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[SYSTEMS ADMINS & IT MONKEYS] ...maybe they should have hired a professional

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Posts

  • DjeetDjeet Registered User regular
    Last time I reset a password I set it to "Ireallyshouldfigureouthowtoresetmyownpasswordbeforeitexpires123!" or something to that effect. I had to reset this guys password every 42 days for about 2 years before I got fed up. He hasn't asked me to change it in over a year now.

  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    We have no complexity requirements, at least on apps where we can choose, like AD. There's a couple that are hard coded in. On our main applications the only requirement is that it be between 8 and 14 characters. Anything that fits between those lengths.
    Better than KMAP.
    The password for that must be 6 letters followed by 2 numbers.

    from the "I'm a doctor so I'm to busy to help you help me" file:
    Coworker got a call Friday. There was a doctor having trouble with his computer. He was too busy to give any information, so he handed the phone to the house supervisor and walked away. She didn't have his first name much less his ID number. Didn't know what the problem was with the computer. Didn't have the hardware tracking number. When asked for the location just said "look, this is the house super. Just send someone to the ICU to fix this" and hung up.
    So the guy called PC Tech lead and gave him the lowdown and the tech agreed with him that the ticket should just be closed because there was no way he was going to wander around the 7 different ICU's we have asking if anybody knew anybody who had a computer problem of some kind.

    "Hey doc, we have a sick guy here! No, I don't have his name or symptoms, just fix him!"

  • urahonkyurahonky Registered User regular
    The passwords on the AFB was absolutely ridiculous. It was like:

    Exactly 12 letters.
    Must contain 2 different numbers
    Must contain 2 different symbols
    Must contain 1 Upper Case letter
    Cannot have repeating letters

    So of COURSE I had to write it down/reset it weekly.

    Donovan Puppyfucker
  • bowenbowen How you doin'? Registered User regular
    edited January 2013
    We have no complexity requirements, at least on apps where we can choose, like AD. There's a couple that are hard coded in. On our main applications the only requirement is that it be between 8 and 14 characters. Anything that fits between those lengths.
    Better than KMAP.
    The password for that must be 6 letters followed by 2 numbers.

    from the "I'm a doctor so I'm to busy to help you help me" file:
    Coworker got a call Friday. There was a doctor having trouble with his computer. He was too busy to give any information, so he handed the phone to the house supervisor and walked away. She didn't have his first name much less his ID number. Didn't know what the problem was with the computer. Didn't have the hardware tracking number. When asked for the location just said "look, this is the house super. Just send someone to the ICU to fix this" and hung up.
    So the guy called PC Tech lead and gave him the lowdown and the tech agreed with him that the ticket should just be closed because there was no way he was going to wander around the 7 different ICU's we have asking if anybody knew anybody who had a computer problem of some kind.

    Doctors are dumb as shit about this stuff.

    One doc called me and told me the printer in the hospital wasn't working.

    I don't work for the hospital. He told me he wanted me to call them to fix it. Hung up immediately.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    edited January 2013
    from the "I'm a doctor so I'm to busy to help you help me" file:
    Coworker got a call Friday. There was a doctor having trouble with his computer. He was too busy to give any information, so he handed the phone to the house supervisor and walked away. She didn't have his first name much less his ID number. Didn't know what the problem was with the computer. Didn't have the hardware tracking number. When asked for the location just said "look, this is the house super. Just send someone to the ICU to fix this" and hung up.
    So the guy called PC Tech lead and gave him the lowdown and the tech agreed with him that the ticket should just be closed because there was no way he was going to wander around the 7 different ICU's we have asking if anybody knew anybody who had a computer problem of some kind.

    Man the one thing I liked about back when I worked on helpdesk is we were allowed to tell those people to shove off. Unless you've got an asset #, location, full name (that actually shows up in AD), and phone #, no ticket for you!

    Nowadays at a different hospital, our helpdesk will make a ticket for anyone who knows how to dial the phone.

    Aioua on
    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
  • TofystedethTofystedeth Registered User regular
    Yeah, we have to at least log a ticket for every call. If the user is super unhelpful we basically just ask whoever would normally get the ticket if they want to care about it.
    If the users are rude or abusive, our manager and his boss bring the fire of heaven down on them.

    steam_sig.png
  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    TL DR wrote: »
    We have no complexity requirements, at least on apps where we can choose, like AD. There's a couple that are hard coded in. On our main applications the only requirement is that it be between 8 and 14 characters. Anything that fits between those lengths.
    Better than KMAP.
    The password for that must be 6 letters followed by 2 numbers.

    from the "I'm a doctor so I'm to busy to help you help me" file:
    Coworker got a call Friday. There was a doctor having trouble with his computer. He was too busy to give any information, so he handed the phone to the house supervisor and walked away. She didn't have his first name much less his ID number. Didn't know what the problem was with the computer. Didn't have the hardware tracking number. When asked for the location just said "look, this is the house super. Just send someone to the ICU to fix this" and hung up.
    So the guy called PC Tech lead and gave him the lowdown and the tech agreed with him that the ticket should just be closed because there was no way he was going to wander around the 7 different ICU's we have asking if anybody knew anybody who had a computer problem of some kind.

    "Hey doc, we have a sick guy here! No, I don't have his name or symptoms, just fix him!"

    Though apt, woe be unto he who makes this comparison to a doctor's face.

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
  • urahonkyurahonky Registered User regular
    Okay so I need to navigate to the CDROM in Ubuntu Server.

    How the hell do I do this using the command line?

  • EndEnd Registered User regular
    edited January 2013
    since it's server, you will probably have to mount it manually

    mount /dev/sr0 /mnt

    Then look at what is in /mnt

    End on
    I wish that someway, somehow, that I could save every one of us
    zaleiria-by-lexxy-sig.jpgsteam~tinythumb.png
  • Mr_RoseMr_Rose 83 Blue Ridge Protects the Holy Registered User regular
    Probably:
    mount /media/cdrom
    cd /media/cdrom
    
    Probably...
    depends how your /etc/fstab is set up

    ...because dragons are AWESOME! That's why.
    Nintendo Network ID: AzraelRose
    DropBox invite link - get 500MB extra free.
  • urahonkyurahonky Registered User regular
    Thank you End. I could not figure it out... would have never guessed sr0.

  • EndEnd Registered User regular
    it could have been something other than sr0, but that's usually a good guess

    Mr_Rose's suggestion might have worked, but looking at our ubuntu servers at work, they have a /media/floppy but no /media/cdrom in fstab, which seems very odd to me, especially because they don't have floppy drives (but both do have cdrom drives)

    I wish that someway, somehow, that I could save every one of us
    zaleiria-by-lexxy-sig.jpgsteam~tinythumb.png
  • EchoEcho ski-bap ba-dapModerator mod
    My bank requires a password of exactly six characters.

    Thankfully you can only check the bank statement with that login, actually transfering money requires proper authentication.

  • urahonkyurahonky Registered User regular
    Is there anything special I need to do to get networking working? I have a cable plugged into eth0 but I don't seem to have internet (I can't ping anything or download anything).

  • bowenbowen How you doin'? Registered User regular
    edited January 2013
    do you have DHCP set up? If no, you'll have to edit /etc/network/interfaces
    auto eth0
    iface eth0 inet static
        address 192.168.0.###
        netmask 255.255.255.0
        network 192.168.0.0
        broadcast 192.168.0.255
        gateway 192.168.0.1
        dns-nameservers 192.168.0.1 8.8.8.8 8.8.4.4
    
    sudo /etc/init.d/networking restart
    

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • urahonkyurahonky Registered User regular
    We do have a DHCP sever. I give it the hostname and mac address and it should give it an IP address.

  • urahonkyurahonky Registered User regular
    Turns out that I have basically wasted this entire day... Since I have been trying to get glassfish installed on it and apparently there's no way our software will install on the Linux OS. If only because they don't use "file.separator" in their java code and it requires MS Access to work properly.

  • Gilbert0Gilbert0 North of SeattleRegistered User regular
    Echo wrote: »
    My bank requires a password of exactly six characters.

    Thankfully you can only check the bank statement with that login, actually transfering money requires proper authentication.

    Same, It was weird making a password for it and I was using one that was TOO LONG. When the hell does that ever happen?

  • bowenbowen How you doin'? Registered User regular
    urahonky wrote: »
    Turns out that I have basically wasted this entire day... Since I have been trying to get glassfish installed on it and apparently there's no way our software will install on the Linux OS. If only because they don't use "file.separator" in their java code and it requires MS Access to work properly.

    Not your problem, you were doing as instructed.

    UDMrLj1.png

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • DehumanizedDehumanized Registered User regular
    Your bank's software still runs on COBOL, most likely.

  • Mei HikariMei Hikari Registered User regular
    Having just decided to go the Google Apps for Business route, I could possibly take over for a small amount of the "oh God, what is going on" that Honky will leave behind.

    You could all bitch with me about how Google decided to sell a business product like Google Apps for Business but then made it neigh-upon impossible to have something as simple as a master-list of contacts.

    /me is having some second thoughts about Google Apps, and the way Google decided to do this shit.

    I know this is late but try http://www.flashpanel.com/

    It's free right now, and has made managing a high school on Google Apps actually doable.

    Abracadaniel
  • AbracadanielAbracadaniel Registered User regular
    Having just decided to go the Google Apps for Business route, I could possibly take over for a small amount of the "oh God, what is going on" that Honky will leave behind.

    You could all bitch with me about how Google decided to sell a business product like Google Apps for Business but then made it neigh-upon impossible to have something as simple as a master-list of contacts.

    /me is having some second thoughts about Google Apps, and the way Google decided to do this shit.

    Look into FlashPanel

    Currently still free, they're planning to add some kind of paid tier in the future, but at least you could give it a shot now and see if it meets your needs. Lets you create a company directory, push/sync contacts to mobile phones without making the user add the contacts to their My Contacts themselves, enforces a standardized email signature across org units and users, has some handy user onboarding/deprovisioning workflow stuff.

    Very handy.

    I've considered having people use Outlook in the past, but

    a) barrier to entry is high for these morons, while at least some of them have a personal gmail account, so they kind-of know how to use it

    b) fuck outlook

  • AbracadanielAbracadaniel Registered User regular
    edited January 2013
    double post

    edit:

    And so incredibly late to the party

    Abracadaniel on
  • Apothe0sisApothe0sis Have you ever questioned the nature of your reality? Registered User regular
    This is wrinkling my brain.

    A user is receiving EVERY message sent to anyone within the organisation. Internal emails, external emails. Everything. No transport rules do this. Exchange has gone loopy!

  • DehumanizedDehumanized Registered User regular
    have you considered the possibility that your user is The One

    Donovan PuppyfuckerSporkAndrewurahonkyApothe0sis
  • lwt1973lwt1973 King of Thieves SyndicationRegistered User regular
    newwhoa.jpg

    "He's sulking in his tent like Achilles! It's the Iliad?...from Homer?! READ A BOOK!!" -Handy
  • bowenbowen How you doin'? Registered User regular
    SIGR7jH.jpg

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
    Apothe0sis
  • Apothe0sisApothe0sis Have you ever questioned the nature of your reality? Registered User regular
    In other news, why is it that having added another NIC to our exchange server it has gone MENTAL and tries to do everything through the new NIC?

    How do I tell it to suck less and only do activesync through the second NIC?

  • bowenbowen How you doin'? Registered User regular
    edited January 2013
    Should be as simple as changing the metric of the 2nd NIC to a higher number. Maybe the first NIC should be 10, second one could be 100 or so. Anything higher than the first NIC.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • Apothe0sisApothe0sis Have you ever questioned the nature of your reality? Registered User regular
    edited January 2013
    That is simple but effective.

    OVERTHINKING IT.

    Can I also disable the non-activesync services on the second nic?

    EDIT: Nope. For some reason activating the second NIC stops the clients from being able to connect.

    *flips table*

    Apothe0sis on
  • urahonkyurahonky Registered User regular
    Sigh. So in order to keep my CEO happy and working I had him install Thunderbird and then create a local folder in Thunderbird and then drag his sent items to that folder to store it on his HDD.

    Except now he wants to be able to open that local folder in Outlook. Is this even possible?

  • bowenbowen How you doin'? Registered User regular
    No, because even if it is you're going to spend approximately 7 hours doing something he can do in 1 if he stopped jacking off to his old emails and took responsibility for his shit.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • bowenbowen How you doin'? Registered User regular
    Apothe0sis wrote: »
    That is simple but effective.

    OVERTHINKING IT.

    Can I also disable the non-activesync services on the second nic?

    EDIT: Nope. For some reason activating the second NIC stops the clients from being able to connect.

    *flips table*

    Hm.

    I always thought redundant NICs were pointless anyways.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • Apothe0sisApothe0sis Have you ever questioned the nature of your reality? Registered User regular
    bowen wrote: »
    Apothe0sis wrote: »
    That is simple but effective.

    OVERTHINKING IT.

    Can I also disable the non-activesync services on the second nic?

    EDIT: Nope. For some reason activating the second NIC stops the clients from being able to connect.

    *flips table*

    Hm.

    I always thought redundant NICs were pointless anyways.

    It's more that we want to give ActiveSync (but nothing else) access to a second subnet rather than redundancy.

  • urahonkyurahonky Registered User regular
  • urahonkyurahonky Registered User regular
    Wow there is actually a lot of stuff on the net about doing this. Odd. I thought this would be a weird situation that would be a pain to actually do.

  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    "IT issue outside of the scope of your job that is a pain in the CEO's ass" would be an ideal time to stress the need for a sysadmin, if you still cared to do so.

  • urahonkyurahonky Registered User regular
    TL DR wrote: »
    "IT issue outside of the scope of your job that is a pain in the CEO's ass" would be an ideal time to stress the need for a sysadmin, if you still cared to do so.

    I'm hoping to put in my two weeks sometime this week. I'm sure that'll get the ball rolling on them hiring a dedicated system admin.

  • urahonkyurahonky Registered User regular
    My "annual" review is coming up too. Either today or tomorrow I think.

  • chamberlainchamberlain Registered User regular
    urahonky wrote: »
    My "annual" review is coming up too. Either today or tomorrow I think.

    "We like what you are doing but would appreciate it if you did more. Here is your no raise and a pallet of box fans to uncrate."

    urahonkybowenSporkAndrew
This discussion has been closed.