The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
iPhone 4 from Rogers [GOT ONE! Lock plz]
Figgy
Fighter of the night manChampion of the sunRegistered User regular
Fighter of the night manChampion of the sunRegistered User regular
Want to get one on their upgrade plan. Every store I call is sold out (called about 15 earlier today). They're exceedingly rude on the phone when you ask if they have any in stock, and it's probably because they field dozens of those calls per day.
So what's a good way of going about this aside from calling the same 20 stores twice a day? A guy I spoke to in person at one of the stores said they get a shipment around 11 or 12 and they sell out in an hour, but they never know when the next shipment will come in.
That's bullshit. How can they sell out in an hour if it comes on a random day? Is there some trick to this shit?
So what's a good way of going about this aside from calling the same 20 stores twice a day? A guy I spoke to in person at one of the stores said they get a shipment around 11 or 12 and they sell out in an hour, but they never know when the next shipment will come in.
That's bullshit. How can they sell out in an hour if it comes on a random day? Is there some trick to this shit?
Figgy on
0
Posts
Rogers is the worst Cellular Service provider in Canada, except for all the rest. We're all pretty much universally boned.
I did hear somewhere than Apple was going to be selling iPhones in Canada through it's Apple Stores though, you might have better luck there.
I'm trying to get one on their upgrade plan, which apparently is only available in-store. I called the hot line and was told I was ineligible for an upgrade with them, but the store might "have a different offer."
Indeed, the store had no problem seeing that I was eligible.
I don't want to pay full price here, is the problem. I can get it for $159 (+$30 admin fee) from Rogers.
Hopefully he's right!
Thanks all! I'll leave this open to see if anyone has any other advice... particularly anyone that works for Rogers in the Halton/Hamilton/Niagara area? I'm willing to travel.
As in, you paid in full at Future Shop? I don't want to do that. These aren't kiosk stores by the way, they're full stores in malls and plazas.
Does Futureshop deal with Rogers?
Check out my band, click the banner.
Futureshop is like an authorized rogers dealership. Thats where I signed up for my initial iphone contract.
You should be able to do the upgrade through them.
As for "sending my phone back," Rogers lets you keep your old phone when you go for a hardware upgrade.
According to the phone rep, ordering on the phone is separate from going into a store. I am apparently allowed to do it in store, but I cannot do it over the phone. They will extend the offer over the phone in January, but not before because that's when 2 years of my current 3 year term are up.
And in store, the guy I spoke to said there is no way to reserve an iPhone or go on any sort of waiting list. When they get a shipment, it's first come, first served.
I just called the nearest Apple store and was told the way to get a phone is to line up, they come out and say whether or not they will have any stock that day, and that's that.
They open at 10am.
People start lining up at 7am.
This is fucking ludicrous.
That sounds ridiculous but maybe this is special for apple products? I know when one of my coworkers wanted a new blackberry, they made him go to the store to reserve it, but then they mailed it out. I remember because he was complaining for weeks that it wasnt here yet (it was backordered).
So... It looks like your options in the case of the iPhone are either wait until the demand subsides (a couple weeks), or pay full price if you want it now? Or you can line up and wait i guess if you really really want it.
Check out my band, click the banner.
Check out my band, click the banner.
Also, I've been dealing with issues with Rogers since I got my phone and would highly recommend avoiding them. I bought my Blackberry Bold 9700 on Feb 2, 2010. It had a slight issue so within a week I called for a replacement, only to find out they send refurbs (which, I should mention, I'm fine with as long as they work.) Since my original phone I have had 8 replacements because every replacement that has arrived has had a significant problem, and I only got a working one because one of their reps promised me a new one when I asked for it and then sent me a refurb anyway and when I called back I got transfered to the 'office of the president' who said since they promised it they would give me it as a 'good will measure'. Every replacement cost me about an hour of on hold time, and an hour of convincing and negotiating with techs.
When you get a replacement they UPS it to you, and give you a UPS bag to return it in. I returned all of them immediately and exactly as instructed, and they warn you that if you do not return it you will be charged $500. I received a confirmation e-mail for every single phone saying they received it and I no longer need to keep tracking information. Yesterday I received my bill, with a $500 charge for 'non-returned handset'. I call, over an hour on hold, about 15 minutes explaining the problem then she decides I need to be transfered, another half hour on hold, and the next one can't find any record of any e-mail confirming receipt (despite the fact I was looking at it, she said 'the last e-mail we sent you was July 2nd', while I was looking at an e-mail from them that was sent on July 13th.) She puts me on hold and generally dicks me around for about an hour, then comes back and asks another question and says she'll have to look into it. By this point I have to go to work, and mention this to her, she tells me I'll have to call back and start over at a 'more convenient time for me.' I told her "No, you guys can look into it and call me back." and she says "I'm not doing that, you need to call back", and generally gives me a lecture about how its my responsibility. At this point I basically explode explaining that "No, actually, I have confirmation you've received it, I am not responsible for it. I used your carrier, I did exactly as I was told to do in the instructions. Rogers has lost the phone, and its not my job to help you find it. You can look into it and call me back." and I get a "YOU ARE RESPONSIBLE FOR IT BECAUSE IT IS ON YOUR ACCOUNT, I WILL NOT BE LOOKING INTO IT." I replied "Well, honestly I don't care. I'm not giving you $500, I returned it to you and have proof that you received it. I informed you of the problem which is all I'm obligated to do." to which I got yelled at about how if I don't pay it my service will be cut off, I replied again about how its not my responsibility because I didn't lose the phone, and she said "Goodbye mr Wezoin" and hung up.
I've since e-mailed the office of the president explaining this situation and they have yet to respond. But basically it's been 8 months of trying to get a decent replacement out of them, and then them trying to overcharge me. As a customer it shouldn't be my job to babysit their staff.
Also there are options in the myRogers program to change your plan, but there are alot of them that if you activate will charge you for them but aren't usable on the network anymore so don't work. (There is a $2 caller ID, and an $8 caller ID, if you activate the $2 it doesn't work but charges you anyway, and the tech offered to refund me half of $2 instead of the full thing, despite it being their buggy service that doesn't work properly.)
In any case, called my list of 25 stores today and no luck. Going to try again at 12:30.
I don't know, I feel your pain though.
Good luck. Keep us updated.
Oh ok, I was thinking this was signing a new contract. Nevermind.
According to the person at the Apple store I called, people line up every single day at 7am just in case there is a shipment. So just because there's a line-up, doesn't mean they had iphones that day.
What do you mean about a waiting list? Are you getting one on a new contract or hardware upgrade? If the latter, how? I was told I couldn't reserve one.
If you want to try and compete for the little supply, then its going to take extreme measures like having to wait in line and hope you get one.
If you don't want to have to be retarded and wait for the possibility, then you should do exactly what you dont want to do.
WAIT.
And its not that you don't have other options, its just that you dont wait to pay retail - you want super cheap! Well......Guess what the trade off is?
Still think the discounted price is worth it?
Tldr;
Options:
1. Stay cheap and grow some patience
2. Pony up, pay the higher price and have it now.
Calling around more and more, I'm confident now that Rogers stores will often lie to you on the phone because they're either pissy or they're holding phones for friends/family.
I always ask if there is stock and when the last shipment came. I'm often told there was a shipment on x day, when I've called late in that day and was told there was no shipment.
I called Rogers' retention center, as people from a thread on iphoneincanada.ca have had luck asking for phones there. I basically relayed my frustration with calling around and being lied to. How is someone supposed to find out if they're in stock if employees are lying to their customers? The guy said he had no stock but offered me $50 in credit to my account. Whatever.
I hung up and called a couple more places in a last ditch effort for the day. One place I called about 20 minutes away said, "We just got a shipment of something, let me go check." He came back and said there were two in the shipment but he couldn't hold them. I got there in time, got my phone, and now this thread can be locked.
For others who might still be hunting for one, use the Rogers store locator on their website. Make sure you set it to list as many stores as possible, or it will default to 25 with a bunch of randoms mixed in. I think the actual Rogers stores/kiosks are most likely to have them, compared to TBooth stores, Wireless Wave, etc.