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Should I request a refund? (Gym issues)
Kyougu
Registered User regular
Registered User regular
So I been climbing steadily for about 4 years. Love the sport, the people and the gym. It's not something I'm awesome in or devote all my energy but I do it consistently and really enjoy it. I climb almost exclusively top rope (meaning with a rope, higher elevation) than boulder (no rope, shorter eleveation)
The gym I started in got bought out last year by the owner of the other two gyms in the city, and things started changing quickly. Rates went up but they also included membership to their other locations and yoga in the premises so it was a fair trade off. Their changing of routes got a bit stale as well, but it was something that just annoyed me but not a huge deal in the span of things.
Earlier this month I renewed my year membership for 500 dollars, having no problem with paying that much.
Today I get a notice that the gym I most frequent is changing, making about 60% of their gym into boudering and getting rid of the top rope that used to be there. So now I'm really mainly interested in 40% of the gym.
I'm really annoyed by these news, specially since I feel this could have been communicated better/sooner.
So should I complain? Do I even have a leg to stand on?
And before people suggest, I could and do boulder. It's just different technique than top roping and I don't enjoy it as much. It's pretty common actually.
The gym I started in got bought out last year by the owner of the other two gyms in the city, and things started changing quickly. Rates went up but they also included membership to their other locations and yoga in the premises so it was a fair trade off. Their changing of routes got a bit stale as well, but it was something that just annoyed me but not a huge deal in the span of things.
Earlier this month I renewed my year membership for 500 dollars, having no problem with paying that much.
Today I get a notice that the gym I most frequent is changing, making about 60% of their gym into boudering and getting rid of the top rope that used to be there. So now I'm really mainly interested in 40% of the gym.
I'm really annoyed by these news, specially since I feel this could have been communicated better/sooner.
So should I complain? Do I even have a leg to stand on?
And before people suggest, I could and do boulder. It's just different technique than top roping and I don't enjoy it as much. It's pretty common actually.
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In an ideal world, it seems like you'd have a leg to stand on. It sounds like you signed a contract to pay for the use of X facilities, and now X facilities are being removed to make room for Y facilities. Since you're not interested in Y, it seems like you'd be entitled to get at least some of your money back.
It's certainly worth your time to ask for a refund, just don't be surprised when you're told no. Of course, I'm not a lawyer.
When are they changing the gear? Maybe pay through this month (of course) and next and ask for refund for rest of it.
I posted on their FB announcement of the changes how it seemed that they were getting rid of a lot of the top ropes and I got the expected response: that there are still some in the front and that there's still lots of top ropes in their other gyms.
Definitely going to write them something.
Swear to God, the only way to get any customer service / refunds is public shaming now.
Also, completely jealous that you only pay $500 a year for your gym membership...