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Sound Card Issues

PizzleStixxPizzleStixx Registered User regular
edited February 2012 in Help / Advice Forum
Alright this one is a little tricky:

So I'm attempting to fix a computer that doesn't have a sound card that is installed/recognized. The girl whose computer this is was having some virus issues, took it to her university help desk, got it back and the sound card wasn't installed anymore.

Apparently they rebuilt the computer from the ground up, but there are some glaring inconsistencies. She originally had Vista (bleck) installed on it, but when it was returned to her she had XP, so I don't know if that is an issue.

But when I go into the Device Manager and pull up Sound, video and game controllers, all that it shows is:

- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- Video codecs

Now I ran the DirectX diags, and it shows that no sound card is installed. Also, I get the same when I look in the Sound section under the Control Panel.

I have no idea how to check what sound card is actually inside the computer (I know that the sound did work previously). I'm tempted to delete all of the audio codecs and reboot the computer to see if the correct ones install, but I don't want to do that until I know what type of card is on the inside. Is there any way to find out without opening this beast up? And does anyone have any ideas?

PizzleStixx on


  • PizzleStixxPizzleStixx Registered User regular
    Also, under Other Devices (in device manager), there are issues with:

    PCI Device
    SM Bus Controller

    I'm not sure if those are an attributing factor to this issue or not.

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