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Sold my old laptop to a computer illiterate person
I sold my old laptop for $920 to someone in town, it's a high end gaming laptop, we had talked and he had checked the laptop over and over for a week back and forth. He made the buy and we agreed if anything went wrong within the first week i'd take responsibility. It's been over that week now and he has been texting me with various problems, usually easily fixable ones or just questions about how to use Win 8. Now he has been saying hes having trouble running TERA, that it kept using the onboard video card instead of the 7970m card. Now i advised him if he hadn't, to make sure he updates the video drivers (Can use the ones from AMD's website for mobility.) so i directed him to AMD's website, told him he'd find the drivers there. He gets back to me today reporting blue screen when he runs TERA for a while and it wont run it on high settings. This was after he said in the middle of the night "So i just go to AMD.com and click download drivers and choose windows 8?", he also has complained about bugs in win 8 that have been patched out ages ago, which means he hasn't even updated windows. I have the impression he's installed the desktop video drivers instead of the laptop ones. This is an easy fix and i've sent him a message walking through it.
He has asked me for 3 more days to see if he gets the blue screen again and is threatening that he wants his $ back now. I was a computer technician for a living in the past, i take EXTREMELY good care of my hardware, the laptop is still under factory warranty, and the laptop left my care in immaculate working condition (I used it personally up until the day it was handed over, and i ran BF4 and Crysis 3 infront of his eyes to prove it worked.). It's past the agreed week, and I don't feel like I should be responsible for his ignorance on how to use a gaming laptop/PC; but I also don't wanna be a dick about it. I'm not sure what the right course of action should be? The more I talk to him the more it's apparent he's very computer illiterate.