So, my xbox just RROD'd for the second time. Last time they fixed it free of cost, shipped it back. I was pretty happy, minus the month without my new console. This time, I'm a whopping 7 days outside of the three years from purchase date express warranty. I'm curious what my options are.
Obviously, I could ask Microsoft to repair the console for 100 bucks, or I could buy a new console for a little bit more. I just don't want to do either, since it seems to be rewarding the wrong sort of behavior. Does anyone have any experience with implied warranties?
Specifically, I'm thinking about arguing the repair / replacement ought to be covered under the implied warranty of merchantability, that the good sold be of 'fair to average quality'. My thought is that two total failures on a piece of consumer electronics doesn't constitute fair to average quality, especially in the console market. For example, my Nintendo entertainment system still works, or, if we want an example with moving parts, my launch ps2 also functions. Those are each over a decade old at this point (I think) with no failures, so shouldn't I be able to expect the same from a new product in the same market?
Is there any hope of seeing relief under the implied warranty? Should I just cowboy up and pay another 200 bucks for the ability to use my software library that I've built up over the years? Should I send it to some unauthorized repair shop or try to buy a refurbished unit in an attempt to vote with my dollars while still having my nifty toy?
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I thought it was 90 days or the remainder of your 3 years from purchase, whichever is longer. In either case, 2008 I believe, so more than a year ago.
The problem is that you want to "stick it to the man" by not buying another console, but you don't want to be without the console. That's where they've got you.
I think the fact is that modern gaming consoles are just too powerful to last the test of time. Your options at this point are to buy a new console, have this one repaired, or send it to a third-party repair service.
I don't recommend going with the latter two choices, since it doesn't give you much protection in the way of this happening yet again. You can take solace in knowing that your box died at a great time, seeing as there is a brand new 360 out that is quieter, slimmer, has WIFI, a large hard drive, and it is Kinect ready if you ever decide to try that.
It's been a pretty good object lesson in sunk costs to be sure.
And you're right, the 4gb version is what I'm probably going to do if I can't get them to repair my current console or replace it with another similar model. Honestly though, buying the new hardware leaves a really bitter taste.
If you have you can try to send your story into TheConsumerist. Usually when something pops up on there with a wired company, it gets fixed pretty quick.
When mine RROD'd i realized i hadn't even registered it, doing that over the phone with outsourced people was the worst. it took about 20 minutes for him to get my email right.
I'm pretty sure this is really old news to The Consumerist.
Of course, they haven't been out long enough for anyone to know for sure - but, having the new version out now could make the sting of having to re-buy a bit less harsh.
Rock Band DLC | GW:OttW - arrcd | WLD - Thortar
We have no idea what you have. Why don't you go compare the point totals on Goozex?
A little bit of poking around the net suggest that what this means exactly is that:
Upon inspection, a large enough loss for me to just hold onto the collection that I can't use rather than eat the loss.
Additionally if anyone else has a similar question about implied warranties in the future, apparently implied warranties apply only to the state of the item at the time of sale. So, it isn't enough that I find it unacceptable that the hardware only lasted for a year and change twice (making up its three years of service), I would have to make an argument for that making the item unfit for sale three years ago, or so sayeth the consumer protection agencies of New Hampshire.
I'm pretty sure that dog won't hunt, so that leaves me with buying a new one, or going without.
That the solution to overheating is to stick in a thermometer and turn off the console is not exactly confidence inspiring, so I'm going to wait a few months (6-12?) and see what people say about the new edition hardware.
Thanks for the advice folks.
Most companies can be pretty workable with things that die so close after warrenty.
That being said, I'd stop thinking of yourself as buying a 360, and realize that you're just renting one for three years.
I got shut down on the help line, which was my first course of action. I'm trying to figure out who to write to to file a complaint, but my assumption is that it won't do much more than make me feel better.
And the renting bit, yeah, that is the god's honest truth.
C. Fix console yourself for $1 in parts
D. Buy a new delicious Xbox slim
I assume you mean resoldering the connections inside of the thing, assuming that's what is wrong? I might give that a try after I'm absolutely positive there is no chance of Microsoft fixing the problem. Are there any very good guides to identifying the problem and fixing it?
Also, the cost in tools, I mean I have some electronics equipment designed to work on breadboards and to make hobby radios, not do professional work.
I've also been told on the phone to MS that because my Xbox broke multiple times, I have had my warranty extended indefinitely as a courtesy. I found this out when I got the red ring just outside of the three-year warranty, same as you, and kicked up a bit of a fuss about it being my fourth machine. Politely, but still. If it breaks again soon I doubt they'll honour that, but it's worth noting.
@gamefacts - Totally and utterly true gaming facts on the regular!
The US equivalent of that is the implied warranty of merchantability, defined here. In specific 2-314, and as I noted earlier, I'm becoming more and more certain that it unfortunately doesn't apply in my case, unless I can find the word 'reliable' or 'sturdy' somewhere on the packaging. Even then, I believe I would have to take up my grievance with the original seller (best buy in this case), not the manufacturer.
The only tools required are a set of Torx screwdrivers... and an xbox opening tool if you're squeamish about doing this with a flat-head screwdriver and marring some of the external case
then buy a couple of bolts and washers to replace the stock heatsink mounts (hence the $1 cost), and that should be it.
there are guides all over the interwebs and youtubes. just google around.
Do you have a problem with Best Buy handling it? If not, then why not talk to them about it? If you have a form of cover there, go for it.
@gamefacts - Totally and utterly true gaming facts on the regular!
Does Gamestop still have a deal going on selling back 360 units? i think mine is on the way out, and i should really sell it ASAP. I tried to use my thumb drive to move my profile and game saves, but the 360 wont recognize it. Is there something i need to do (formatting or whatever) to get it to work?
Yeah, if you go into Settings, you can format the device for the 360.
@gamefacts - Totally and utterly true gaming facts on the regular!
I don't see the gamestop one advertised, i don't know what the normal trade in values for stuff are though.
I'm going to venture a guess at "No".
When I called and asked at the local gamestop, I was told they couldn't give me any credit, but I could have a box to bury it in for free. Made my day to be sure.