TV cropping sides of HD feed? [solved]

FightTest

So my parents got a Sony Bravia KDL 52W4100 about a year ago. Got them set up and haven't thought about it since.

Then recently I saw it again while they were watching an HD feed over their Dish Network box and the sides were cropped. Meaning on a channel like ESPN2 I could see the entire bottom ticker's vertical, but the left side I only got half of the info box and the little ESPN tag on the lower right only read "ES."

I went through their TV settings and couldn't find anything strange, and the satellite box was set to 1080 at 16x9. Today I brought my 360 over and it displayed at 1080p just fine, switching cables and ports for the satellite box left the same issue.

Any ideas on what the problem is/how to fix it?

matt has a problem

FightTest wrote: »

So my parents got a Sony Bravia KDL 52W4100 about a year ago. Got them set up and haven't thought about it since.

Then recently I saw it again while they were watching an HD feed over their Dish Network box and the sides were cropped. Meaning on a channel like ESPN2 I could see the entire bottom ticker's vertical, but the left side I only got half of the info box and the little ESPN tag on the lower right only read "ES."

I went through their TV settings and couldn't find anything strange, and the satellite box was set to 1080 at 16x9. Today I brought my 360 over and it displayed at 1080p just fine, switching cables and ports for the satellite box left the same issue.

Any ideas on what the problem is/how to fix it?

I know that some TVs have a "zoom" feature in the settings. I have a Samsung with this, it's input-specific too so TV might be zoomed in while HDMI/component isn't. I've also had a few occasions where switching through inputs, it would do what you're describing until I switched out of that input and back into it.

FightTest

You have indirectly solved my problem. For some reason the word "cropped" was overwhelming any possibility of searching for zoom. "Dish network" and zoom popped up my solution in Google.

Turns out the asterisk button the Dish remote functions as a "format" button as well, and apparently they must have hit it while fumbling about with it like Zoolander monkies.

Thank you, kind intertron.