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PS4 hardware issue(s)?

kriegskriegs Registered User regular
edited July 2015 in Help / Advice Forum
So in the last couple weeks, my PS4 has been acting up. Namely that it keeps powering itself down. At first I would be able to play for a few hours with no issue but then suddenly I'd be greeted with a black screen and my unit being off. I could turn it back on with no issue and play unhindered.

In the last 2 weeks, however, even getting the unit to stay on has been a struggle. I would hit the power, it would start to power up, the blue light would intermittently glow blue... Then the white light comes on and it powers down. I could do this several times with the same result. Then by chance, it can start up with no issues.

I've already taken out the HDD to make sure its got a snug connection. I've also tried a different power cord with the same results. I've initialized the unit with no improvement. Whenever I've tried to go into safe mode, I've only been able to stay in it for 20 seconds or so before it powers itself down again.

My initial thoughts are that it's either a bad HDD or power supply. Unfortunately I don't have a spare hard drive sitting around to test. Although when I can get the unit to stay on, it doesn't look like I have any issues with saved data. Yes it is out of warranty. So I throw this discussion out to the currents of the internet. Has anyone come across this particular problem and know if it is one problem and not another? It'll cost $160 just to send it in for repairs.

Am I better off just buying a new one (Amazon Prime Day is tomorrow... Might be PS4s on the cheap), buying a new HDD (with the chance of it not being the issue at all), or eating the repair cost?

kriegs on

Posts

  • captainkcaptaink TexasRegistered User regular
    Sudden power failure doesn't sound like a hard drive issue. I'm betting power supply? Could also be overheating, does it have room around it to circulate air?

  • kriegskriegs Registered User regular
    Doesn't seem to be overheating, I've had the unit off for 3 days and the issue popped on the first try.

  • DehumanizedDehumanized Registered User regular
    Despite being out of warranty, contacting Sony support and seeing if they can give you an idea of what the problem is before you send it in seems like a good idea. They're not going to charge you for filing a ticket, even if the result of that ticket is just that they tell you to pay them to fix it.

  • kriegskriegs Registered User regular
    edited July 2015
    *sigh*
    Well I tried their live chat support (if they can call it that...) and after telling the person everything I've done, I get this canned response:
    Ashley: I apologize for the inconvenience this issue may have caused. You have tried all the possible steps to resolve this issue, and my best recommendation is to send the console in for service. To quickly get you back up and gaming, please use the link below to create your service request.
    https://scea.secure.force.com/service
    Thank you for contacting PlayStation chat support. Have a great day.

    So it's looks like I'm back to square one.

    After doing some more searching on bad power supplies, it looks like that might be my culprit. Looks like I'm gonna shop around. After I open it up ofcourse.

    kriegs on
  • Xavier1216Xavier1216 Bagu is my name. Show my note to river man. Greater Boston AreaRegistered User regular
    Yeah, I had a similar issue (intermittent power-downs) with my PC, and it turned out that my power supply crapped out on me. I just googled how to replace the PS4 PSU, and it seems pretty straightforward once you have the part (from the page I read, it looks like there are different PSU models for different PS4 models, so be careful with which one you buy). Hope that swapping it out does the trick for you!

    SMMB_Xavier1216_Large_zpscdweorm9.png
    PSN: PLD_Xavier | NNID: Xavier1216
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