Had a big presentation with the end client about the system we're building for them. We all felt a little bad about having to push the meeting back a week because we weren't ready then and apologised profusely for being that far behind schedule.
Then we found the company building a similar system for another asset of the clients is 20 months behind schedule and we all felt a little better about ourselves.
Do you guys use SOPs? I'm not sure what other places call them. Basically just a word document that details all the steps you need to follow to do whatever thing it is that you are trying to do.
Someone on the team has been tasked with writing a huge in-depth one for our processes regarding reimaging machines out in the field so that they don't need to be sent back to our warehouse to have it done. Super helpful for machines that just have an old OS and need an upgrade, or really anything that isn't a hardware failure.
Anyway, this document is probably like 15-20 pages of steps to follow and screenshots and whatnot so whatever field tech is using it shouldn't be able to fuck it up, provided they can read.
We just got an email forwarded to us from a guy on another team where HIS manager told him to get a preliminary copy of said walkthrough, add like two steps, and just publish it as his own work.
The guy on our team is understandably pissed off that he's been spending all this time working on this and some other guy is gonna add a few bullet points and take all the credit for it.
In news that is more relatable to everyone, I saw SIX people at the coffee bar this morning all chatting and such together. They all took some coffee from the pot and emptied it. Not one of those motherfuckers started another pot brewing. At 7 AM that sort of shit should be a punishable offense. TESTICULAR IMPLOSION or something.
We don't call them SOPs but I did write a bunch of them on my way out of my last IT job so that work wouldn't stop the second I left.
My opus was an 18 page document on how to image and configure the Macs that occasionally come through the help desk.
Do you guys use SOPs? I'm not sure what other places call them. Basically just a word document that details all the steps you need to follow to do whatever thing it is that you are trying to do.
Someone on the team has been tasked with writing a huge in-depth one for our processes regarding reimaging machines out in the field so that they don't need to be sent back to our warehouse to have it done. Super helpful for machines that just have an old OS and need an upgrade, or really anything that isn't a hardware failure.
Anyway, this document is probably like 15-20 pages of steps to follow and screenshots and whatnot so whatever field tech is using it shouldn't be able to fuck it up, provided they can read.
We just got an email forwarded to us from a guy on another team where HIS manager told him to get a preliminary copy of said walkthrough, add like two steps, and just publish it as his own work.
The guy on our team is understandably pissed off that he's been spending all this time working on this and some other guy is gonna add a few bullet points and take all the credit for it.
In news that is more relatable to everyone, I saw SIX people at the coffee bar this morning all chatting and such together. They all took some coffee from the pot and emptied it. Not one of those motherfuckers started another pot brewing. At 7 AM that sort of shit should be a punishable offense. TESTICULAR IMPLOSION or something.
Internal Auditor.
The majority of my job involves SOPs.
I have to interview/question people, and then I have to make the SOP documentation for every. department. in. the. company.
And then I have to figure out a way to test whether the SOPs are actually being followed.
Then I have to report to the managers and executives whether or not their employees are fucking up.
jesus. i'm reading up on that fbi sting. how do people like that exist. what made them that way
When I started reading up more on certain things I found out that while the official history of the company said the CEO was the founder and he had started the practice straight out of college, the reality was that the practice had been started a years earlier by his father. It was shut down by the FBI in the 90s and his father fled the country just before the end of a lengthy trial that found him guilty of similar charges. His dad never came back to the US. Later I discovered that his dad was listed as the 99% owner of the current company, presumably to try to shield my CEO if something like this happened.
Oh, the country his dad fled to? Nigeria.
This story is completely crazy, first of all, and you obviously did a good thing by bailing
But I am going to say that throwing Nigeria into the mix isn't really here or there
My old boss is totally the kind of person who would run a ring of 419 email scams if he hadn't found something more lucrative like defrauding Medicare. Presumably his father is too, given known similarities between them. Just about everyone I discussed this with who knew my old boss made that connection, usually laughingly, when they found out he ended up in Nigeria.
I thought the US had recently clamped down on unpaid jobs?
Not that I know of.
Somebody made a big stink about unpaid jobs but nobody's actually done anything
Wasn't that person the president of the United States?
The Department of Labor pointed out that most unpaid internships are blatantly illegal but pretty much no one in the federal government charged with protecting labor has any resources, so status quo except for various civil actions.
Some entertainment studio just lost a suit today over interns performing production assistant duties
the legality of unpaid internships is pretty hard to nail down when put into practice
but moreover, I think a majority of intern abuse is, at best, a mutual agreement between the employer and the desperate intern who will do anything for otherwise unattainable industry experience
+1
NocrenLt Futz, Back in ActionNorth CarolinaRegistered Userregular
Speaking of industry experience...
No go on the apple internal helpdesk position. No call center experience and this would be a high volume position (expected 70 calls a day and 75% non-escalation/first time resolution expectation) and they don't want people taking too long or freezing up, which I understand.
At least I have an interview next week with the CA Dept of Fish and Wildlife.
No go on the apple internal helpdesk position. No call center experience and this would be a high volume position (expected 70 calls a day and 75% non-escalation/first time resolution expectation) and they don't want people taking too long or freezing up, which I understand.
At least I have an interview next week with the CA Dept of Fish and Wildlife.
If you're willing to work 2nd shift (and live in Kansas) we've got a position open where I work.
0
NocrenLt Futz, Back in ActionNorth CarolinaRegistered Userregular
My LinkedIn suggested contacts is hilarious, it's half shipyard contacts and half PA people
I feel more comfortable with you people then my current batch of co-workers... I should get in on this anyway, since I'm trying to merge my online and offline identities.
Tofystedeth... do you allow work from home? I'm kind of a few... thousand miles away.
Edit: I'd also be willing to take a relocation assistance. KA is probably a lot cheaper to live then CA.
Despite being a job that can be done 95% over the phone, probably not. Since it's technically Ops not just helpdesk stuff there is a certain amount of occasionally having to fiddle with a server, receive shipments, or vaccuum up water under the raised floor in the datacenter from the leaks they've not managed to fix yet. No idea if they have any kind of relocation assistance. They have a pretty good tuition assistance though!
That and since we were bought by another hospital system the Helpdesk will be moving to Michigan. Not exactly sure when. It was supposed to happen sometime around October - December. But then it turned out that the company that bought us, who had previously only consumed companies of at most 2,000 employees, was having more trouble integrating us than expected. Turns out that a company of 14,000 people have a whole lot of vendor contracts and licensing things to untangle. And this was just the IT department merger. We were supposed to be the first people to be moved over, but we just found out last week that they're pushing it back at least 6 months. So yeah, I was mostly being facetious. Probably not worth moving for a job that'd just have you moving again in a year or so. Though at least they're giving the option for all the Helpdesk people to retain their jobs if they want to go Michigan.
I was kind of disappointed at the delay because I was looking forward to Ops becoming a much more hands on job once we had to stop taking phone calls. We'd actually be assembling the servers and stuff.
My LinkedIn suggested contacts is hilarious, it's half shipyard contacts and half PA people
It's creepy how deep linkedin goes to find contacts. I got a recommendation and later a contact request from a guy I gave a quote to almost 5 years ago and haven't spoken to since.
Librarian's ghostLibrarian, Ghostbuster, and TimSporkRegistered Userregular
Can I ask you guys what is probably a very stupid excel question?
I make these weekly desk schedules for the library staff so they know which desk to be at during which hour block. There are seven worksheets, each one is one of the days in the week starting with Sunday and ending with Saturday.
Whenever I go to print them I tell excel to print the whole workbook and to print three copies. So it will always print the first copy, all seven days, correctly. Then it prints the next two copies but without printing the first day, Sunday. It does this every time. There must be some setting I am missing here but for the life of me I can't find it.
I really hate being in reporting development and the last stop on the data train. You get all the fun data, but you get all the problems, messily squashed together.
Also, having your own groups database be big enough to be in the "big data" class makes stuff hard.
0
Librarian's ghostLibrarian, Ghostbuster, and TimSporkRegistered Userregular
Posts
Wasn't that person the president of the United States?
Then we found the company building a similar system for another asset of the clients is 20 months behind schedule and we all felt a little better about ourselves.
Could be?
I was talking about those poor movie set workers that got that lawsuit going.
We don't call them SOPs but I did write a bunch of them on my way out of my last IT job so that work wouldn't stop the second I left.
My opus was an 18 page document on how to image and configure the Macs that occasionally come through the help desk.
Internal Auditor.
The majority of my job involves SOPs.
I have to interview/question people, and then I have to make the SOP documentation for every. department. in. the. company.
And then I have to figure out a way to test whether the SOPs are actually being followed.
Then I have to report to the managers and executives whether or not their employees are fucking up.
Yeah I'm really well liked in my company >.>
Fox Searchlight got sued and now has to pay interns for doing production assistant work
did they give you a reason other than that java labor is cheaper
Sooooooo for all the other unpaid interns...it's get fucked and suck it up?
O_o
"We have more Java engineers than we have .NET engineers."
This is the result of merging two platforms. It was a thunderdome. Two Products enter, one Product leaves.
Just because!
Satans..... hints.....
Satans..... hints.....
no time like the present as far as management is concerned
no, really, there isn't any
No, free training!
My old boss is totally the kind of person who would run a ring of 419 email scams if he hadn't found something more lucrative like defrauding Medicare. Presumably his father is too, given known similarities between them. Just about everyone I discussed this with who knew my old boss made that connection, usually laughingly, when they found out he ended up in Nigeria.
I have never been.
Is it good?
And then yesterday told me I was doing a great job and keep it up
I feel like I am in an abusive relationship with my school director ahh just show me your scraps of affection please
"Sandra has a good solid anti-murderer vibe. My skin felt very secure and sufficiently attached to my body when I met her. Also my organs." HAIL SATAN
And they can be so well spoken too!
The Department of Labor pointed out that most unpaid internships are blatantly illegal but pretty much no one in the federal government charged with protecting labor has any resources, so status quo except for various civil actions.
the legality of unpaid internships is pretty hard to nail down when put into practice
but moreover, I think a majority of intern abuse is, at best, a mutual agreement between the employer and the desperate intern who will do anything for otherwise unattainable industry experience
No go on the apple internal helpdesk position. No call center experience and this would be a high volume position (expected 70 calls a day and 75% non-escalation/first time resolution expectation) and they don't want people taking too long or freezing up, which I understand.
At least I have an interview next week with the CA Dept of Fish and Wildlife.
If you're willing to work 2nd shift (and live in Kansas) we've got a position open where I work.
I feel more comfortable with you people then my current batch of co-workers... I should get in on this anyway, since I'm trying to merge my online and offline identities.
Tofystedeth... do you allow work from home? I'm kind of a few... thousand miles away.
Edit: I'd also be willing to take a relocation assistance. KA is probably a lot cheaper to live then CA.
That and since we were bought by another hospital system the Helpdesk will be moving to Michigan. Not exactly sure when. It was supposed to happen sometime around October - December. But then it turned out that the company that bought us, who had previously only consumed companies of at most 2,000 employees, was having more trouble integrating us than expected. Turns out that a company of 14,000 people have a whole lot of vendor contracts and licensing things to untangle. And this was just the IT department merger. We were supposed to be the first people to be moved over, but we just found out last week that they're pushing it back at least 6 months. So yeah, I was mostly being facetious. Probably not worth moving for a job that'd just have you moving again in a year or so. Though at least they're giving the option for all the Helpdesk people to retain their jobs if they want to go Michigan.
I was kind of disappointed at the delay because I was looking forward to Ops becoming a much more hands on job once we had to stop taking phone calls. We'd actually be assembling the servers and stuff.
It's acceptable chain bbq for when you just need some bbq. if you have good local stuff you can pass.
I don't complain when they cater our office but there's better stuff for sure.
LS is a credit to her race.
maybe, just maybe it would mean we'd hold people accountable for their mistakes :?
It's creepy how deep linkedin goes to find contacts. I got a recommendation and later a contact request from a guy I gave a quote to almost 5 years ago and haven't spoken to since.
Thats Crazy Talk
Origin ID: Discgolfer27
Untappd ID: Discgolfer1981
I make these weekly desk schedules for the library staff so they know which desk to be at during which hour block. There are seven worksheets, each one is one of the days in the week starting with Sunday and ending with Saturday.
Whenever I go to print them I tell excel to print the whole workbook and to print three copies. So it will always print the first copy, all seven days, correctly. Then it prints the next two copies but without printing the first day, Sunday. It does this every time. There must be some setting I am missing here but for the life of me I can't find it.
Also, having your own groups database be big enough to be in the "big data" class makes stuff hard.
...Ghosts. Probably ghosts.
Seriously.
Also it does it on every computer here so it's not relegated to one machine.