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Internet troubles
Dark Raven X
Laugh hard, run fast,be kindRegistered User regular
Laugh hard, run fast,be kindRegistered User regular
I've been getting massive slowdown at all times of the day for the past couple weeks. Last weekend, I think I went a full 2 days with near zero connectivity - occasionally getting a few KB trickling through. I'm using Firefox on Virgin Media's 10mb service (though my all time peak speed ever at the best of times is actually 1.2mb) and unlimited data use, so it's not like I've hit a cap or anything.
As of today the little Google search gadget thing up in the corner is broken - anything typed in there will result in an infinitely loading page, but opening a new tab and manually typing google.co.uk in will open Google and let me search no problem. Well, slowly. But it works. I've tried out Chrome to see if maybe it was an issue with Firefox, and that indeed loads stuff faster - but has it's own issue of failing to load anything beyond what's on the page at initial load (IE; youtube videos will fail to load if there's an ad ahead of them, pop up settings boxes do not appear etc)
I have done the whole usual turning off and on again, checking all cables are secure and blabala. Just looking for other ideas - calling Virgin for tech support is not an option. On a couple instances of service interruption last year, they refused to check anything on their end before going through the motions of checking that every cable is secure here. It took an hour to get through their script. Never again.
Any advice? Or recommendations for a better ISP in the UK? Cause if this is just their standard now then pfft
As of today the little Google search gadget thing up in the corner is broken - anything typed in there will result in an infinitely loading page, but opening a new tab and manually typing google.co.uk in will open Google and let me search no problem. Well, slowly. But it works. I've tried out Chrome to see if maybe it was an issue with Firefox, and that indeed loads stuff faster - but has it's own issue of failing to load anything beyond what's on the page at initial load (IE; youtube videos will fail to load if there's an ad ahead of them, pop up settings boxes do not appear etc)
I have done the whole usual turning off and on again, checking all cables are secure and blabala. Just looking for other ideas - calling Virgin for tech support is not an option. On a couple instances of service interruption last year, they refused to check anything on their end before going through the motions of checking that every cable is secure here. It took an hour to get through their script. Never again.
Any advice? Or recommendations for a better ISP in the UK? Cause if this is just their standard now then pfft
Oh brilliant
Dark Raven X on
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If that doesn't fix it, the next step I would take would be plugging a computer directly into the modem, and testing from there, figuring out where, exactly, the problem is. If you're using a splitter (I don't know what their 10MB service is; cable? DSL? Some sort of fiber optic?), remove that and connect it directly, if you can.
The thing is, these slowdowns aren't like they were before - I've always had service drops, a couple times a day for about a minute. I just y'know, accepted it as a thing. This though, it's crazy. I am wary of jumping ship and signing up with anyone else though - if it's a hardware issue with the cable in my area, it's gonna be bad with any ISP, right?
The other problems aside, are you sure you're not confusing megabits and megabytes here?
If an ISP is selling you a 10mbps service, thats 10 megabits per second. There is 8 bits to the byte, so 1.2MB/s is about what you'd expect from a 10mbps service.
Just wanted to clarify that - its a common mistake. Think of bitrate as being the speed of a highway and bytes being the cars that travel down the highway. A faster highway (bitrate) will have more cars passing through it (download speed).
With regards to your specific problem, are you able to get into your modem and post the cable stats at all? Power levels, SNR, etc.
First hop should be to your router, second should tell you about the copper between you and the isp, then there will he a few within your isp, and next comes the backbone your isp connects to the rest of the webs with.