"Hey can you set up my home printer for me on my work laptop."
the answer should be no, even by policy it's no
but I have to, because being good at you job means holding users hands
-_-
life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
also "re-training/reinforcing training to employees" is almost always meaningless. most of the time it's code word for, "I'm tired of dealing with this, and telling the customer we'll reinforce the training is likely to shut them up without having any actual consequences."
I've said it myself to customers when I wasn't even in a position of authority and it still shut them up.
+4
RandomHajileNot actually a SnatcherThe New KremlinRegistered Userregular
Damn, this escalated quickly.
Chill, my dude. I'll say again, if they needed those contacts, they should have been WHERE CONTACTS GO.
We still use Notes, and there is a bookmarks file on the local PC that keeps track of databases you've opened and stuff like that. I used to baby our users when switching between PCs and bring that stuff over, but I quit doing that at some point and maybe one person has complained about it. (There's also a recent contacts list similar to Outlook stored on the local PC, and I get more complaints about that feature even being on than I do about not bringing it over, because it will rebuild itself over time.)
And as others have said, I would be very surprised if your boss wasn't checking his email. I mean, yeah, vacation is vacation, and you should enjoy it, but there is a lot of downtime, too. Hell, I'm just a sysadmin (granted, probably the most important sysadmin here), and I used some of my very expensive internet time on a cruise ship to check my email. During the last cruise I was on, we got hit with our first CryptoLocker, so I ended up having to answer some questions (and the company paid me back for all of my internet time, which was nice).
This kind of BS happens all the time. Hopefully it's just the CIO being in the wrong, and not the company as a whole being toxic. If it's just one guy, it can usually be resolved with some talks and logic.
If it's "just the way we do things", then I would look elsewhere man.
Deleting autocomplete form info should NEVER be escalated to an engineer. That just seems like such an outrageous overreaction.
Speaking of Outlook. When I was back in CorpIT one of our execs used to store saved emails in his Deleted items folder. Of course I questioned and warned him on this. His response... "It's the only way where I can just hit 1 key and it will move the email from my inbox to another folder". I tried to explain creating rules and such to him.. but it fell on deaf ears.
Then a few months ago I told this same story to the guy who used to be the manager of the IT team. He said, "I do the same thing, it's convenient"
Like... I understand the exec level guy. But someone who is actually very technical decides to do this too?
This kind of BS happens all the time. Hopefully it's just the CIO being in the wrong, and not the company as a whole being toxic. If it's just one guy, it can usually be resolved with some talks and logic.
If it's "just the way we do things", then I would look elsewhere man.
Deleting autocomplete form info should NEVER be escalated to an engineer. That just seems like such an outrageous overreaction.
I'm surprised it went to 2 engineers and neither of them responded with "lol no"
This kind of BS happens all the time. Hopefully it's just the CIO being in the wrong, and not the company as a whole being toxic. If it's just one guy, it can usually be resolved with some talks and logic.
If it's "just the way we do things", then I would look elsewhere man.
Deleting autocomplete form info should NEVER be escalated to an engineer. That just seems like such an outrageous overreaction.
I'm surprised it went to 2 engineers and neither of them responded with "lol no"
it may have to do with some documentation issues with some babies in the recent past
RandomHajileNot actually a SnatcherThe New KremlinRegistered Userregular
edited October 2016
On a completely separate note, I'm having DNS issues with our parent company again. I'm going to lay out what is happening, so bear with me, but I'm looking for suggestions. For the purposes of this discussion, I'll call them ABC.
ABC uses abc.com for their external domain name.
abc.com MX records point to gw1.abc.com and gw2.abc.com
gw1.abc.com is their MX record with 10 preference and gw2.abc.com is their MX record with 20 preference
gw1.abc.com and gw2.abc.com point to (currently) six different IP addresses, rotating via TTL every 20 seconds
Our Active Directory/DNS servers have forwarding rules, in order:
Three DNS servers from our primary ISP
Google's open DNS at 8.8.8.8
Three internal DNS servers at ABC, since we sometimes have to connect to servers at abcinternal.com with appropriate firewall ports opened (this is an entirely separate headache that I have to deal with monthly)
abcinternal.com DNS servers have MX records for abc.com
mta1.abcinternal.com and mta3.abcinternal.com currently
Point to internal IP addresses being blocked by firewall on Port 25
Probably rotate via TTL similarly, but the TTL on these is like an hour
So, when the first four DNS lookups fail (or, I think are stuck between being switched every 20 seconds), especially when DNS is being attacked, it falls all the way through to the internal ABC DNS servers and hands over the internal IP addresses that we can't access rather than the external IP addresses that we can. That means emails fail to make it up there intermittently every once in a while, and I've finally tracked down why it is.
Because of the long TTL, I can't get it to pop back over to the external IP addresses for abc.com ... even after clearing out the DNS cache from the MMC and doing an ipconfig /flushdns. Maybe restart DNS?
Either way, that's not sustainable, so I need something to override that. I'm thinking about setting up a zone for mta1.abcinternal.com and mta3.abcinternal.com (like I had to do for citrix.abc.com earlier if you remember). However, I think the solution I came up with there might require an IP address, so I'm not sure if I can just go mta1.abcinternal.com -> gw1.abcinternal.com or whatever.
And before you ask if I can get them to open up the firewall: maybe, but I doubt it, because that would be connecting our mail server right into theirs without passing through the spam filter (gw1/2). (Funny thing is, they used to use Notes, too, and that transfer process was Domino-to-Domino, and it worked great.)
Literally all you need to do is write, "There was a miscommunication during the troubleshooting process. Noncritical data, an autocomplete list for typing email addresses, was lost in the process."
Then the question becomes "if it's so noncritical, why were 2 engineers pulled from other tasks to do an emergency shadow recovery?"
of course that's not a question for me
Do you guys bill your clients at an hourly rate, or do they pay a single managed services fee?
I mean, either way this is fucking stupid, but I would be very fast to point out that you as a company are being forced to either directly waste the client's money via the time investment, or at very least you're wasting some chunk of their block hours, for two fucking engineers to essentially re-enable some crybaby's ability to be lazy as fuck.
What it comes down to is, the client/user didn't clearly communicate their desire as pertains to the autocomplete list, and regardless you guys are blowing their time and money fixing something that the user should be responsible for through the simple act of using their fucking contacts list.
On a completely separate note, I'm having DNS issues with our parent company again. I'm going to lay out what is happening, so bear with me, but I'm looking for suggestions. For the purposes of this discussion, I'll call them ABC.
ABC uses abc.com for their external domain name.
abc.com MX records point to gw1.abc.com and gw2.abc.com
gw1.abc.com is their MX record with 10 preference and gw2.abc.com is their MX record with 20 preference
gw1.abc.com and gw2.abc.com point to (currently) six different IP addresses, rotating via TTL every 20 seconds
Our Active Directory/DNS servers have forwarding rules, in order:
Three DNS servers from our primary ISP
Google's open DNS at 8.8.8.8
Three internal DNS servers at ABC, since we sometimes have to connect to servers at abcinternal.com with appropriate firewall ports opened (this is an entirely separate headache that I have to deal with monthly)
abcinternal.com DNS servers have MX records for abc.com
mta1.abcinternal.com and mta3.abcinternal.com currently
Point to internal IP addresses being blocked by firewall on Port 25
Probably rotate via TTL similarly, but the TTL on these is like an hour
So, when the first four DNS lookups fail (or, I think are stuck between being switched every 20 seconds), especially when DNS is being attacked, it falls all the way through to the internal ABC DNS servers and hands over the internal IP addresses that we can't access rather than the external IP addresses that we can. That means emails fail to make it up there intermittently every once in a while, and I've finally tracked down why it is.
Because of the long TTL, I can't get it to pop back over to the external IP addresses for abc.com ... even after clearing out the DNS cache from the MMC and doing an ipconfig /flushdns. Maybe restart DNS?
Either way, that's not sustainable, so I need something to override that. I'm thinking about setting up a zone for mta1.abcinternal.com and mta3.abcinternal.com (like I had to do for citrix.abc.com earlier if you remember). However, I think the solution I came up with there might require an IP address, so I'm not sure if I can just go mta1.abcinternal.com -> gw1.abcinternal.com or whatever.
And before you ask if I can get them to open up the firewall: maybe, but I doubt it, because that would be connecting our mail server right into theirs without passing through the spam filter (gw1/2). (Funny thing is, they used to use Notes, too, and that transfer process was Domino-to-Domino, and it worked great.)
Where did you flush that cache? On the server or the workstation?
I'd probably stop the DNS service on the DNS server, and ipconfig /flushdns from the command line. If you fell through to the internal DNS, and a server cached it, and that internal record has a long TTL, the only way you're going to get rid of it is to stop the service and flush the DNS cache from the DNS server. Any client, or the server itself, that performs a lookup on the MX records is just going to keep hammering that cached entry until the TTL expires. You'll want the service to be stopped when you do that.
Speaking of DNS, guess who hates running an ISP today?
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
This should be a lesson to all the young IT people out there.
If the employer has "cool" perks like an on site keg or other such nonsense then they have problems keeping employees because they are terrible and they are trying to gain allegiance through stupid crap you shouldn't care about more than how you are treated.
On-site-business-hours booze isn't a perk, it's a tacit acknowledgement of the fact that if your employees were sober they would quit.
My company has an on site keg and is pretty awesome work whatever hours you want, from home whenever you want, very laid back relaxed culture, free food and whatnot, no dress code. As long as it's more of a young startup-y tech company rather than big generic corp X i think there's plenty of fun to work for companies that offer perks like that.
My best barometer for when a company will be good or not seriously boils down to the dress code, business casual? nope, run by old men unfamiliar with tech and too uptight and there'll be drama, onto the next company.
Speaking of DNS, guess who hates running an ISP today?
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
Oh, nope, no rant needed. I think that covers it.
Less talk more bandwidths.
Mostly just huntin' monsters.
XBL:Phenyhelm - 3DS:Phenyhelm
Speaking of DNS, guess who hates running an ISP today?
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
Speaking of DNS, guess who hates running an ISP today?
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
Oh, nope, no rant needed. I think that covers it.
Less talk more bandwidths.
*aneurysm*
I mean, just how wide are your bands exactly?
0
RandomHajileNot actually a SnatcherThe New KremlinRegistered Userregular
yeah uh, just be aware that there's a huge DNS DDOS happening, so if anyone of you is troubleshooting DNS issues it's probably 100% related to that.
Yeah, I know, and I did mention that, but this particular issue happens like 2-3 times a month. This week has been worse, obviously, but the good thing about it is that it made it happen more often, enough to turn on debugging on the DNS lookup and SMTP transaction and catch the problem.
On Cog's question, I did the flushdns on the DNS server and the Domino server, and it didn't fix either, but I never got around to stopping and restarting it. For now, I just set up fake zones for the MTAs and pointed them back to the external IP addresses of the spam filters, and by the time I was done, the TTLs had timed out.
Speaking of DNS, guess who hates running an ISP today?
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
Oh, nope, no rant needed. I think that covers it.
Less talk more bandwidths.
*aneurysm*
I mean, just how wide are your bands exactly?
It's not about the size of your pipe, but how you lay it.
yeah uh, just be aware that there's a huge DNS DDOS happening, so if anyone of you is troubleshooting DNS issues it's probably 100% related to that.
Yeah, I know, and I did mention that, but this particular issue happens like 2-3 times a month. This week has been worse, obviously, but the good thing about it is that it made it happen more often, enough to turn on debugging on the DNS lookup and SMTP transaction and catch the problem.
On Cog's question, I did the flushdns on the DNS server and the Domino server, and it didn't fix either, but I never got around to stopping and restarting it. For now, I just set up fake zones for the MTAs and pointed them back to the external IP addresses of the spam filters, and by the time I was done, the TTLs had timed out.
Speaking of DNS, guess who hates running an ISP today?
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
Oh, nope, no rant needed. I think that covers it.
Less talk more bandwidths.
*aneurysm*
I mean, just how wide are your bands exactly?
They're just as wide as my shoe. Don't ask me what that size is, you will soon have a permanent way of knowing.
Also it depends. If we're talking about my 900 Mhz gear, it's "Why the fuck do we still have this?" If we're talking about my 5.8 Ghz gear, it's "Fuck, this was empty yesterday!"
today I deleted a managed client's outlook autocomplete list absentmindedly
Her secretary, who put in the request to fix the outlook issue, took the blame despite the fact that it was my fault
but I'm in a position where I have to say "it's okay don't worry about it" to this poor woman instead of "no way this was my fault I fucked up because I'm a gibbering toddler slamming his baby hands onto a keyboard, not an IT professional" so the company doesn't get an earful
I restored as much of her autocomplete list from the suggested contacts folder as I could (and I did fix the original problem where new entries couldn't be created) but still
I feel bad this poor woman's going to get chewed out by her boss because of my mistake
I could make excuses, like that my coworker just walked out on the job instead of finishing his two weeks, my other coworker got fucked up in mexico and was way late, and my boss is in vegas at a conference, leaving the least experienced member of the team to man the battle stations, or that I had 3 seperate remote windows up for 2 other clients at the same time I was working on and I was overwhelmed
But the fact of the matter is I was like "well, this will probably fix the problem" and spent 5 seconds on it instead of applying any critical thought. I could have told her I'd take care of it later and give it some time (which I obviously ended up having to do anyway). Good news is I won't get in trouble, bad news is some poor assistant somewhere (who called me about the issue in the first place) thinks its her fault because she miscommunicated what she wanted me to do
live and learn
arby's for dinner!
It also corrupts on it's own quite frequently, and frankly it's not a damn contact list. You have a contact list for that.
Without any other factors known, I'd say Python. I've found it much easier to share scripts with other people at work. People that can't author in the first place can at least follow the Python better.
Without any other factors known, I'd say Python. I've found it much easier to share scripts with other people at work. People that can't author in the first place can at least follow the Python better.
As someone who can't write anything more complicated than a batch file but is often called on to shoehorn someone else's shit into an environment, a language that makes sense just from a cursory layman's examination is a great quality.
Without any other factors known, I'd say Python. I've found it much easier to share scripts with other people at work. People that can't author in the first place can at least follow the Python better.
As someone who can't write anything more complicated than a batch file but is often called on to shoehorn someone else's shit into an environment, a language that makes sense just from a cursory layman's examination is a great quality.
So, you are recommending Ada????....nnnnnnngh.......sorry can't do it.
After talking with my friends about what happened at work they all universally agree that, given that I took this job for the relatively laid back atmosphere and to get experience, and that it doesn't pay competitively whatsoever (it pays slightly more than I made as an intern at a fortune 500, or at a temp job deploying printers, and yet it has a huge level of responsibility), I should find something else ASAP
that it doesn't matter if things are cool now, having to do an official incident report of a minor mistake on non critical data when I'm still a new employee who's still training means they'll beat me over the head at raise time over every little thing
I can't argue with this logic
Like what happens when I really fuck up? Everybody does fuck something up eventually, something important, if they're going to get out the OFFICIAL FORMS over an autocomplete list that was restored within 48 hours, what happens when I accidentally fuck up a backup unit or perform a high level maintenance that wasn't necessary because I missed a troubleshooting step? Just thinking about it is going to impair my ability to do my job, I can't work in a situation where I'm walking on egg shells because at the whims of a customer I could be in deep shit.
After talking with my friends about what happened at work they all universally agree that, given that I took this job for the relatively laid back atmosphere and to get experience, and that it doesn't pay competitively whatsoever (it pays slightly more than I made as an intern at a fortune 500, or at a temp job deploying printers, and yet it has a huge level of responsibility), I should find something else ASAP
that it doesn't matter if things are cool now, having to do an official incident report of a minor mistake on non critical data when I'm still a new employee who's still training means they'll beat me over the head at raise time over every little thing
I can't argue with this logic
Like what happens when I really fuck up? Everybody does fuck something up eventually, something important, if they're going to get out the OFFICIAL FORMS over an autocomplete list that was restored within 48 hours, what happens when I accidentally fuck up a backup unit or perform a high level maintenance that wasn't necessary because I missed a troubleshooting step? Just thinking about it is going to impair my ability to do my job, I can't work in a situation where I'm walking on egg shells because at the whims of a customer I could be in deep shit.
So, are things cool now? Did your boss step in today?
Posts
Add it to the Contact List. It's not that freaking hard to do. Don't people have better things to do on a Friday?
"Hey can you set up my home printer for me on my work laptop."
the answer should be no, even by policy it's no
but I have to, because being good at you job means holding users hands
-_-
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
I've said it myself to customers when I wasn't even in a position of authority and it still shut them up.
Chill, my dude. I'll say again, if they needed those contacts, they should have been WHERE CONTACTS GO.
We still use Notes, and there is a bookmarks file on the local PC that keeps track of databases you've opened and stuff like that. I used to baby our users when switching between PCs and bring that stuff over, but I quit doing that at some point and maybe one person has complained about it. (There's also a recent contacts list similar to Outlook stored on the local PC, and I get more complaints about that feature even being on than I do about not bringing it over, because it will rebuild itself over time.)
And as others have said, I would be very surprised if your boss wasn't checking his email. I mean, yeah, vacation is vacation, and you should enjoy it, but there is a lot of downtime, too. Hell, I'm just a sysadmin (granted, probably the most important sysadmin here), and I used some of my very expensive internet time on a cruise ship to check my email. During the last cruise I was on, we got hit with our first CryptoLocker, so I ended up having to answer some questions (and the company paid me back for all of my internet time, which was nice).
This is a clickable link to my Steam Profile.
If it's "just the way we do things", then I would look elsewhere man.
Deleting autocomplete form info should NEVER be escalated to an engineer. That just seems like such an outrageous overreaction.
Speaking of Outlook. When I was back in CorpIT one of our execs used to store saved emails in his Deleted items folder. Of course I questioned and warned him on this. His response... "It's the only way where I can just hit 1 key and it will move the email from my inbox to another folder". I tried to explain creating rules and such to him.. but it fell on deaf ears.
Then a few months ago I told this same story to the guy who used to be the manager of the IT team. He said, "I do the same thing, it's convenient"
Like... I understand the exec level guy. But someone who is actually very technical decides to do this too?
I'm surprised it went to 2 engineers and neither of them responded with "lol no"
hehehe
Either way, that's not sustainable, so I need something to override that. I'm thinking about setting up a zone for mta1.abcinternal.com and mta3.abcinternal.com (like I had to do for citrix.abc.com earlier if you remember). However, I think the solution I came up with there might require an IP address, so I'm not sure if I can just go mta1.abcinternal.com -> gw1.abcinternal.com or whatever.
And before you ask if I can get them to open up the firewall: maybe, but I doubt it, because that would be connecting our mail server right into theirs without passing through the spam filter (gw1/2). (Funny thing is, they used to use Notes, too, and that transfer process was Domino-to-Domino, and it worked great.)
This is a clickable link to my Steam Profile.
Do you guys bill your clients at an hourly rate, or do they pay a single managed services fee?
I mean, either way this is fucking stupid, but I would be very fast to point out that you as a company are being forced to either directly waste the client's money via the time investment, or at very least you're wasting some chunk of their block hours, for two fucking engineers to essentially re-enable some crybaby's ability to be lazy as fuck.
What it comes down to is, the client/user didn't clearly communicate their desire as pertains to the autocomplete list, and regardless you guys are blowing their time and money fixing something that the user should be responsible for through the simple act of using their fucking contacts list.
Where did you flush that cache? On the server or the workstation?
I'd probably stop the DNS service on the DNS server, and ipconfig /flushdns from the command line. If you fell through to the internal DNS, and a server cached it, and that internal record has a long TTL, the only way you're going to get rid of it is to stop the service and flush the DNS cache from the DNS server. Any client, or the server itself, that performs a lookup on the MX records is just going to keep hammering that cached entry until the TTL expires. You'll want the service to be stopped when you do that.
This guy.
Gimme ur bandwidths plz
You're very close to getting a long rant about how a very specific scientific term got co-opted by a stupid fucking sales strategy, only to be further co-opted by the FCC to mean whatever the fuck they want it to mean.
Oh, nope, no rant needed. I think that covers it.
My company has an on site keg and is pretty awesome
My best barometer for when a company will be good or not seriously boils down to the dress code, business casual? nope, run by old men unfamiliar with tech and too uptight and there'll be drama, onto the next company.
Less talk more bandwidths.
XBL:Phenyhelm - 3DS:Phenyhelm
*aneurysm*
Git Out The Vote
I mean, just how wide are your bands exactly?
On Cog's question, I did the flushdns on the DNS server and the Domino server, and it didn't fix either, but I never got around to stopping and restarting it. For now, I just set up fake zones for the MTAs and pointed them back to the external IP addresses of the spam filters, and by the time I was done, the TTLs had timed out.
This is a clickable link to my Steam Profile.
This is a clickable link to my Steam Profile.
XBL:Phenyhelm - 3DS:Phenyhelm
Turn it off and then turn it back on.
That fixes everything like 75% of the time.
They're just as wide as my shoe. Don't ask me what that size is, you will soon have a permanent way of knowing.
Also it depends. If we're talking about my 900 Mhz gear, it's "Why the fuck do we still have this?" If we're talking about my 5.8 Ghz gear, it's "Fuck, this was empty yesterday!"
It also corrupts on it's own quite frequently, and frankly it's not a damn contact list. You have a contact list for that.
Whatever you'd rather write in?
As someone who can't write anything more complicated than a batch file but is often called on to shoehorn someone else's shit into an environment, a language that makes sense just from a cursory layman's examination is a great quality.
So, you are recommending Ada????....nnnnnnngh.......sorry can't do it.
that it doesn't matter if things are cool now, having to do an official incident report of a minor mistake on non critical data when I'm still a new employee who's still training means they'll beat me over the head at raise time over every little thing
I can't argue with this logic
Like what happens when I really fuck up? Everybody does fuck something up eventually, something important, if they're going to get out the OFFICIAL FORMS over an autocomplete list that was restored within 48 hours, what happens when I accidentally fuck up a backup unit or perform a high level maintenance that wasn't necessary because I missed a troubleshooting step? Just thinking about it is going to impair my ability to do my job, I can't work in a situation where I'm walking on egg shells because at the whims of a customer I could be in deep shit.
I though pretty much every linux system shipped with both nowadays.
except for the relevant spaces fuck relevant spaces
I love Python. I like relevant spaces.
XBL:Phenyhelm - 3DS:Phenyhelm
So, are things cool now? Did your boss step in today?