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System hard locks up when using internet
Hank_Scorpio
Registered User regular
Registered User regular
I just got a new pre-built computer with a 580gtx and a 2600k 3.4ghz along with 8 gigs of ram running on Windows 7 64 bit. It's only 4 days old, and multiple times now when doing things like browsing the internet or downloading a game on Steam, it'll all of a sudden go into a hard lock up. Mouse is frozen, keyboard doesn't respond. Only thing I can do is force the system to shut down and then start it back up again. I've already talked to tech support for hours about this. All the power settings are at maximum performance, the video card cpu and HD have been stress tested with no errors showing up at all, and RAM isn't a problem because there's no blue or black screen, the image just straight up freezes. I changed my graphics drivers back to WHQL ones instead of beta drivers, and it still does it. Did a scandisk, defrag, everything maintenance wise. Does anyone have any idea what it could be at this point? The only thing the lockups have in common is every time I've been connected to the internet. I have Avast free antivirus and have run multiple scans of everything, no viruses.
Thanks in advance for anyone who can help me with this.
Thanks in advance for anyone who can help me with this.
Hank_Scorpio on
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When it doesn't, your next step is figuring out what is the culprit. When it hard locks, does sound keep going? I'm guessing no, but if the answer is yes, let us know. Either way, RAM is definitely a possibility even if there's no blue or black screen. Try taking out all but one stick, and then moving that stick around.
I'd probably also reseat the 580gtx just to see if that helps.
Have you tried booting with absolute minimum components (including the above-mentioned), and running for a while, then gradually adding more components until the problem shows up? Seeing if it does it even on just the video card (presumably there's no onboard video) and one stick of RAM? It must be pretty frequent if you've seen it over the mere four days you've had the machine, after all. Naturally, you might wanna double-check your temperatures and the components that keep them low, if you haven't.
"I just got a new pre-built computer with a 580gtx"
I'm sick of dealing with Dell tech support (it's an Alienware Aurora R3), they have no idea how to help me. They're all outsourced people who speak english terribly and read off scripts. They refuse to send someone in person to help troubleshoot it, and since I have no idea how to work with the insides of a computer (reseating video cards and stuff) my only option is going to be returning it unless the "senior" tech support guy who's supposed to call tomorrow figures it out.
I don't know what that means, all I know is ATI or NVidia or whatever.
Nvidia 580gtx 1.5gb
You'd be surprised how many times I've seen similar issues with my own system or others where it's a great machine but crippled by an onboard network connection because of shitty driver issues. When I am at a loss and notice "hey, when I start and load game X, it pretty much consistently breaks everything, but only this one" etc. it's often this kinda shit.
I'm assuming you've stressed everything else like running 3Dmark. That's guaranteed to bring it to its knees performance wise. Sandra is also good for testing various components.
I've already had to force restart the PC at least 10-15 times since ive gotten it and at this point I think I'm just going to ask for a replacement. For all I know, the parts have been permanently degraded because of the lock ups.
edit: And yeah, I ran 3Dmark and it worked fine.
If you can easily return/replace the computer then I guess that works, but reseating stuff is a good idea too.
Yeah, I was even monitoring heat levels as it was doing the test and nothing crazy was happening. I've even ran more stressful tests like 3Dmark and sandra, and it was fine with those. Could this be something fixable with a reformat? Or should I reseat the CPU?
If the computer is new, like finalflight89 said, this is not your problem. If you're not 100% comfortable working on it or you don't have things like thermal paste make them fix it. Don't let them try to troubleshoot it, just tell them it doesn't work and you want one that does.
I agree with this, actually. We're talking about a pre-built PC here and someone who by their own admission isn't comfortable working inside a computer. Don't risk doing something where the company will tell you to screw off because you've opened up the case and messed around. Just go back to them and demand a replacement machine if their "third level" can't fix the problem (if they call).
Send it back. It's your only real solution.
Also, you're coming off as more than a little racist here. Might want to dial it back a little.
They are from india and they speak english terribly, that's not racism, it's a fact. It's frustrating having to deal with them for hours.
Did you get your $90 back?