SP350 Soft Phone issues / Rebooting / Ports / Work from Home?

ANTVGM64

Howdy, so this is an oddly specific question but my google fu has failed me. I'm currently using an SP350 soft phone from NEC corporation to work from home. This phone works fine, except every time I end a call, click a button, or breath on it the wrong way, the entire thing restarts and I need to log in again. We connect to a server via a Cisco VPN thing.

I wasn't sure if anyone had any history with soft phones / telecommunications, and could help me out? I'm using a Windows 7 laptop, and coworkers have the same issues intermittently. I.E Three of my four other coworkers have the problem, and when we compare our settings to the working phone's settings, everything is the same.

schuss

What's your connection setup? It may be really sensitive port-wise, so make sure to forward it's ports on the router while you're working. Just an idea.

EDIT: also, anecdotally with our company on lync soft phones - they hideously unreliable.

ANTVGM64

As I have discovered after the thing rebooted every call.

On the Brightside I forgot my headset and bought some Turtle Beach gamer pro blah blah blah blah ones and whoamygod.

tinwhiskers

Check the power cord?

E: if you can handle the set up I've had good luck with xlite which just a software program on my laptop.