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The [sysadmins] Thread: Quick, hide your user friendly policies, Bowen is coming back!

AiouaAioua Ora OccidensOra OptimaRegistered User regular
Hi,

I am Chetan Savade from Symantec Technical Support team.

If SEP virus definitions are consuming disk space then this article can help you.

Symantec Endpoint Protection virus definition folder consumes a large amount of disk space

http://www.symantec.com/business/support/index?page=content&id=TECH102927

If total disk space is used less than 1 GB then it's a normal.

Regards,
Chetan

life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
Aioua on
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    gavindelgavindel The reason all your software is brokenRegistered User regular
    Re: Chetan Savade

    Help Ticket #13565
    Title: COMPUTER
    Details: !!!

    Book - Royal road - Free! Seraphim === TTRPG - Wuxia - Free! Seln Alora
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    TofystedethTofystedeth Registered User regular
    I'm kind of sad I apparently missed that.

    steam_sig.png
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    AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    gavindel wrote: »
    Re: Chetan Savade

    Help Ticket #13565
    Title: COMPUTER
    Details: !!!

    Ugh, users, I bet this guy didn't even read the article.

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
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    Donovan PuppyfuckerDonovan Puppyfucker A dagger in the dark is worth a thousand swords in the morningRegistered User regular
    support@ithelpdesk.company.net

    Subject: It won't do that thing
    Article: That machine that does that thing
    Priority: MOST URGENT

    Hey guys.

    I put some music my son downloaded on my computer and then it broke and I rang your afterhours number and you moved my mouse from over there and the thing debooted and now my music is gone. Fix this.

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    halkunhalkun Registered User regular
    I should be in bed, but I a feel like telling a story.

    At my current job, I had a call that was... "stressful" but I was able to power though it and resolve the issue. A workmate asked me if it the worst call I ever had.

    I told him it wasn't... by far.

    I can remember my worst call quite clearly. It was from 12 years ago when I was working at a dialup ISP. The gentleman that called support sounded about 80 years old and he "Lost his email". Now this was before remote desktop, and over the course of 20 minutes I was able to deduce that reading pane in Outlook express was missing. Further conversation revealed that the "thumb grip" was on the bottom of the window and all we had to do was drag the windowpane open again by doing a click/drag from the bottom up.

    "Ok, here's how we are going to do this, you need to take the mouse and point it at the bumpy thing we are talking about that the bottom of the window"
    "Take the what?"
    "The Mouse..."
    "What do you mean the 'Mouse'?"
    "It's the bar-of-soap looking thing with the wire coming out of it."
    "Oh you mean the Monkey!"
    "Well, It's called a mouse."
    "...and I call it a monkey! so I take the Monkey and what do you mean point?"

    It continues on like this for another twenty minuets. He had his own label for things and constantly confused himself because he had multiple names for the same thing e.g. "The arrowhead", "the clicker". When I tried to correct him he told me it was his computer and he could "call it whatever the hell he wanted".

    Then it came time to teach him about click-dragging. This was a concept that was completely lost on him. I spent upwardly of another half-hour in total trying to him to move the window pane up. He would freak out when the cursor would change from a pointer to the up/down icon. He was convinced that I was breaking his pointer and would not click until it turned back into an arrow again.

    The call went unresolved.

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    SentretSentret Registered User regular
    The worst are the people that you cannot convince that you are not being condescending.
    My terrible call included the fellow saying 'Are you making fun of me?' and went downhill from there.
    I should've just run away at that point, become a farmhand or something out west.

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    TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    *spend 20 minutes getting a person to the GoToMeeting site for a remote session*

    *sigh when you see the shortcut that you put on their desktop last time this happened that they swore up and down was not there*

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    bowenbowen How you doin'? Registered User regular
    Don't worry, we have people do that here. With programs they use every day.

    We have two names for it, there's the long full name that no one uses and then the shorthand name. So since I renamed it from the long name to the short name (which is 3 letters), no one could find it in RDP.

    If I could drop the IT work from my job I'd be pretty happy.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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    halkunhalkun Registered User regular
    I'm lucky, we have a perminatly pinned menu that has all the applications there. (Think how skype just minimizes when you hit the X). To alter the icons you have to go into a hidden folder to fiddle with it.

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    8bitogre8bitogre San Antonio, TXRegistered User regular
    I am so fed up with WebSense. The damn Tomcat service is failing to start and support keeps linking me to an article telling me that the old websense admin account was depreciated. WHO CARES, THAT'S NOT MY ISSUE!

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    MyiagrosMyiagros Registered User regular
    My WSUS wasn't getting any reports from the clients, found an error in the Windows Update log files on one of the clients which pointed to a patch that WSUS 3.0 needs for Win7 clients, why wouldn't MS just include it in the original install....

    iRevert wrote: »
    Because if you're going to attempt to squeeze that big black monster into your slot you will need to be able to take at least 12 inches or else you're going to have a bad time...
    Steam: MyiagrosX27
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    Le_GoatLe_Goat Frechified Goat Person BostonRegistered User regular
    "I need you to unlock my account!"
    "Okay... it doesn't show as locked, but I can unlock it anyways."
    "Thanks... it's still locked."
    "Hmmm... honestly, you're account is not shown as locked."
    "I'm telling you, my computer says it is locked."
    "Dooes your computer say the account is locked or that your computer is locked."
    "It says it's locked."
    "Which one?"
    "What do you mean?"
    "Does it say that your computer or account is locked?"
    "Uh... it says the computer is locked. Can you just unlock it now?"
    "Hit Ctrl + Alt +Del."
    "....oh"

    ....aaaaaand back to reading the US-CERT advisory. Mondays are fun (we need the sarcastic font...)

    While I agree that being insensitive is an issue, so is being oversensitive.
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    AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    Something I have had to say to a user:
    "Don't tell me what it says, just read to me the words on the screen"

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
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    lwt1973lwt1973 King of Thieves SyndicationRegistered User regular
    Subject: The disk won't play
    Priority: MOST URGENT

    I'm going on a sales trip and my laptop won't play a disk that I have with all these movies that my son downloaded and burned for me. Can you fix it?

    "He's sulking in his tent like Achilles! It's the Iliad?...from Homer?! READ A BOOK!!" -Handy
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    8bitogre8bitogre San Antonio, TXRegistered User regular
    The best URGENT ticket I've ever seen come through was:

    "Since you installed the new firewall, I can't log onto World of Warcraft anymore"

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    TofystedethTofystedeth Registered User regular
    Got two tickets in the self service queue today.
    body of the first:
    Hello. For some reason my internet explorer blew up! Literally! The font size is enormous. I can't figure out how to make it normal again. Can you help me?

    body of the second:
    I was fooling around with my internet settings and I've created a situation where I can't access the internet anymore! Help!

    Despite sort of hilarious hyperbole I knew exactly what he'd managed to do in both of those, and by the time I was able to catch him on the phone he'd fixed the first.
    This is how you submit a ticket people. Informative and makes me grin.

    steam_sig.png
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    CogCog What'd you expect? Registered User regular
    It blows my mind how often WSUS manages to fuck up its one simple task.

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    halkunhalkun Registered User regular
    Doesn't WSUS just aggragte windows downloads for furthur deplyment on an intranet. How hard can that be?

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    CogCog What'd you expect? Registered User regular
    Apparently pretty goddamn hard, especially when a non-negligable chunk of your clients regularly have issues reporting in to the server.

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    MyiagrosMyiagros Registered User regular
    I patched my server this morning and within minutes all clients had reported.

    iRevert wrote: »
    Because if you're going to attempt to squeeze that big black monster into your slot you will need to be able to take at least 12 inches or else you're going to have a bad time...
    Steam: MyiagrosX27
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    lwt1973lwt1973 King of Thieves SyndicationRegistered User regular
    Seems all online services hate IE 10. I've had to downgrade 2 more as ADP's online site did some upgrade and now 10 breaks it.

    "He's sulking in his tent like Achilles! It's the Iliad?...from Homer?! READ A BOOK!!" -Handy
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    8bitogre8bitogre San Antonio, TXRegistered User regular
    I'm stumped.

    Modified an already existing GPO to add some new links into the favorites menu. Everyone has gotten them except for a single person. No idea why this person isn't getting it - ran gpupdate /force and still nothing. Any thoughts or suggestions?

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    bowenbowen How you doin'? Registered User regular
    Local GPO that's overriding it? A second GPO on the domain targeted to that computer specifically?

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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    AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    Does he have a bad network connection, and gpupdate isn't actually doing anything?

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
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    BigityBigity Lubbock, TXRegistered User regular
    I hate slow network detection.

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    Le_GoatLe_Goat Frechified Goat Person BostonRegistered User regular
    So that's what it feels like to spend $12,000 in less than an hour.... Not as gratifying as they make it seem

    While I agree that being insensitive is an issue, so is being oversensitive.
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    CogCog What'd you expect? Registered User regular
    8bitogre wrote: »
    I'm stumped.

    Modified an already existing GPO to add some new links into the favorites menu. Everyone has gotten them except for a single person. No idea why this person isn't getting it - ran gpupdate /force and still nothing. Any thoughts or suggestions?

    From a command prompt: gpresult /H c:\GPResult.html

    Check the report and see if the policy is actually hitting him.

    Is that user in the same OU as all the other users involved?

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    CogCog What'd you expect? Registered User regular
    edited September 2013
    Le_Goat wrote: »
    So that's what it feels like to spend $12,000 in less than an hour.... Not as gratifying as they make it seem

    Its a *lot* less fun when it's not your money/equpment.

    Cog on
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    halkunhalkun Registered User regular
    edited September 2013
    Them: "Hello this is XYZ from the voice team. We can't access the call logging from the web portal."
    Me:"... Ok.... Isn't that *your* technology? Why are you calling us?"
    "We need you to open a ticket"
    "But... you are the technology owner. If I open a ticket, I'll just send it to you."
    "No the application is running fine. We just can't see it from the web portal"
    "It's still your technology. You are the ones who fix it. Why don't you open the ticket?"
    "We don't own the web portal"
    "But you own the call logger! The web portal is part of the call logger."
    "Just open a ticket and send it to the web team."
    "I can't, you are the technology owner. I'm not showing any EAR files for the web team to action against"
    "Just write up the ticket."

    I write it up and send the ticket to the voice team.
    It bounces back to us.
    I bounce it to them
    They bounce to us.
    Support (My) side manager gets involved, bounces to the voice team.
    Voice team sits on the ticket.
    Voice team manager takes ownership and *FINALLY* calls the vendor.

    Seriously?
    Was it that hard?

    halkun on
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    8bitogre8bitogre San Antonio, TXRegistered User regular
    Cog wrote: »
    8bitogre wrote: »
    I'm stumped.

    Modified an already existing GPO to add some new links into the favorites menu. Everyone has gotten them except for a single person. No idea why this person isn't getting it - ran gpupdate /force and still nothing. Any thoughts or suggestions?

    From a command prompt: gpresult /H c:\GPResult.html

    Check the report and see if the policy is actually hitting him.

    Is that user in the same OU as all the other users involved?

    Running a GPresult onscreen shows that the policy is applied to them. They are in the same OU as everyone else, along with their computer account being in the same OU as everyone else. No local policies overriding anything. No errors on gpupdate other than the generic "you need to reboot for certain things to apply before the computer starts" errors.

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    bowenbowen How you doin'? Registered User regular
    Time to format!

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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    CogCog What'd you expect? Registered User regular
    edited September 2013
    8bitogre wrote: »
    Cog wrote: »
    8bitogre wrote: »
    I'm stumped.

    Modified an already existing GPO to add some new links into the favorites menu. Everyone has gotten them except for a single person. No idea why this person isn't getting it - ran gpupdate /force and still nothing. Any thoughts or suggestions?

    From a command prompt: gpresult /H c:\GPResult.html

    Check the report and see if the policy is actually hitting him.

    Is that user in the same OU as all the other users involved?

    Running a GPresult onscreen shows that the policy is applied to them. They are in the same OU as everyone else, along with their computer account being in the same OU as everyone else. No local policies overriding anything. No errors on gpupdate other than the generic "you need to reboot for certain things to apply before the computer starts" errors.

    Have the person log on to a different machine and see if the favorites show up. If yes, this is a workstation issue. If no, this is a user account issue.

    In case of workstation issue, skip to bowen's solution.

    In case of user account, it's more difficult. Make sure the person isn't in some security group that no on else in the OU is, perhaps a group that is in an OU that is catching a policy from elsewhere. You can use the GPMC to run Group Policy Modeling & Results checks that will show which policies hit them and if it is overridden by another policy form elsewhere. The Results wizard will show you the actual individual settings that apply to them, and the Modeling wizard can run against specific DCs, in case there's perhaps an issue with a certain domain controller. Also, check the GPO itself and make sure that the user or a group they are a member of either explicitly has read rights to the object itself, or is not implicitly or explicitly denied rights to read the policy object. The GPResult will show the policy applying to them, but if they don't have rights to read the object, it can't apply any of the settings.

    But I'm leaning toward a workstation issue. Maybe check the event log to see if there's any group policy errors in the system log.

    Cog on
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    8bitogre8bitogre San Antonio, TXRegistered User regular
    bowen wrote: »
    Time to format!

    You are the second person to say that to me, and you will be the second person I give an exasperated sigh to. The amount of stuff this person has on their PC is astronomical, it'll take me all day to do it. I tried to add them explicitly to the policy as a last ditch hail mary attempt but I'm afraid it might be time to break out the clonezilla.

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    CogCog What'd you expect? Registered User regular
    8bitogre wrote: »
    bowen wrote: »
    Time to format!

    You are the second person to say that to me, and you will be the second person I give an exasperated sigh to. The amount of stuff this person has on their PC is astronomical, it'll take me all day to do it. I tried to add them explicitly to the policy as a last ditch hail mary attempt but I'm afraid it might be time to break out the clonezilla.

    You do still have some other options, don't give up all hope just yet.

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    bowenbowen How you doin'? Registered User regular
    Yeah I figure it's unlikely it's tied to the account if the policy has been applied.

    It's almost positive a machine. It sucks, last resort and all that. But it's probably your only option. All day and done is better than troubleshooting an issue all week.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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    CogCog What'd you expect? Registered User regular
    edited September 2013
    Probably yes. He might pick up a breadcrumb in the event log, if the policy is hitting the user but the workstation is balking for some reason.

    Side note, "astronomical amounts of stuff" on a workstation is the exact reason you push your users toward network shares. What if this was a showstopping issue that bricked the workstation with no hope of recovery? Move his shit to a network location, give him a mapped drive/shortcut, and explain how next time there's a workstation issue it could be serious enough that everything goes bye-bye if it's not out there being backed up.

    No user should have anything irreplaceable on their workstation.

    Cog on
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    bowenbowen How you doin'? Registered User regular
    Plus restoration takes a half hour instead of a whole day.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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    CogCog What'd you expect? Registered User regular
    edited September 2013
    Especially if you have the most common applications on your ghost/clonezilla images.

    Cog on
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    bowenbowen How you doin'? Registered User regular
    The best thing.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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    MyiagrosMyiagros Registered User regular
    Contractors wanting you to use one of your software licenses on their personal computer is the dumbest thing I've had to deal with.

    iRevert wrote: »
    Because if you're going to attempt to squeeze that big black monster into your slot you will need to be able to take at least 12 inches or else you're going to have a bad time...
    Steam: MyiagrosX27
This discussion has been closed.