The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
PS3 Problems. Please Help Me... It Would be Greatly Apreciated
Burflaxoid
Registered User new member
Registered User new member
Okay, so here's the story... I graduated high school this year and I was pleasantly surprised when my parents purchased me The Lord of the rings Extended Edition set on Blu-ray as a gift. I am a huge Lord of the Rings fan and so I was really excited to get home and try them. However, when I went and put the first disc of The Fellowship of the Rings in my PS3, it didn't work.
I tried all five of the other Blu-ray discs included in the set to no avail. Each one did not work (when I put one of the discs in my PS3 displays the loading symbol in the top right hand corner and then starts making quiet ticking sounds, after quite a while it makes the disc eject sound (though the disc does not eject) and then the loading symbol stops and nothing else happens, this occurs the same way with each disc that I put in). Thinking that I may have somehow gotten extremely unlucky and had manged to obtain a set of faulty discs I put in one of the bonus feature discs into my PS3 expecting it not to work (all the special feature discs that come with the set are DVD's). To my surprise however, it worked fine.
I wanted to see if perhaps the problem may have been specifically with the Blu-ray discs and so I tried two Blu-ray games that I own, The Elder Scrolls IV:Oblivion (Game of the Year Edition) and Prince of Persia. Once again I was surprised to find that both worked fine. Just to be sure I tried two other formats (CD and DVD) and so I I tried a couple of DVD movies (How to Train Your Dragon being one of them) and a couple of CD's (some Nightwish CD's that I own). Again all worked fine.
Thinking therefore that the problem must be with the discs I took them into the store and requested that they test them. The employees tried them on both a PS3 and a Blu-ray disc player. On both counts the discs worked perfectly. The employees there then suggested a few different possible solutions for me and so I took the discs back home where I then tried a couple of different things.
1) I took a vacuum cleaner on low power and carefully sucked any dust in the air vents out,
and
2) I took a can of compressed air and I used it to clean the disc drive (I gently stuck it in the drive and then used the air to clean away any dust and so that may have been on the lens).
I did both of these actions after looking through many different sets of instructions and suggestions on the internet. After doing these things I tried once again to play the discs, hoping they would work. However, when I inserted them again they did the same thing. I thought I may have done some damage to the PS3 from the cleaning and so I tried all the discs that I had tried previously once again. They all worked perfectly... unlike my Lord of the Rings Blu-rays.
After all of this (many hours searching the internet and attempted cleanings and tests, etc...) I decided to take the discs back to the store to see what they could do for me. Although the discs worked fine for them they still allowed me to make an exchange to see if by some freak set of situations, the discs I had may be the problem. I brought the new set home and once again tried them in my player... to receive the same set of noises and lack of functionality!
This is extremely frustrating for me as I have had Blu-ray discs movies playing my PS3 before and they worked just fine (I watched How to Train Your Dragon (Blu-ray disc) on it less than a year ago).
So I guess what I'm wondering is two things specifically:
1)What do you think the problem is?
and
2)What should I do?
As far as what I should do, I feel like I'm down to two options. Either opening the PS3 and trying to fix it for myself using online help, or trying to wrestle with Sony Representatives over the phone to help me out somehow (for instance by either helping me correct the problem or fixing my PS3).
As some side information that may enlighten you to my situation a little further my PS3 is past the warranty date (it was a Christmas gift from about two years ago), my PS3 has never been opened or tampered with in anyway, I haven't had any problems with it up until now, and it's a 120GB slim model (one of the newer ones).
Any advice or help that anyone could provide would be infinitely appreciated. Thank you very much if you've even read this, and I hope to hear from you soon.
-Brook
I tried all five of the other Blu-ray discs included in the set to no avail. Each one did not work (when I put one of the discs in my PS3 displays the loading symbol in the top right hand corner and then starts making quiet ticking sounds, after quite a while it makes the disc eject sound (though the disc does not eject) and then the loading symbol stops and nothing else happens, this occurs the same way with each disc that I put in). Thinking that I may have somehow gotten extremely unlucky and had manged to obtain a set of faulty discs I put in one of the bonus feature discs into my PS3 expecting it not to work (all the special feature discs that come with the set are DVD's). To my surprise however, it worked fine.
I wanted to see if perhaps the problem may have been specifically with the Blu-ray discs and so I tried two Blu-ray games that I own, The Elder Scrolls IV:Oblivion (Game of the Year Edition) and Prince of Persia. Once again I was surprised to find that both worked fine. Just to be sure I tried two other formats (CD and DVD) and so I I tried a couple of DVD movies (How to Train Your Dragon being one of them) and a couple of CD's (some Nightwish CD's that I own). Again all worked fine.
Thinking therefore that the problem must be with the discs I took them into the store and requested that they test them. The employees tried them on both a PS3 and a Blu-ray disc player. On both counts the discs worked perfectly. The employees there then suggested a few different possible solutions for me and so I took the discs back home where I then tried a couple of different things.
1) I took a vacuum cleaner on low power and carefully sucked any dust in the air vents out,
and
2) I took a can of compressed air and I used it to clean the disc drive (I gently stuck it in the drive and then used the air to clean away any dust and so that may have been on the lens).
I did both of these actions after looking through many different sets of instructions and suggestions on the internet. After doing these things I tried once again to play the discs, hoping they would work. However, when I inserted them again they did the same thing. I thought I may have done some damage to the PS3 from the cleaning and so I tried all the discs that I had tried previously once again. They all worked perfectly... unlike my Lord of the Rings Blu-rays.
After all of this (many hours searching the internet and attempted cleanings and tests, etc...) I decided to take the discs back to the store to see what they could do for me. Although the discs worked fine for them they still allowed me to make an exchange to see if by some freak set of situations, the discs I had may be the problem. I brought the new set home and once again tried them in my player... to receive the same set of noises and lack of functionality!
This is extremely frustrating for me as I have had Blu-ray discs movies playing my PS3 before and they worked just fine (I watched How to Train Your Dragon (Blu-ray disc) on it less than a year ago).
So I guess what I'm wondering is two things specifically:
1)What do you think the problem is?
and
2)What should I do?
As far as what I should do, I feel like I'm down to two options. Either opening the PS3 and trying to fix it for myself using online help, or trying to wrestle with Sony Representatives over the phone to help me out somehow (for instance by either helping me correct the problem or fixing my PS3).
As some side information that may enlighten you to my situation a little further my PS3 is past the warranty date (it was a Christmas gift from about two years ago), my PS3 has never been opened or tampered with in anyway, I haven't had any problems with it up until now, and it's a 120GB slim model (one of the newer ones).
Any advice or help that anyone could provide would be infinitely appreciated. Thank you very much if you've even read this, and I hope to hear from you soon.
-Brook
Burflaxoid on
0
Posts
My thinking is that it would be nice for you to know if it's "just" the Lord of the Rings movies or all movies. I'm betting it's not all movies since I have a hard time imagining movie discs and disc with games on are different hardware wise. Therefore trying a totally different movie may bring some perspective.
Regardless of the outcome with another movie I think you next move should be contacting Sony support and/or post a message about the problem on playstation.com
EDIT: Not sure this will matter considering the behavior from the drive when putting in a movie, but worth a look. On the PS3 there are loads of settings with regards to playback - maybe looking in the settings menu will show something worth tinkering with.
Also don't use an air canister.