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Really Frustrating Laptop(s) Issue(s)
MichaelLC
In what furnace was thy brain?ChicagoRegistered User regular
In what furnace was thy brain?ChicagoRegistered User regular
This is causing me major stress, so would really appreciate some help.
I have a Toshiba laptop running Windows 8 and a Lenovo Y410p running Windows 8.1. I have MSE running on both, and have run Malware Bytes on the Toshiba.
Pretty much since day one - still on Windows 7 - the Toshiba has suffered from random lockups. No error message, just not responding to commands, though the mouse will usually work. If I'm playing a game or music, the sound will get stuck in a loop. Requires a full Power-down and restart to get back into the desktop. This has been going on for years.
This month I bought the Lenovo. It shortly begin experiencing the same issues as the Toshiba. I exchanged it, and now the new one is doing the same thing. I have no personal files on the Lenovo, just the basic OEM install with Steam and some games. It seems to recover from the lock sometimes but not always; locked up while downloading Ninja, with no error message.
My crazy theory is something is getting in through my AT&T network and turing these into zombies. I changed my modem password, admin password and added MAC filtering last night.
I'm just so frustrated with a new laptop behaving like this - let alone the Toshiba - so any guidance would be great. I'm fairly experienced with Windows, hardware, etc.
I have a Toshiba laptop running Windows 8 and a Lenovo Y410p running Windows 8.1. I have MSE running on both, and have run Malware Bytes on the Toshiba.
Pretty much since day one - still on Windows 7 - the Toshiba has suffered from random lockups. No error message, just not responding to commands, though the mouse will usually work. If I'm playing a game or music, the sound will get stuck in a loop. Requires a full Power-down and restart to get back into the desktop. This has been going on for years.
This month I bought the Lenovo. It shortly begin experiencing the same issues as the Toshiba. I exchanged it, and now the new one is doing the same thing. I have no personal files on the Lenovo, just the basic OEM install with Steam and some games. It seems to recover from the lock sometimes but not always; locked up while downloading Ninja, with no error message.
My crazy theory is something is getting in through my AT&T network and turing these into zombies. I changed my modem password, admin password and added MAC filtering last night.
I'm just so frustrated with a new laptop behaving like this - let alone the Toshiba - so any guidance would be great. I'm fairly experienced with Windows, hardware, etc.
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Check the error logs using the event viewer which is available in the control panel. Likely there's going to be errors of some sort in all the categories that can all be ignored; look for errors that correlate to the time that these lockups happen.
Make sure the laptop isn't overheating. Use a program like speedfan to monitor the laptop's temps. Do they get high right before this happens?
Anything in particular I should look for in the error logs? I never really had gotten into these, so not sure what just sounds bad and what really is.
For example:
Source: Ntfs
Date: 1/24/2014 6:11:12 PM
Event ID: 55
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Lenovo
Description:
A corruption was discovered in the file system structure on volume C:.
The exact nature of the corruption is unknown. The file system structures need to be scanned online.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Ntfs" Guid="{DD70BC80-EF44-421B-8AC3-CD31DA613A4E}" />
<EventID>55</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-01-25T00:11:12.742687600Z" />
<EventRecordID>3739</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="476" />
<Channel>System</Channel>
<Computer>Lenovo</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriveName">C:</Data>
<Data Name="DeviceName">\Device\HarddiskVolume6</Data>
<Data Name="CorruptionState">0x1c</Data>
<Data Name="HeaderFlags">0x802</Data>
<Data Name="Severity">Critical</Data>
<Data Name="Origin">File System Driver</Data>
<Data Name="Verb">Force Proactive Scan</Data>
<Data Name="Description">The exact nature of the corruption is unknown. The file system structures need to be scanned online.
</Data>
<Data Name="Signature">0xe2b3f0fb</Data>
<Data Name="Outcome">Pseudo Verb</Data>
<Data Name="SampleLength">0</Data>
<Data Name="SampleData">
</Data>
<Data Name="SourceFile">0x42</Data>
<Data Name="SourceLine">1436</Data>
<Data Name="SourceTag">345</Data>
<Data Name="CallStack">Ntfs+0x178e59, Ntfs+0xb9ce1, Ntfs+0x178d6b, ntoskrnl+0xa11b9, ntoskrnl+0x8d2e4, ntoskrnl+0x1542c6</Data>
</EventData>
</Event>
I've also seen instances of this error ID caused by AV software.
In the logs you should be looking for things that happen in time with the lockups.
Noticed there is an unnamed program listed when I'm shutting down; just says this program is still waiting to close, but there's just an icon shown no name. This happens a lot with the Toshiba. Just so strange since I'm not doiungvcanything intensive or out of the ordinary.
It should make you restart your computer, because it can't do it properly while the disk is in use. I would also say that investigating your power management stuff is worthwhile. I'd also uninstall any of the toshiba software you don't actually use.
Is that normal to have two bad drives on different machines?
Thanks for the help, so upset having to deal with this. All I want to do is shoot the mans!
ST1000LM024 BP 9.5mm 5.4K 1T HDD
Also has a Toshiba SSD for caching:
Toshiba THNSNY024GMNS NGFF 24G SSD
Do you get the same lockups in safe mode?
Edit: Keep in mind that the drive that's throwing the errors doesn't have to be an actual hard drive or ssd, but could be an external drive, a usb thumb drive, an sd card, or pretty much anything that you can read data off of (even an optical drive, although this is very unlikely).
Also, you can enter safe mode by pressing f8 while the computer is booting into windows. Safe mode with networking will let you access the internet and should be fine for these purposes.
Source: disk
Date: 1/27/2014 12:32:46 PM
Event ID: 7
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Lenovo
Description:
The device, \Device\Harddisk0\DR0, has a bad block.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="disk" />
<EventID Qualifiers="49156">7</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-27T18:32:46.174773300Z" />
<EventRecordID>6237</EventRecordID>
<Channel>System</Channel>
<Computer>Lenovo</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk0\DR0</Data>
<Binary>030080000100000000000000070004C0000100009C0000C000000000000000000000100000000000BD53000000000000FFFFFFFF000000005800008402040000FC200AFF42072000000000003C00000000100C0100E0FFFF3053E00100E0FFFF00000000000000001010720900E0FFFF0000000000000000000800000000000028000000080000001000000000000000F00003000008000000000000110000800000000000000000</Binary>
</EventData>
</Event>
Did not appear to get errors in Safe Mode. Will run a longer test.
Only have the 1TB and the 24GB SSD, plus the optical drive but no disc in there.
edit: Here's a snapshot of my Event Log.
https://lh6.googleusercontent.com/-Elt2aED8ifk/UuasYbYu6-I/AAAAAAAACwo/YW0-DkUI1Lc/s800/Capture.PNG
Bad block errors don't actually happen anymore, because the drive's own controller handles detecting and 'fixing' them transparently and doesn't even tell the OS unless it asks. The fact that they stop happening in safe mode is another indicator that it's not actually a hardware issue.
What antivirus/antimalware do you use? Try disabling all that kind of stuff, and then use the computer for awhile in unsafe mode and see if you still get the errors.
Running CCleaner. Apparently 'disk 0' is the SSD, not the Toshiba. That's actually better, I guess? Maybe I'll see if I can just turn it off/disable it.
I'm using Windows Defender, but laptop came with McAfee, which is why I'm running CCleaner.
Did a selective boot and rebooted only with system services. After a loooong load it came up fine and was able to play some game.
Sending it back to try number three. What the hell am I doing to it? Should I leave the OEM crap on the new one for awhile? Thought I did with the first and still had problems.