My wife and I just received notification that all of our PAX badges have been cancelled. Apparently, there was a 4 per customer limit policy which I can not find any reference to on the PAX website, and neither of us were aware of during registration. We are long-time PAX attendees, and have always been responsible for purchasing badges for our group (approx 10 of us). We have never encountered this policy before.
It's pretty easy to imagine why neither of us saw it. First, we were flipping out because PAX tickets were on sale. Anyone here understands how exciting that time is. Second, we did not read the terms/legal jargon in detail. Can anyone honestly say they read the entire terms of agreement prior to a purchase? I never do. I guess that's our mistake, but it feels incredibly unjust to punish us for trying to be honest in our purchase, whereas we could have had credit card/address info for our other members on hand and skirted the policy.
To add insult to injury, ALL of our badges have been cancelled - we don't even get to keep 4, per the policy. Is there no process of appeal? All of us would be more than happy to jump through some hoops, submit identification, etc to have our badges re-assigned.
I totally understand the need to combat scalping; unfortunately, I don't believe this policy is going to help. The sad irony is, if we truly want to attend PAX, now we'll have to buy badges from the scalpers.
I apologize if this comes off as over-dramatic, but I'm frustrated and heartbroken right now. Any advice would be appreciated.