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My ISP ping is horrid
Satsumomo
Rated PG!Registered User regular
Rated PG!Registered User regular
So here, have a gander at a tracert to google.com
This is just horrible for gaming, getting 500+ ping to popular game servers really pisses me off. If I call my ISP, tech support pretty much consists of teenage girls that follow a diagram on screen, telling me to unplug my modem and delete my cookies.
Something that bothers me the most is that one day I'll be doing 70ms, then the next day it's 500ms. Or 300ms, and then back to 50ms, and so on. But 75% of the time it's above 250ms.
What can you deduct from that tracert? What can I use there as information to give to my ISP, I plan on calling them and requesting to speak to someone higher up, or at least someone who knows what the hell I'm talking about.
My service is cable based, so another option is reporting bad service and once the guy comes on over, what can I tell him to do to get this fixed?
I only have 2 ISPs available, and the other option is 1mb DSL with a 128kb/s upload rate, for the same price I currently get 2mb/768kb.
This is just horrible for gaming, getting 500+ ping to popular game servers really pisses me off. If I call my ISP, tech support pretty much consists of teenage girls that follow a diagram on screen, telling me to unplug my modem and delete my cookies.
Something that bothers me the most is that one day I'll be doing 70ms, then the next day it's 500ms. Or 300ms, and then back to 50ms, and so on. But 75% of the time it's above 250ms.
What can you deduct from that tracert? What can I use there as information to give to my ISP, I plan on calling them and requesting to speak to someone higher up, or at least someone who knows what the hell I'm talking about.
My service is cable based, so another option is reporting bad service and once the guy comes on over, what can I tell him to do to get this fixed?
I only have 2 ISPs available, and the other option is 1mb DSL with a 128kb/s upload rate, for the same price I currently get 2mb/768kb.
Satsumomo on
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The Upstream Channel ID is the channel (or frequency) that your modem locks onto to transfer information back to your ISP. If many people in your area are using the same Upstream Channel ID, your bandwidth will be limited and response times increased (such as 200ms pings on game servers).
Now, the problem is that my cablemodem is a Scientific Atlanta DPC2203, which my ISP seems to have modified in a way that I can't access it. I've found several sites stating that default user/pass combination is admin/W2402, however trying this just gives me a:
Error converting one or more entries:
Password confirmation failure
Invalid characters in the password. Only letters and digits are allowed
...which doesn't make sense. I can't seem to find the original firmware for download. I'd love to find a custom firmware of course. Any help finding this?
That also seems like an assload of hops to get to google...
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His first three hops are internal ones. The 4th one has horrible ping rates and is the first one hitting the ISP.
1st hop is to my router, 4th hop is my ISP indeed, the first other 2 are also related to my ISP. I'm at school right now, but I did run this program called Pingtracer or something like that, and after about an hour running, nothing changed, the timed out hop remained unreachable the whole time.
I'll do this on another computer, but this has been happening for some time, I just formatted my computer about a month ago, and nothing changed. What really bothers me is how some days I get 70ms and then it's total crap the other days.
The first hop is the only one actually in his network though. The other 2 are his ISP. So theres not really much he can do in this regard, he needs to get his ISP to acknowledge there is a problem.
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The first hop that is an issue, ie the fourth one, is his ISP though. Saying its neither his ISP or google, is incorrect.
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Is 200.52.192.247 your ip address as advertised to the world?
My actual ping does suffer, when playing Bad Company 2 I'd just get unplayable lag. And as I mentioned, some days I get perfectly fine sub 70ms ping, so it shouldn't be an exception in my router preventing ICMP pings some days and allowing them others, just because.
Do games that report ping use ICMP requests to report this? ARMA2 also gives me 500 or so ping.
Megared is my ISP, so yeah my 4th hop is my ISP. I think Bestel is also related to my ISP, I don't know much about them other than it's a huge "communications operator" here in Mexico. They probably lease their infrastructure to my ISP or something.
This is the only information I can see for my cablemodem.
I had a similar problem that was more rare which they never were able to fix, there just seems to be something wrong with the way ISPs connect it all.
whatismyip.com gives me another address, not listed there in the OP, starts with 200.77.xxx.xxx so I suppose I shouldn't worry?
10.71.0.1 and 10.0.56.61 are internal router addresses, or that's what I could gather from Google.
Router connects directly to router with RJ45, and my computer connects via wireless. Get 5 bars constantly.
Yeah, there's definitely this.
I would normally doubt it, but I'm slightly concerned they might be introducing multiple levels of nat to share single IP addresses with multiple customers, which would be bad...
Yeah I think you'll be alright then. I always thought it showed your IP through tracert.
Yeah I doubt its the only issue, but its an issue that makes me go o_O
Nope first hop is literally the first place you go from your computer, usually not counting your modem though.