This is causing me major stress, so would really appreciate some help.
I have a Toshiba laptop running Windows 8 and a Lenovo Y410p running Windows 8.1. I have MSE running on both, and have run Malware Bytes on the Toshiba.
Pretty much since day one - still on Windows 7 - the Toshiba has suffered from random lockups. No error message, just not responding to commands, though the mouse will usually work. If I'm playing a game or music, the sound will get stuck in a loop. Requires a full Power-down and restart to get back into the desktop. This has been going on for years.
This month I bought the Lenovo. It shortly begin experiencing the same issues as the Toshiba. I exchanged it, and now the new one is doing the same thing. I have no personal files on the Lenovo, just the basic OEM install with Steam and some games. It seems to recover from the lock sometimes but not always; locked up while downloading Ninja
, with no error message.
My crazy theory is something is getting in through my AT&T network and turing these into zombies. I changed my modem password, admin password and added MAC filtering last night.
I'm just so frustrated with a new laptop behaving like this - let alone the Toshiba - so any guidance would be great. I'm fairly experienced with Windows, hardware, etc.