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Windows can't communicate with the device or resource (primary DNS server.)[HELP!]

LackadaisicalLackadaisical Registered User regular
edited August 2012 in Help / Advice Forum
I restarted my computer last night and when it finished booting I could not connect to the internet.
After running windows trouble shooter I recieved this error:
Windows can't communicate with the device or resource (primary DNS server.)
I still have internet access in Safe Mode w/ networking. Computer is using wired and running windows 7 64 bit home premium.

List of things done so far:
1. Different ethernet cable.
2. Different port on Modem. (2wire modem/router.)
3. Ipconfig /release,flushdns,renew
4. Hard boot modem.
5. Updated driver software for broadcom netlink gb adapter.
6. Works in safe mode with networking; disabled all non windows processes in MSconfig and still can't log on.
7. No new programs installed aside from Guild Wars 2 in the last 72 hours.
8. McAffe antivirus. Toggled firewall without result.
9. Tried manually setting static ip/dns settings. Tricks windows into thinking there is a problem with the modem instead of a DNS error but can't get online.
10. No proxy set.
11. Ipv4 and v6 protocols set to obtain ip and dns settings automatically.

I can't think of anything else to do so I'm posting this here hoping someone
with more knowledge than me can help.

IP Config/all dump from normal mode

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Fenrus>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Fenrus-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : A4-BA-DB-FD-BB-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cca:3520:9120:ef25%10(Preferred)
IPv4 Address. . . . . . . . . . . : 75.45.14.239(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.224
Lease Obtained. . . . . . . . . . : Thursday, August 23, 2012 1:31:31 PM
Lease Expires . . . . . . . . . . : Thursday, August 23, 2012 1:41:31 PM
Default Gateway . . . . . . . . . : 75.45.14.238
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 245676763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-6C-E4-A4-BA-DB-FD-BB-ED

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4b2d:eef::4b2d:eef(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Fenrus>


IP config /all from safe mode w/ networking.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Fenrus>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Fenrus-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : A4-BA-DB-FD-BB-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cca:3520:9120:ef25%10(Preferred)
IPv4 Address. . . . . . . . . . . : 75.45.30.46(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.252
Lease Obtained. . . . . . . . . . : Thursday, August 23, 2012 3:16:55 PM
Lease Expires . . . . . . . . . . : Thursday, August 23, 2012 3:26:55 PM
Default Gateway . . . . . . . . . : 75.45.30.45
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 245676763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-6C-E4-A4-BA-DB-FD-BB-ED

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Fenrus>

It's a warm feeling when you realize that people share your views...
mrt144 wrote: »
Sandra Lee and Rachel Ray raped food.
Lackadaisical on

Posts

  • AthenorAthenor Battle Hardened Optimist The Skies of HiigaraRegistered User regular
    from an admin command prompt, run

    netsh int ip reset C:\reset.txt
    netsh winsock reset

    reboot

    He/Him | "We who believe in freedom cannot rest." - Dr. Johnetta Cole, 7/22/2024
  • LackadaisicalLackadaisical Registered User regular
    Athenor wrote: »
    from an admin command prompt, run

    netsh int ip reset C:\reset.txt
    netsh winsock reset

    reboot

    Done from safe mode, restarted into normal windows...no effect. Back in safe mode. Thanks for trying.

    It's a warm feeling when you realize that people share your views...
    mrt144 wrote: »
    Sandra Lee and Rachel Ray raped food.
  • AthenorAthenor Battle Hardened Optimist The Skies of HiigaraRegistered User regular
    ... Do you have a router? Your PC is reporting a public IP address, which implies that your computer is not behind a NAT or router. That's bad - the router should be providing DHCP on a 10, 172, or 192 IP address.

    He/Him | "We who believe in freedom cannot rest." - Dr. Johnetta Cole, 7/22/2024
  • LackadaisicalLackadaisical Registered User regular
    edited August 2012
    Yes I have a router, 2wire model.
    My normal ip adress is usually a 192.

    Lackadaisical on
    It's a warm feeling when you realize that people share your views...
    mrt144 wrote: »
    Sandra Lee and Rachel Ray raped food.
  • AthenorAthenor Battle Hardened Optimist The Skies of HiigaraRegistered User regular
    Lackadaisical wrote: »
    Yes I have a router, 2wire model.
    My normal ip adress is usually a 192.
    Reboot your router. If needed, completely reset it. But it looks like it's in some kind of a public point to point mode, or your PC is in the DMZ.

    He/Him | "We who believe in freedom cannot rest." - Dr. Johnetta Cole, 7/22/2024
  • LackadaisicalLackadaisical Registered User regular
    Router reset to factory settings. No change; works in safe mode but still not in regular windows. -posted from my phone.

    It's a warm feeling when you realize that people share your views...
    mrt144 wrote: »
    Sandra Lee and Rachel Ray raped food.
  • LackadaisicalLackadaisical Registered User regular
    edited August 2012
    Fixed! %$&# you mcafee anti virus. Thank you very much for the assistance.
    Running the Mcafee virtual technician solved the problem, i'm guessing a corrupted patch or a bad install. thank you, Athenor, for helping.

    Lackadaisical on
    It's a warm feeling when you realize that people share your views...
    mrt144 wrote: »
    Sandra Lee and Rachel Ray raped food.
  • beakbeak Registered User new member
    Lackadaisical wrote: »
    Lackadaisical wrote: »
    Fixed! %$&# you mcafee anti virus. Thank you very much for the assistance.
    Running the Mcafee virtual technician solved the problem, i'm guessing a corrupted patch or a bad install. thank you, Athenor, for helping.

  • beakbeak Registered User new member
    I am having the same problem but I don't have Mcaffee virtual assistant. I am running Avira premium antivirus 2013.

  • beakbeak Registered User new member
    Any help would be great full!!!

This discussion has been closed.
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