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Hot damn we have internet options

QuidQuid Definitely not a bananaRegistered User regular
So we're in Maryland, we're signing the lease for our house soon, and now we have to deal with utilities heating/electricity/etc we're fine on, but this is the first time we've really had a choice with internet providers. Specifically Comcast and Verizon. I'm really interested in Verizon's fiber optic service and whether it's actually worth it as well as if Comcast's Streampix is worthwhile. We're not getting cable TV so internet will be our main source for entertainment, news, etc.

Posts

  • zerzhulzerzhul Registered User, Moderator mod
    Everyone I have ever talked to has RAVED about FiOS in every way except direct customer support (like having a person come to do maintenance if something is broken). It's uncapped though, ultra fast, and ultra reliable (dedicated line). Comcast is (usually) capped, and has the issue of you sharing connection with other people (that's how cable works).

    I, sadly, do not and have not had either, but I plan to be moving to somewhere with this exact same choice and I will be getting FiOS.

  • TheKoolEagleTheKoolEagle Registered User regular
    edited January 2013
    I use comcast and as any ISP, the only major complaint I've had with them is their customer support, thats always a kick in the teeth no matter who you go with, I don't have fios available but it is probably the better option

    I am super happy with comcast because I have one of their package deals that is locked in for 2 years, so I get cable, internet and phone for roughly $140/mo, but my plan also has a few other bells and whistles added to it

    TheKoolEagle on
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  • DrAndonutsDrAndonuts Registered User regular
    edited January 2013
    I've been using Comcast for the past 5 years, and I've had a fair number of outages. When I have to call a problem in, their customer service usually isn't very helpful, and wait times to speak with an agent can be long. They're my only option, so I'm stuck with them. My sister up in Boston uses FiOS, and she's had no complaints so far.

    DrAndonuts on
  • 3lwap03lwap0 Registered User regular
    Welcome to Maryland Quid. As a fellow MD'er, I must recommend FiOS. Having used both Comcast, AND FiOS since I've lived in this state, I think I tip my hat to Verizon. If you're solely using internet, and speed is clutch, FiOS is the winner. I'm running a 25 Mbps pipe at the moment, but if my checkbook were so inclined, I could purchase up to 80 Mbps. We can all agree that's ludicrous (or even plaid).

    I would, however, verify that they carry service to your new house. You can do that here.

  • DruhimDruhim Registered User, ClubPA regular
    I don't know if it varies by state, but at least here in Washington, Comcast advertises all of their rates as part of a bundle so keep that in mind and read the small print if you don't want to bundle services. To clarify, if Comcast advertises a rate for cable internet of $50/month here, the small print will explain that rate only applies if you're bundling with their cable television otherwise they add a surcharge of (I think) $20/month for cable internet alone. I think it's a really shitty, deceptive practice but it may not apply where you are or you may want to bundle. Just something to keep in mind.

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  • ceresceres When the last moon is cast over the last star of morning And the future has past without even a last desperate warningRegistered User, Moderator Mod Emeritus
    FiOS is amazing for speed and reliability. I mean amazing.

    I mean, heaven help you if anything breaks, but the good news is that 99.9% of the time it doesn't.

    And it seems like all is dying, and would leave the world to mourn
  • a5ehrena5ehren AtlantaRegistered User regular
    If FIOS is an option, get that.

  • zagdrobzagdrob Registered User regular
    I have Comcast (internet only) and have no complaints. Outages haven't been an issue the entire time I've been at my house. Maybe - maybe - once? Definitely wouldn't recommend against it.

    That said, if the price point was comparable it would be FiOS all the way.

  • puffycowpuffycow Registered User regular
    I've had both (while in PA). Currently I am on FiOS and have no complaints. I have been getting above-advertised speeds somehow so I may be a bit biased.

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  • QuidQuid Definitely not a banana Registered User regular
    It's definitely going to be FiOS at this point. Assuming two computers and a console were all pulling data will we notice a difference between the basic service and the next higher up?

  • zerzhulzerzhul Registered User, Moderator mod
    edited January 2013
    The services available differ slightly from region to region. What speeds are we talkin?

    Also, I generally go for the highest tier I am certain I afford, since it likely won't get less expensive in the future and you're likely locking in a price.. Since you're using it as your primary source for media, even more likely I'd choose the higher tier.

    zerzhul on
  • BowenBowen Sup? Registered User regular
    Quid wrote: »
    It's definitely going to be FiOS at this point. Assuming two computers and a console were all pulling data will we notice a difference between the basic service and the next higher up?

    You made the right choice.

    Usually their lowest tier is comparable to the highest tier of the neighborhood cable service. We're talking 20 down/10 up starting wise.

    You should be able to stream from netflix, play some CoD on your xbox, and pick your nose while you torrent stuff all at the same time.

  • zepherinzepherin Russian warship, go fuck yourself Registered User regular
    I've used both, in Maryland to boot. FIOS is better, Comcast is alright, but for pure internet speed FIOS is the best.

  • QuidQuid Definitely not a banana Registered User regular
    zerzhul wrote: »
    The services available differ slightly from region to region. What speeds are we talkin?

    Also, I generally go for the highest tier I am certain I afford, since it likely won't get less expensive in the future and you're likely locking in a price.. Since you're using it as your primary source for media, even more likely I'd choose the higher tier.

    What we can afford is different from what we want to pay for. We're doing our best not to waste too much money on luxuries til we pay off our new car so if we wouldn't get a noticeable difference we'd rather not pay for it.

  • zerzhulzerzhul Registered User, Moderator mod
    Quid wrote: »
    zerzhul wrote: »
    The services available differ slightly from region to region. What speeds are we talkin?

    Also, I generally go for the highest tier I am certain I afford, since it likely won't get less expensive in the future and you're likely locking in a price.. Since you're using it as your primary source for media, even more likely I'd choose the higher tier.

    What we can afford is different from what we want to pay for. We're doing our best not to waste too much money on luxuries til we pay off our new car so if we wouldn't get a noticeable difference we'd rather not pay for it.

    Heh, I guess to me "what I can afford" is the amount I have budgeted towards it. But you're right, it means something else.

  • QuidQuid Definitely not a banana Registered User regular
    That's the thing we're putting our new budget together right now and are trying to allocate as much as we can to paying off our debt. Twenty bucks a month means one extra car payment knocked out a year. Which isn't necessary but we're a little paranoid about being in debt more than a few thousand dollars.

  • Great ScottGreat Scott King of Wishful Thinking Paragon City, RIRegistered User regular
    Get the slowest FiOS package you possibly can. This is important... once you have service downgrading isn't an effective option (understand, the service is wonderful but the customer-service can be literally impossible to reach).

    Note that as your area gets speed upgrades (and it will), every tier gets an upgrade. Including the lowest, cheapest one. Don't buy more than you need.

    I'm unique. Just like everyone else.
  • DhalphirDhalphir don't you open that trapdoor you're a fool if you dareRegistered User regular
    To determine what you need, you really need to determine how many different things you are going to want to do at once.

    From what I'm reading here, the basic FiOS plan is 15mbps down and 5 mbps up.

    15mbps down is going to be enough to do basically any one thing on the Internet just fine. 1080p streaming, fine, Youtube 1080p, just fine, download speed, etc etc.

    It will also be fine if you want to, say, watch HD Netflix while your wife streams Youtube. Downloads will also be at a reasonable speed - 15mbps works out to approximately 1.8MB/s in theoretical max download speed. Bought a 5GB game on Steam? That'll take you about 45 minutes to download.

    Where the advantages of their higher speed tiers come in is when you want to do a LOT of things at once, or when you want to really have basically instantaneous access to anything on the Internet.

    If we took an extreme example like their top tier speed, 300mbps down and 65mbps up.

    At that kind of speed, our 5GB game, rather than taking 45 minutes to download, now takes two minutes. That might be totally unnecessary for you, and if I'm honest, it'd be totally unnecessary for me. But I've had superfast Internet once before in my life, for a few months, I had 100mbps internet. If I lived in an area where I could get speeds like that again, I'd pay whatever it cost, because it totally changes the way you can use the Internet. Your new game you've been excited to play on release day? Well, instead of buying it and waiting for an hour for it to download (or in my current case, 4-5 hours), you start the download, grab a drink of water and hit the toilet then sit down to play.

    Need a patch for a game? It downloads in a second.

    You want to run several downloads in the background while your wife watches Netflix, you have a Youtube video running, and you're playing an online game? No lag, no latency jumps.

    I guess I'm sounding like an advertisement for Verizon here, but honestly, the Internet, for me, changed. It's like a different place on 100mbps internet, compared to the 2mbps that I have currently.

  • DhalphirDhalphir don't you open that trapdoor you're a fool if you dareRegistered User regular
    edited January 2013
    But, like the person above me says - if their service is a bit shit, downgrading might be tricky, so it's probably best to get the slowest package to start off with, then upgrade to the next one up if you feel in a couple months like you might want some more speed. But, from what I can see on Verizon's web site, the difference between the 15/5 plan and the 50/25 plan is only $10 a month, and that speed difference is enormous.

    Dhalphir on
  • WildEEPWildEEP Registered User regular
    FIOS is incredible out here. Comcast is horrid!

  • Great ScottGreat Scott King of Wishful Thinking Paragon City, RIRegistered User regular
    edited January 2013
    To explain a bit more, I upgraded from the 20/5 plan to a 35/15 plan, for about a $25 in my monthly bill (it was complicated, I dropped TV service and added some landline options at the time)... only to find that EVERYONE in my area was upgraded to 35/10 a month later.

    So I was paying $25 a month for ... an extra 5Mbps upload. That I wasn't really using. Did I even have it? The website said 35/10 was the only speed listed for that tier.

    To save money, I later dropped the phone line, and discovered that moving from a "double play" to a "single play" resulted in a "you don't have anything except Internet service" surcharge that kept my bill... exactly where it was. Oh, and I couldn't downgrade to a lesser Internet plan in order to pay less because there was no cheaper plan... everyone got the free upgrade to 35/10, and that was effectively my current tier.

    The experience of paying $25 more for Internet service than my neighbors for two years for basically no reason is what generated my earlier post. Oh, and since I changed options (dropped the phone line), I ended up entering a (new) contract for service, so I couldn't even cancel my service and start over. Well, not without paying a massive cancellation fee. It was almost like I was dealing with a cell phone plan.

    Great Scott on
    I'm unique. Just like everyone else.
  • Pure DinPure Din Boston-areaRegistered User regular
    To add my experience, I used to live in a house with three roommates. Three of the four of us had long distance relationships at the time, so lots of skype use, a few netflix accounts, and of course at least one gamer. I signed up for the 15/5 which was technically the same as our old cable internet, but in practice it was so much better than the cable was, and I can hardly remember any problems with bandwidth. Although to be fair I think router they gave us made at least half the difference, since before we had a cheap router in a big house dropping tons of packets. Also I took the internet account with me when I moved out, and I didn't have to pay any fees to move the internet.

    Also if you haven't signed up yet, I recommend finding a verizon salesperson to set up your account through rather than calling verizon directly. The Verizon guy I talked to was able to give me a small discount when I signed up (I guess that Verizon gives a commission to sign people up or something).

  • QuidQuid Definitely not a banana Registered User regular
    Also I took the internet account with me when I moved out, and I didn't have to pay any fees to move the internet.

    So if we move a few blocks down the road a year from now we can just relocate the service? This is my only other concern since we're looking to possibly buy or at least find a nicer place to rent.

    From people's advice we're just going to go with the lowest plan and upgrade if necessary.

  • Dr. FrenchensteinDr. Frenchenstein Registered User regular
    there may be a fee, but make sure they don't start your contract over or something. Verizon tried to pull that with me when i had a direcTv bundle with verizon internet(DSL, not Fios)/phone. I started in march, moved in july, and they tried to tell me that reset my contract on my date of move for another year. Verizon billing and Comcast billing are both equally scammy/terrible. but i hear Fios' service is way better. It's never been available where i lived, but i hear good things.

  • QuidQuid Definitely not a banana Registered User regular
    Excellent. Scheduled connection for tomorrow and consider myself thoroughly advised.

This discussion has been closed.