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The [sysadmins] Thread: Quick, hide your user friendly policies, Bowen is coming back!
Aioua
Ora OccidensOra OptimaRegistered User regular
Ora OccidensOra OptimaRegistered User regular
Hi,
I am Chetan Savade from Symantec Technical Support team.
If SEP virus definitions are consuming disk space then this article can help you.
Symantec Endpoint Protection virus definition folder consumes a large amount of disk space
http://www.symantec.com/business/support/index?page=content&id=TECH102927
If total disk space is used less than 1 GB then it's a normal.
Regards,
Chetan
I am Chetan Savade from Symantec Technical Support team.
If SEP virus definitions are consuming disk space then this article can help you.
Symantec Endpoint Protection virus definition folder consumes a large amount of disk space
http://www.symantec.com/business/support/index?page=content&id=TECH102927
If total disk space is used less than 1 GB then it's a normal.
Regards,
Chetan
life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
Aioua on
+1
This discussion has been closed.
Posts
Help Ticket #13565
Title: COMPUTER
Details: !!!
Ugh, users, I bet this guy didn't even read the article.
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
Subject: It won't do that thing
Article: That machine that does that thing
Priority: MOST URGENT
Hey guys.
I put some music my son downloaded on my computer and then it broke and I rang your afterhours number and you moved my mouse from over there and the thing debooted and now my music is gone. Fix this.
At my current job, I had a call that was... "stressful" but I was able to power though it and resolve the issue. A workmate asked me if it the worst call I ever had.
I told him it wasn't... by far.
I can remember my worst call quite clearly. It was from 12 years ago when I was working at a dialup ISP. The gentleman that called support sounded about 80 years old and he "Lost his email". Now this was before remote desktop, and over the course of 20 minutes I was able to deduce that reading pane in Outlook express was missing. Further conversation revealed that the "thumb grip" was on the bottom of the window and all we had to do was drag the windowpane open again by doing a click/drag from the bottom up.
"Ok, here's how we are going to do this, you need to take the mouse and point it at the bumpy thing we are talking about that the bottom of the window"
"Take the what?"
"The Mouse..."
"What do you mean the 'Mouse'?"
"It's the bar-of-soap looking thing with the wire coming out of it."
"Oh you mean the Monkey!"
"Well, It's called a mouse."
"...and I call it a monkey! so I take the Monkey and what do you mean point?"
It continues on like this for another twenty minuets. He had his own label for things and constantly confused himself because he had multiple names for the same thing e.g. "The arrowhead", "the clicker". When I tried to correct him he told me it was his computer and he could "call it whatever the hell he wanted".
Then it came time to teach him about click-dragging. This was a concept that was completely lost on him. I spent upwardly of another half-hour in total trying to him to move the window pane up. He would freak out when the cursor would change from a pointer to the up/down icon. He was convinced that I was breaking his pointer and would not click until it turned back into an arrow again.
The call went unresolved.
My terrible call included the fellow saying 'Are you making fun of me?' and went downhill from there.
I should've just run away at that point, become a farmhand or something out west.
*sigh when you see the shortcut that you put on their desktop last time this happened that they swore up and down was not there*
We have two names for it, there's the long full name that no one uses and then the shorthand name. So since I renamed it from the long name to the short name (which is 3 letters), no one could find it in RDP.
If I could drop the IT work from my job I'd be pretty happy.
"Okay... it doesn't show as locked, but I can unlock it anyways."
"Thanks... it's still locked."
"Hmmm... honestly, you're account is not shown as locked."
"I'm telling you, my computer says it is locked."
"Dooes your computer say the account is locked or that your computer is locked."
"It says it's locked."
"Which one?"
"What do you mean?"
"Does it say that your computer or account is locked?"
"Uh... it says the computer is locked. Can you just unlock it now?"
"Hit Ctrl + Alt +Del."
"....oh"
....aaaaaand back to reading the US-CERT advisory. Mondays are fun (we need the sarcastic font...)
"Don't tell me what it says, just read to me the words on the screen"
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
Priority: MOST URGENT
I'm going on a sales trip and my laptop won't play a disk that I have with all these movies that my son downloaded and burned for me. Can you fix it?
"Since you installed the new firewall, I can't log onto World of Warcraft anymore"
body of the first:
Hello. For some reason my internet explorer blew up! Literally! The font size is enormous. I can't figure out how to make it normal again. Can you help me?
body of the second:
I was fooling around with my internet settings and I've created a situation where I can't access the internet anymore! Help!
Despite sort of hilarious hyperbole I knew exactly what he'd managed to do in both of those, and by the time I was able to catch him on the phone he'd fixed the first.
This is how you submit a ticket people. Informative and makes me grin.
Modified an already existing GPO to add some new links into the favorites menu. Everyone has gotten them except for a single person. No idea why this person isn't getting it - ran gpupdate /force and still nothing. Any thoughts or suggestions?
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
From a command prompt: gpresult /H c:\GPResult.html
Check the report and see if the policy is actually hitting him.
Is that user in the same OU as all the other users involved?
Its a *lot* less fun when it's not your money/equpment.
Me:"... Ok.... Isn't that *your* technology? Why are you calling us?"
"We need you to open a ticket"
"But... you are the technology owner. If I open a ticket, I'll just send it to you."
"No the application is running fine. We just can't see it from the web portal"
"It's still your technology. You are the ones who fix it. Why don't you open the ticket?"
"We don't own the web portal"
"But you own the call logger! The web portal is part of the call logger."
"Just open a ticket and send it to the web team."
"I can't, you are the technology owner. I'm not showing any EAR files for the web team to action against"
"Just write up the ticket."
I write it up and send the ticket to the voice team.
It bounces back to us.
I bounce it to them
They bounce to us.
Support (My) side manager gets involved, bounces to the voice team.
Voice team sits on the ticket.
Voice team manager takes ownership and *FINALLY* calls the vendor.
Seriously?
Was it that hard?
Running a GPresult onscreen shows that the policy is applied to them. They are in the same OU as everyone else, along with their computer account being in the same OU as everyone else. No local policies overriding anything. No errors on gpupdate other than the generic "you need to reboot for certain things to apply before the computer starts" errors.
Have the person log on to a different machine and see if the favorites show up. If yes, this is a workstation issue. If no, this is a user account issue.
In case of workstation issue, skip to bowen's solution.
In case of user account, it's more difficult. Make sure the person isn't in some security group that no on else in the OU is, perhaps a group that is in an OU that is catching a policy from elsewhere. You can use the GPMC to run Group Policy Modeling & Results checks that will show which policies hit them and if it is overridden by another policy form elsewhere. The Results wizard will show you the actual individual settings that apply to them, and the Modeling wizard can run against specific DCs, in case there's perhaps an issue with a certain domain controller. Also, check the GPO itself and make sure that the user or a group they are a member of either explicitly has read rights to the object itself, or is not implicitly or explicitly denied rights to read the policy object. The GPResult will show the policy applying to them, but if they don't have rights to read the object, it can't apply any of the settings.
But I'm leaning toward a workstation issue. Maybe check the event log to see if there's any group policy errors in the system log.
You are the second person to say that to me, and you will be the second person I give an exasperated sigh to. The amount of stuff this person has on their PC is astronomical, it'll take me all day to do it. I tried to add them explicitly to the policy as a last ditch hail mary attempt but I'm afraid it might be time to break out the clonezilla.
You do still have some other options, don't give up all hope just yet.
It's almost positive a machine. It sucks, last resort and all that. But it's probably your only option. All day and done is better than troubleshooting an issue all week.
Side note, "astronomical amounts of stuff" on a workstation is the exact reason you push your users toward network shares. What if this was a showstopping issue that bricked the workstation with no hope of recovery? Move his shit to a network location, give him a mapped drive/shortcut, and explain how next time there's a workstation issue it could be serious enough that everything goes bye-bye if it's not out there being backed up.
No user should have anything irreplaceable on their workstation.