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All I Want For Christmas Is Microsoft To Stop Sucking Ass
Comradebot
Lord of DinosaursHouston, TXRegistered User regular
Lord of DinosaursHouston, TXRegistered User regular
Today marks a very special anniversary in my life.
Five years with my girlfriend? No.
Half a year free from the grip of World of Warcraft? Not quite. (though I do miss my Time-Lost Proto-drake and the Troll who rode him through the skies)
Twelve years since I stood victorious in an arcade next to an Ulitmate Mortal Kombat III (or was it Trilogy? Meh.) machine, victorious with Reptile over every single one of my gaming classmates. Nope.
Four months, today, I mark without my XBOX Gamertag. A third of a year passed with console gaming now just a glimmering memory in the corner of my eye.
Four months ago I woke up one hot, dry Texas morning, dusted the animal cracker crumbs from my villainous velociraptor on an old-timey bicycle t-shirt, and promptly decided to spend much of that final free summer of my life (tis my first semester as a Senior now) playing some Dragon Age 2. Alas, on that bleakest of days, my attempts to use my gamertag were met with utter failure... and some message about it being "not a valid XBOX account" or some nonsense. After reading it might just've been corrupted, I (as "successfuly" as my attempts to sign in that morning) attempted to delete and recover the account. Finally, after digging deeper, I discovered the horrifying truth: my account had be stolen by an elite team of Russian XBOX gamertag thieves, and now the controller being used to buy microsoft points with my credit card were in the calloused grips of some ex-KGB superspy in the depths of Siberia.
Some of that last part might just be guess work on my part (though it would shock me none to find it it's the exact truth of events).
However, this much was true: my gamertag had been stolen, transfered to Russia, and then promptly used to purchase hundreds of dollars in xbox points (for what dire purposes I cannot begin to fathom... though the words "Banjo" and "Putin" and "Kazooie" all come to mind.)
I called my bank and cancelled my cards and (despite their vehement reluctance) managed to get them to put the money back into my account, and then went to Microsoft and informed them of the situation in full detail. One month, I was assured, and I would have my account back. For those who are mathematically, one is smaller than four... indeed, it is only one fourth the size.
The month came and went, with me calling a couple times (a week before and the day of) to check in. "No," I was informed, " we are still investigating."
Cool, I'll wait a little longer. Lost the ability to truly use my XBOX for the last month of my last summer of my life, but hey, these things happen. A week later, I call again... and am finally informed that "since it was transfered to Russia, it may take even longer due to international laws and such". Bleh.
And so the dance went on. I would call, try to find out what the hell was going on, and they'd tell me essentially the same nothings I've heard before.
"Do you know when I'll get my account back?" No.
"Can I speak to the investigation team?" I don't know how to contact them.
"Can you put me in touch with someone who does know how?" No.
"Can I speak to someone to who knows someone who would know how?" No.
And then there was this one other little thing... after my account had be stolen and I first spoke with them, I was instructed to just go ahead and just a temporary account, and they'd even give me a code after a month for a free month of XBOX Live. Which I did... on the same WindowsLive account, ignorant of the fact that despite informing them (over and over and over and over...) of the stolen account in question it would be the undoing of their abilities. Despite the fact I had told them the name of the rightful account (and were clearly aware, since they could see it was transfered to Russia), somehow along the way they decided instead to start looking into the temporary account that was created after I had reported the incident. The worst? They were so sure they were right and I was wrong. "Sir, it says here this gamertag was created in 2005." Sigh.
Those three months of dealing with them sucked the most, the constantly having to correct them... and in the end, it always seemed like "they'd figure it out" and, indeed, Microsoft really was looking into the correct account. Heck, just over a month ago I was told "We're sorry it's taken you this long, it should've never happened, and we WILL have it resolved by the end of this weekend." Finally, I thought, it was done. How quickly a weekend becomes a fortnight, and a fortnight almost two months. Keep in mind this is after I was originally told "about a month", and later by polite young lady "probably another week or so".
Finally, FINALLY, after speaking to over a dozen people (including a couple supervisors), I got in touch with someone who was capable of doing more than reading what their screen told them and didn't crumble into the fetal position, sobbing below their desk when I informed them of the impossible: the screen was wrong. Indeed, this entire time, Microsoft has really and truly just been ignoring my actual account and only were "looking into" the temporary account on my XBOX... which makes me wonder why in the hell an account that has existed for three months and has made zero purchase and has never left its original XBOX needs to be scrutinized so heavily.
And now, we down on almost another month. I just made what I guess to be my 20th or so call to Microsoft since this started, and was given the same standard answers... but they did all relate to the actual account in question (I've since transfered the temp account to a different XBOX Live account, since it was such a massive stumbling block for Microsoft).
Still, four months have passed, a third of a year, well beyond that original estimation. Doubt has begun to swirl through the darker reaches of my mind, tendrils of which sometimes slip to the surface... will I ever get my Gamertag back? All those saved games, those hours upon hours upon hours of Mass Effect and Dragon Age and Fallout runs... will they ever be mine again? Will Microsoft get my account back with not so much as a "sorry" for their complete ineptitude?
Sigh... all I want is my Gamertag back. I want to know any reputation I gain in MW3 for being a camping asshole is mine, and not "Sergei in Novosibirsk"'s. I want to be able to actually open up Skyrim and Arkham Asylum and know the achievements are going to my account and I won't ever have to stop in the middle of a game to restart when I get my real account back.
Microsoft, you guys suck. Hard.
Five years with my girlfriend? No.
Half a year free from the grip of World of Warcraft? Not quite. (though I do miss my Time-Lost Proto-drake and the Troll who rode him through the skies)
Twelve years since I stood victorious in an arcade next to an Ulitmate Mortal Kombat III (or was it Trilogy? Meh.) machine, victorious with Reptile over every single one of my gaming classmates. Nope.
Four months, today, I mark without my XBOX Gamertag. A third of a year passed with console gaming now just a glimmering memory in the corner of my eye.
Four months ago I woke up one hot, dry Texas morning, dusted the animal cracker crumbs from my villainous velociraptor on an old-timey bicycle t-shirt, and promptly decided to spend much of that final free summer of my life (tis my first semester as a Senior now) playing some Dragon Age 2. Alas, on that bleakest of days, my attempts to use my gamertag were met with utter failure... and some message about it being "not a valid XBOX account" or some nonsense. After reading it might just've been corrupted, I (as "successfuly" as my attempts to sign in that morning) attempted to delete and recover the account. Finally, after digging deeper, I discovered the horrifying truth: my account had be stolen by an elite team of Russian XBOX gamertag thieves, and now the controller being used to buy microsoft points with my credit card were in the calloused grips of some ex-KGB superspy in the depths of Siberia.
Some of that last part might just be guess work on my part (though it would shock me none to find it it's the exact truth of events).
However, this much was true: my gamertag had been stolen, transfered to Russia, and then promptly used to purchase hundreds of dollars in xbox points (for what dire purposes I cannot begin to fathom... though the words "Banjo" and "Putin" and "Kazooie" all come to mind.)
I called my bank and cancelled my cards and (despite their vehement reluctance) managed to get them to put the money back into my account, and then went to Microsoft and informed them of the situation in full detail. One month, I was assured, and I would have my account back. For those who are mathematically, one is smaller than four... indeed, it is only one fourth the size.
The month came and went, with me calling a couple times (a week before and the day of) to check in. "No," I was informed, " we are still investigating."
Cool, I'll wait a little longer. Lost the ability to truly use my XBOX for the last month of my last summer of my life, but hey, these things happen. A week later, I call again... and am finally informed that "since it was transfered to Russia, it may take even longer due to international laws and such". Bleh.
And so the dance went on. I would call, try to find out what the hell was going on, and they'd tell me essentially the same nothings I've heard before.
"Do you know when I'll get my account back?" No.
"Can I speak to the investigation team?" I don't know how to contact them.
"Can you put me in touch with someone who does know how?" No.
"Can I speak to someone to who knows someone who would know how?" No.
And then there was this one other little thing... after my account had be stolen and I first spoke with them, I was instructed to just go ahead and just a temporary account, and they'd even give me a code after a month for a free month of XBOX Live. Which I did... on the same WindowsLive account, ignorant of the fact that despite informing them (over and over and over and over...) of the stolen account in question it would be the undoing of their abilities. Despite the fact I had told them the name of the rightful account (and were clearly aware, since they could see it was transfered to Russia), somehow along the way they decided instead to start looking into the temporary account that was created after I had reported the incident. The worst? They were so sure they were right and I was wrong. "Sir, it says here this gamertag was created in 2005." Sigh.
Those three months of dealing with them sucked the most, the constantly having to correct them... and in the end, it always seemed like "they'd figure it out" and, indeed, Microsoft really was looking into the correct account. Heck, just over a month ago I was told "We're sorry it's taken you this long, it should've never happened, and we WILL have it resolved by the end of this weekend." Finally, I thought, it was done. How quickly a weekend becomes a fortnight, and a fortnight almost two months. Keep in mind this is after I was originally told "about a month", and later by polite young lady "probably another week or so".
Finally, FINALLY, after speaking to over a dozen people (including a couple supervisors), I got in touch with someone who was capable of doing more than reading what their screen told them and didn't crumble into the fetal position, sobbing below their desk when I informed them of the impossible: the screen was wrong. Indeed, this entire time, Microsoft has really and truly just been ignoring my actual account and only were "looking into" the temporary account on my XBOX... which makes me wonder why in the hell an account that has existed for three months and has made zero purchase and has never left its original XBOX needs to be scrutinized so heavily.
And now, we down on almost another month. I just made what I guess to be my 20th or so call to Microsoft since this started, and was given the same standard answers... but they did all relate to the actual account in question (I've since transfered the temp account to a different XBOX Live account, since it was such a massive stumbling block for Microsoft).
Still, four months have passed, a third of a year, well beyond that original estimation. Doubt has begun to swirl through the darker reaches of my mind, tendrils of which sometimes slip to the surface... will I ever get my Gamertag back? All those saved games, those hours upon hours upon hours of Mass Effect and Dragon Age and Fallout runs... will they ever be mine again? Will Microsoft get my account back with not so much as a "sorry" for their complete ineptitude?
Sigh... all I want is my Gamertag back. I want to know any reputation I gain in MW3 for being a camping asshole is mine, and not "Sergei in Novosibirsk"'s. I want to be able to actually open up Skyrim and Arkham Asylum and know the achievements are going to my account and I won't ever have to stop in the middle of a game to restart when I get my real account back.
Microsoft, you guys suck. Hard.
Comradebot on
0
Posts
why?
You do not deserve a Steiner avatar
You do not even deserve an avatar
Steam
I'd still have gotten over it faster then this guy though.
just done
with everything
It makes me angry
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
Like
I know it exists
but it still baffles me
achievements don't really mean anything to me and I've got enough alt names to settle on a new gamertag
I didn't make a thread and bitch about how the company sucks, I bought a new console (a Slim), and got to work reclaiming my unknown legacy
Steam
EXACTLY! The achievement points really mean nothing at all. It's not like you can redeem them for anything.
my cousin deleted all of my writing one day, like a year's worth of shitty middle school poetry
I BIOS locked that bitch so no one else could use it
Eat that, dick
Maybe Centipede, sweeny, and TLB should shut up and stop being dicks?
I don't really care about my total gamerscore, but I do like to go for all the achievements in a game. It gives me extra replayability
They're basically pointless, but they're supposed to be reasons for continuing through games, instead of just playing through the games once then discarding them forever
Steam
Just because you don't think it's importent, is not a valid excuse for shitty customer service.
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
I was in the fire dungeon
Ugh I was so angry
they did a big group interview with like eight of us at once and one guy just out of the blue "OH AND I HAVE A GAMER SCORE OF LIKE 50,000"
I know it's a game store job but really? Really?
you're not a valid reason
Even then, unless you just blow your entire paycheck on nothing but video games, DLC stuff isn't that massive hit to the wallet and I bet a lot of it is to games that have faded away from his heart and mind long, long ago.
I miss when you were fake in love with me, Wren
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
Haha
oh
wow
Yeah, like I said in my previous post before the one you quoted, getting them is fun but loosing them to an account issue really isn't THAT big of a deal unless you really don't have a life.
Not to mention the 75 or so Arcade games, hundreds of Rock Band songs, and other things I've purchased.
Satans..... hints.....
I'm not here to defend Microsoft but it is well known that their customer service (much like other large corporations) have really shitty customer service. If the person wronged really wants to do something about it there are much better channels to rant to like the BBB, or Consumer Reports, etc...
The entirety of the Fallout New Vegas DLC runs about as much as the original game.
but it's fun to be a dick
An event only I look forward to, apparently???
Anything worth less than five dollars is like eh, whatever
Steam
Windows 8 looks to be the worst thing ever. Like the complete and total antithesis to Win7.
If he can post a page long rant here, I can post my thoughts on it and what is on my mind as well. You need to take a chill pill and calm down. If he only wanted rosy pats on the back and a shoulder to cry on then he likely shouldn't have come here. You needn't get so worked up over the opinion of someone on an internet forum, especially in a pretty vocal place like here.
The thing is it's like a shitload of things that are all worth five bucks. That's like five shitloads of dollars.
how do you figure