time it would shut down so I had to turn all the specs down and it got through fine, also when Shepperd gets a team member to jump down and make sure he's dead it would restart as the bullet hit him as well. So either my computer really likes Saren or something else is up.
Also in Mass Effect 2 at the beginning of certain cut scenes. Certain games it doesn't effect though, like I can play wow for over 6 hours straight but not mass effect 2 for more than a couple.

My system specs are
Windows 7 Home Premium 64-Bit
Coolmax 600w ATX 24-Pin Power Supply
Antec Nine Hundred Gaming Case
Asus P5Q LGA775 C2D P45 DDR2 PCIe 8-ch Snd/Lan
Intel Core 2 Duo E8400 3.00GHz 6MB
4 GB Crucial Rendition PC6400 DDR2-800MHz Memory
Sapphire ATI Radeon HD4890 1GB GDDR5 PCIe2.0 Dual DVI

Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
scorpex.jpg
coutts on

Posts

  • Options
    ZellZell Registered User regular
    edited January 2010
    Check the Event Viewer. Under Windows Logs, either Application or System, I would guess System, and see if there's any messages at the same time as the restart.

    Zell on
  • Options
    couttscoutts Registered User regular
    edited January 2010
    All I'm getting is
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    coutts on
    Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
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    SandersSanders Registered User regular
    edited January 2010
    I was going to go with early signs of a HDD failure but this
    every time it would shut down so I had to turn all the specs down and it got through fine
    is almost always signs of GPU/RAM/temp issues.

    Are you sure that is all the CPU/GPU are maxing out at temp wise at that point?

    Sanders on
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    ZellZell Registered User regular
    edited January 2010
    And are you sure the program you're using to check those temperatures is reliable? If not a BSOD, I'd say overheating too.

    Zell on
  • Options
    UncleSporkyUncleSporky Registered User regular
    edited January 2010
    Temperature sensors are generally at specific points on the board, it could be that other places are overheating (as others have said). What about other games, got anything else that's really intensive like Crysis?

    UncleSporky on
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  • Options
    couttscoutts Registered User regular
    edited January 2010
    Temperature sensors are generally at specific points on the board, it could be that other places are overheating (as others have said). What about other games, got anything else that's really intensive like Crysis?

    I don't have crysis installed, but empire total war shuts down on startup and Mass Effect 2 shuts down on load in right now.

    coutts on
    Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
    scorpex.jpg
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    PeregrineFalconPeregrineFalcon Registered User regular
    edited January 2010
    coutts wrote: »
    Temperature sensors are generally at specific points on the board, it could be that other places are overheating (as others have said). What about other games, got anything else that's really intensive like Crysis?

    I don't have crysis installed

    Let me fix that for you
    but empire total war shuts down on startup and Mass Effect 2 shuts down on load in right now.

    It sure sounds like something overheating. Try things like Orthos Prime to stress the CPU only, and FurMark to load the GPU only - figure out if a specific one is taking you down.

    PeregrineFalcon on
    Looking for a DX:HR OnLive code for my kid brother.
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    ViscountalphaViscountalpha The pen is mightier than the sword http://youtu.be/G_sBOsh-vyIRegistered User regular
    edited January 2010
    I'd check for faulty ram. From what I'm hearing, it starts accessing a faulty bank and causes your system to reset.

    http://www.memtest.org/

    Get the Iso, Burn it and then boot from it.

    Viscountalpha on
  • Options
    couttscoutts Registered User regular
    edited February 2010
    HW monitor after running Orthos for 20m
    CPUID HWMonitor Report

    Binaries

    HWMonitor version 1.1.5.0

    Monitoring

    Mainboard Model P5Q TURBO (0x00000282 - 0x02CB9ADC)

    LPCIO

    LPCIO Vendor Winbond
    LPCIO Model W83667HG
    LPCIO Vendor ID 0x5CA3
    LPCIO Chip ID 0xA5
    LPCIO Revision ID 0x13
    Config Mode I/O address 0x2E
    Config Mode LDN 0xB
    Config Mode registers
    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
    00 FF FF FF FF FF FF FF 0B FF FF FF FF FF FF FF FF
    10 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    20 A5 13 FF 00 44 00 00 FF 30 00 00 7F 22 00 00 40
    30 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    40 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    60 02 90 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    70 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    Register space LPC, base address = 0x0290


    Hardware Monitors

    Hardware monitor Winbond W83627DHG
    Voltage 0 1.13 Volts [0x8D] (CPU VCORE)
    Voltage 1 11.71 Volts [0xD2] (+12V)
    Voltage 2 3.34 Volts [0xD1] (AVCC)
    Voltage 3 3.33 Volts [0xD0] (+3.3V)
    Voltage 4 1.71 Volts [0xD6] (VIN1)
    Voltage 6 0.76 Volts [0x5F] (VIN3)
    Temperature 0 15°C (59°F) [0xF] (SYSTIN)
    Temperature 1 55°C (131°F) [0x6E] (CPUTIN)
    Temperature 2 40°C (104°F) [0x50] (AUXTIN)
    Fan 1 1623 RPM [0x34] (CPUFANIN0)
    Hardware registers
    Register space LPC, base address = 0x0290
    bank 0
    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
    00 04 AF 04 FF 30 00 32 20 01 9B 01 01 3C 3C 04 04
    10 04 FF 30 00 00 01 01 3C 43 17 00 00 20 FF FF C4
    20 8D D2 D1 D0 D6 FF 5F 0F FF 34 FF DA 00 09 81 9C
    30 BB A0 66 D1 B2 8E C2 48 9C 59 24 38 06 70 03 FF
    40 03 CE 0F FF FF 00 3F 05 2D 21 20 80 10 95 00 A3
    50 FF FF 00 FF FF FF 00 80 C1 6F FF FF 19 64 04 05
    60 04 FF 50 00 01 01 3C FF 0A FF 01 FF FF FF FF 14
    70 32 32 32 32 32 37 FF FF FF FF FF 4B 22 00 0F FF
    80 04 AF 04 FF 30 00 32 20 01 9B 01 01 3C 3C 04 04
    90 04 FF 30 00 00 01 01 3C 43 17 00 00 20 FF FF C4
    A0 8D D2 D1 D0 D6 FF 5F 0F FF 34 FF DA 00 09 81 9C
    B0 BB A0 66 D1 B2 8E C2 48 9C 59 24 38 06 70 03 FF
    C0 03 00 00 FF FF 00 3F 05 2D 21 20 80 10 95 00 A3
    D0 FF FF 00 FF FF FF 00 80 C1 6F FF FF 19 64 04 05
    E0 04 FF 50 00 01 01 3C FF 0A FF 01 FF FF FF FF 14
    F0 32 32 32 32 32 37 FF FF FF FF FF 4B 22 00 0F FF
    bank 1
    50 37 00 00 4B 00 50 01 FE FF FF FF FF FF FF FF FF
    bank 2
    50 28 00 00 4B 00 50 1E 40 FF FF FF FF FF FF FF FF
    bank 3
    50 07 07 06 00 04 04 01 05 07 00 00 A0 25 03 00 00
    bank 4
    50 3B 13 FF 00 FA FB 00 0E 68 CE 1D BB 09 5F 20 7F

    Hardware monitor Analog Device ASP0800
    Current 0 21.78 Amps [0x2B9] (CPU)
    Power 0 25.03 W [0x321] (CPU)
    Register space SMBus, base address = 0x0400
    SMBus request channel 0x0, address 0x20

    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
    00 ER 80 17 7F ER ER ER ER ER ER ER ER ER ER ER ER
    10 00 ER ER ER ER ER ER ER ER B0 ER ER ER ER ER ER
    20 20 00 ER ER ER 20 B2 ER ER ER ER ER ER ER ER ER
    30 ER ER ER ER ER ER ER ER 74 03 ER ER ER ER ER ER
    40 ER ER ER ER ER ER ER ER ER ER 64 ER ER ER ER ER
    50 ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER
    60 ER ER ER ER ER ER ER ER ER ER 2C ER ER ER ER ER
    70 ER ER ER ER ER ER ER ER 02 08 00 00 ER ER 80 ER
    80 00 ER ER ER ER ER ER ER ER ER ER 4A B9 ER ER ER
    90 ER ER ER ER ER ER 20 ER ER 41 98 01 ER ER ER ER
    A0 ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER
    B0 ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER
    C0 ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER ER
    D0 00 03 72 72 03 02 01 4B 68 00 00 00 00 00 00 19
    E0 00 00 10 10 10 10 10 10 10 10 10 ER 07 ER 00 FF
    F0 FF 15 ER ER ER 02 02 ER ER 00 00 50 FF ER ER ER

    Hardware monitor Intel Core 2 Duo E8400
    Temperature 0 52°C (125°F) [0x30] (Core #0)
    Temperature 1 52°C (125°F) [0x30] (Core #1)

    Hardware monitor Radeon HD 4890
    Temperature 0 58°C (136°F) (GPU Core)

    Hardware monitor WDC WD5000AAKS-00V1A0
    Temperature 0 21°C (69°F) [0x15] (Assembly)


    Processors

    Number of processors 1
    Number of threads 2

    APICs

    Processor 0
    -- Core 0
    -- Thread 0 0
    -- Core 1
    -- Thread 0 1

    Processors Information

    Processor 1 ID = 0
    Number of cores 2 (max 2)
    Number of threads 2 (max 2)
    Name Intel Core 2 Duo E8400
    Codename Wolfdale
    Specification Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Package (platform ID) Socket 775 LGA (0x0)
    CPUID 6.7.A
    Extended CPUID 6.17
    Core Stepping E0
    Technology 45 nm
    Core Speed 2999.7 MHz
    Multiplier x FSB 9.0 x 333.3 MHz
    Rated Bus speed 1333.2 MHz
    Stock frequency 3000 MHz
    Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T
    L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
    L1 Instruction cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
    L2 cache 6144 KBytes, 24-way set associative, 64-byte line size
    FID/VID Control yes
    FID range 6.0x - 9.0x
    Max VID 1.188 V



    Thread dumps

    CPU Thread 0
    APIC ID 0
    Topology Processor ID 0, Core ID 0, Thread ID 0
    Type 01008001h
    Max CPUID level 0000000Dh
    Max CPUID ext. level 80000008h
    Cache descriptor Level 1, D, 32 KB, 1 thread(s)
    Cache descriptor Level 1, I, 32 KB, 1 thread(s)
    Cache descriptor Level 2, U, 6 MB, 2 thread(s)

    CPUID
    0x00000000 0x0000000D 0x756E6547 0x6C65746E 0x49656E69
    0x00000001 0x0001067A 0x00020800 0x0C08E3FD 0xBFEBFBFF
    0x00000002 0x05B0B101 0x005657F0 0x00000000 0x2CB4304E
    0x00000003 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000004 0x04000121 0x01C0003F 0x0000003F 0x00000001
    0x00000004 0x04000122 0x01C0003F 0x0000003F 0x00000001
    0x00000004 0x04004143 0x05C0003F 0x00000FFF 0x00000001
    0x00000005 0x00000040 0x00000040 0x00000003 0x00022220
    0x00000006 0x00000001 0x00000002 0x00000003 0x00000000
    0x00000007 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000008 0x00000400 0x00000000 0x00000000 0x00000000
    0x00000009 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000A 0x07280202 0x00000000 0x00000000 0x00000503
    0x0000000C 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000D 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000000 0x80000008 0x00000000 0x00000000 0x00000000
    0x80000001 0x00000000 0x00000000 0x00000001 0x20100800
    0x80000002 0x65746E49 0x2952286C 0x726F4320 0x4D542865
    0x80000003 0x44203229 0x43206F75 0x20205550 0x45202020
    0x80000004 0x30303438 0x20402020 0x30302E33 0x007A4847
    0x80000005 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000006 0x00000000 0x00000000 0x18008040 0x00000000
    0x80000007 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000008 0x00003024 0x00000000 0x00000000 0x00000000

    MSR 0x0000001B 0x00000000 0xFEE00900
    MSR 0x00000017 0x04000000 0x8884891D
    MSR 0x000000CD 0x00000000 0x80000804
    MSR 0x0000003F 0x00000000 0x00000000
    MSR 0x000000CE 0x0013091D 0x46460711
    MSR 0x000001A0 0x00000040 0x62972489
    MSR 0x000000EE 0x00000000 0x86791300
    MSR 0x0000011E 0x00000000 0xBE702111
    MSR 0x0000019C 0x00000000 0x88300000
    MSR 0x00000198 0x0613091D 0x0600091D
    MSR 0x00000199 0x00000000 0x0000091D

    CPU Thread 1
    APIC ID 1
    Topology Processor ID 0, Core ID 1, Thread ID 0
    Type 01008001h
    Max CPUID level 0000000Dh
    Max CPUID ext. level 80000008h
    Cache descriptor Level 1, D, 32 KB, 1 thread(s)
    Cache descriptor Level 1, I, 32 KB, 1 thread(s)
    Cache descriptor Level 2, U, 6 MB, 2 thread(s)

    CPUID
    0x00000000 0x0000000D 0x756E6547 0x6C65746E 0x49656E69
    0x00000001 0x0001067A 0x01020800 0x0C08E3FD 0xBFEBFBFF
    0x00000002 0x05B0B101 0x005657F0 0x00000000 0x2CB4304E
    0x00000003 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000004 0x04000121 0x01C0003F 0x0000003F 0x00000001
    0x00000004 0x04000122 0x01C0003F 0x0000003F 0x00000001
    0x00000004 0x04004143 0x05C0003F 0x00000FFF 0x00000001
    0x00000005 0x00000040 0x00000040 0x00000003 0x00022220
    0x00000006 0x00000001 0x00000002 0x00000003 0x00000000
    0x00000007 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000008 0x00000400 0x00000000 0x00000000 0x00000000
    0x00000009 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000A 0x07280202 0x00000000 0x00000000 0x00000503
    0x0000000C 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000D 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000000 0x80000008 0x00000000 0x00000000 0x00000000
    0x80000001 0x00000000 0x00000000 0x00000001 0x20100800
    0x80000002 0x65746E49 0x2952286C 0x726F4320 0x4D542865
    0x80000003 0x44203229 0x43206F75 0x20205550 0x45202020
    0x80000004 0x30303438 0x20402020 0x30302E33 0x007A4847
    0x80000005 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000006 0x00000000 0x00000000 0x18008040 0x00000000
    0x80000007 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000008 0x00003024 0x00000000 0x00000000 0x00000000

    MSR 0x0000001B 0x00000000 0xFEE00800
    MSR 0x00000017 0x04000000 0x8884891D
    MSR 0x000000CD 0x00000000 0x80000804
    MSR 0x0000003F 0x00000000 0x00000000
    MSR 0x000000CE 0x0013091D 0x46460711
    MSR 0x000001A0 0x00000040 0x62972489
    MSR 0x000000EE 0x00000000 0x86791300
    MSR 0x0000011E 0x00000000 0xBE702111
    MSR 0x0000019C 0x00000000 0x88300000
    MSR 0x00000198 0x0613091D 0x0600091D
    MSR 0x00000199 0x00000000 0x0000091D




    Graphic APIs

    API ATI OD5
    API ATI I/O

    Display Adapters

    Display adapter 0
    Manuf. API index 0
    Display name \\.\DISPLAY1
    Name Radeon HD 4890
    Codename RV790
    Technology 55 nm
    PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
    Vendor ID 0x1002 (0x174B)
    Model ID 0x9460 (0xE115)
    going to try furmark next.

    coutts on
    Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
    scorpex.jpg
  • Options
    couttscoutts Registered User regular
    edited February 2010
    Ran furmark, first at my monitor/native resolution 1920x1080 the second it opened it shut down
    Got back up, ran it again this time at 1280x1024 and it worked fine, temp went up to maybe 70 and stayed constant.

    coutts on
    Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
    scorpex.jpg
  • Options
    grrarggrrarg Registered User regular
    edited February 2010
    Did you try at 1920x1080 right after previous tests? It should not shut down from overheating just starting the test unless the GPU was already hot from earlier tests. Also, you would probably notice artifacting before the GPU got hot enough to shut down the system.

    I would take a look at the PSU. Your shutdowns happen when the video card starts drawing a lot of power.

    grrarg on
  • Options
    couttscoutts Registered User regular
    edited February 2010
    grrarg wrote: »
    Did you try at 1920x1080 right after the lower resolution test? It should not shut down from overheating just starting the test unless the GPU was already hot from the previous test. Also, you would probably see artifacting before the GPU got hot enough to shut down the system.

    I would take a look at the PSU. Your shutdowns happen when the video card starts drawing a lot of power.

    I did the 1920x1080 first right after startup, how would I test the PSU, and if that is the problem what would you recommend.

    coutts on
    Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
    scorpex.jpg
  • Options
    grrarggrrarg Registered User regular
    edited February 2010
    The easiest way to test is to swap the PSU for one you know is good. You could test it with a meter, but I wouldn't recommend doing that unless you know what you are doing, the proper values, etc.

    grrarg on
  • Options
    couttscoutts Registered User regular
    edited February 2010
    grrarg wrote: »
    The easiest way to test is to swap the PSU for one you know is good. You could test it with a meter, but I wouldn't recommend doing that unless you know what you are doing, the proper values, etc.

    And if I don't have an extra PSU?

    coutts on
    Pearl FC - 2535 1604 7594 // Black FC - 2494 3438 2717
    scorpex.jpg
  • Options
    CronusCronus Registered User regular
    edited February 2010
    coutts wrote: »
    grrarg wrote: »
    The easiest way to test is to swap the PSU for one you know is good. You could test it with a meter, but I wouldn't recommend doing that unless you know what you are doing, the proper values, etc.

    And if I don't have an extra PSU?

    See if you can convince a friend to let you borrow theirs for an hour.

    Also a quick check on the over heating is to take off the sides of your case and if you have one place a fan in front of it blowing away from the computer. If it is a heat issue this will either stop it or at least delay it. If nothing changes it's most likely not a heat problem.

    Cronus on
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